Ongoing Issues

Spotify Shuffle

One thing I love about spotify is being able to go to an Artist that I may have only heard a little bit of and being able to discover their entire discrography. A great way to do this is to just shuffle the artist. What I don't understand and my bigg...

Mdon11
Casual Listener
One thing I love about spotify is being able to go to an Artist that I may have only heard a little bit of and being able to discover their entire discrography. A great way to do this is to just shuf...
2016-12-10 6:08:43 PM
2019-06-26 4:12:17 AM
tegpac
Newbie
1114 Views
3 comments
0 likes
shuffle
Closed

1114 Views
3 comments
0 votes

Spotify force closing when offline (Android)

After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread where other users are experiencing the same issue....

forcedrevival
Gig Goer
After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread...
2016-10-02 9:56:14 PM
2019-06-25 8:35:22 PM
finolab
Newbie
5240 Views
25 comments
26 likes
Android
Closed

5240 Views
25 comments
26 votes

play count not accurate

Hi i have raised numerous time with spotify and the artist contact page that my plays are not showing in daily trend report. The daily trend reports shows no plays for many days when i know there has been plays, i have raised this with spotify at lea...

billy013
Regular
Hi i have raised numerous time with spotify and the artist contact page that my plays are not showing in daily trend report. The daily trend reports shows no plays for many days when i know the...
2017-05-10 9:57:11 AM
2019-06-25 12:12:57 PM
billy013
Regular
915 Views
2 comments
0 likes
play count
Closed

915 Views
2 comments
0 votes

double playing while shuffle

Device:Windows Operating System Version: Windows 10 Spotify Version:1.0.21.143 Description:The program plays each song twice while playing in shuffle mode from my songs To reproduce:I use spotify premium, so I think it isn't a matter of Spotify Free ...

satyrburak
Casual Listener
Device:Windows Operating System Version: Windows 10 Spotify Version:1.0.21.143 Description:The program plays each song twice while playing in shuffle mode from my songs &nbs...
2016-02-14 6:22:09 PM
2019-06-22 2:16:19 AM
Cauldronoframen
Newbie
2249 Views
7 comments
0 likes
Windows
Closed

2249 Views
7 comments
0 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

yuriemeele
Casual Listener
Plan Premium Country Brazil Device Samsung J5 Operating System Android My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
2018-12-09 1:06:09 PM
2019-06-19 6:29:51 PM
123149324
Newbie
14978 Views
28 comments
221 likes
Music
Other
Closed

14978 Views
28 comments
221 votes

BBC Playlister problems

Hi I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have been reflected into Spotify on my Mac using El Capitan or m...

JazzyA54
Casual Listener
Hi I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have...
2018-01-21 6:49:07 PM
2019-05-08 8:38:11 PM
jimmyojames
Casual Listener
1021 Views
6 comments
1 likes
BBC Playlister Spotify problem
Closed

1021 Views
6 comments
1 votes

Spotify Premium sound quality on Samsung Smart TV (tizen)

Hi, I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Samsung Smart TV. Is there an option, or does spotify still streams l...

bodylip
Casual Listener
Hi, I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Sam...
2017-02-24 9:37:36 AM
2019-04-16 10:27:34 PM
Supsups
Newbie
12984 Views
50 comments
39 likes
Closed

12984 Views
50 comments
39 votes

Spotify Web Player Stuck on Lowes Ad - Chrome

I have tried every "suggestion" to fix this issue and all have failed. Removed all cookies and searched for specific spotify cookies to removeReinstalled chromeTried another browserComputer restartIncognito browserUninstalled adblockThis issue seems ...

Ovaryraptor
Regular
I have tried every "suggestion" to fix this issue and all have failed. Removed all cookies and searched for specific spotify cookies to remove Reinstalled chrome Tried another browser Co...
2017-10-04 5:00:03 PM
2019-04-10 12:09:27 PM
mrgrimmig
Casual Listener
3356 Views
10 comments
2 likes
Closed

3356 Views
10 comments
2 votes

Samsung Galaxy S7/S7 Edge w/SD Card Offline Tracks Desyncing

Hey folks! We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card. In the meantime, we'd suggest following these steps; Reinstall Restarting your dev...

Jim
Spotify Legend
Hey folks! We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card. In the me...
2016-08-03 4:00:07 PM
2019-04-09 4:28:04 PM
Autotime
Roadie
18602 Views
173 comments
45 likes
Mobile
Samsung
SD-card
Closed

18602 Views
173 comments
45 votes

"Videos" and "Video Series" in Search lead to the same page

Hey everyone, If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right team and will let you know as soon as we have updates. Thanks!

Jemi
Spotify Legend
Hey everyone, If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right t...
2019-03-18 9:57:55 AM
2019-03-27 12:17:47 PM
Guido
Spotify Legend
834 Views
3 comments
1 likes
Mobile
Closed

834 Views
3 comments
1 votes

Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's o...

whitesd2
Regular
I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers ...
2017-04-25 12:01:14 AM
2019-03-07 7:00:53 PM
Tuckerbag
Newbie
4213 Views
28 comments
21 likes
Shuffle in playlists
SONOS
Spotify Conect
Closed

4213 Views
28 comments
21 votes

[BUG][ANDROID]Storage usage reported incorrectly

Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7 Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify does not help. Note that this bug does not occur with any other app...

Joe
Community Legend
Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7 Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify d...
2016-09-25 7:49:04 PM
2019-03-05 7:10:02 PM
helt123
Newbie
9371 Views
32 comments
30 likes
android 6.01
memory
Closed

9371 Views
32 comments
30 votes

LTE Not working on Nike Running Club

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. premium Device(iPhone Operating System(iOS 10, Android Oreo, ...

Gbrdard01
Casual Listener
Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. &n...
2018-08-26 8:30:26 PM
2019-02-22 1:46:13 PM
Peter
Spotify Legend
6064 Views
30 comments
19 likes
Nike Rubln club LTE
Closed

6064 Views
30 comments
19 votes

Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log ...

Zypan
Casual Listener
Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers...
2017-10-05 1:31:08 PM
2019-02-18 10:38:26 PM
Gottabmxd
Newbie
12542 Views
61 comments
15 likes
advert
stuck
Web Player
Closed

12542 Views
61 comments
15 votes

We can use the offline song as ringtones

I think its a good idea, like,we could use our songsas alarms and wake up listen them, or can define a time to listen certain song because we want to do some special, we can do whatever the imagination help us to think

Robertss
Casual Listener
I think its a good idea, like,we could use our songsas alarms and wake up listen them, or can define a time to listen certain song because we want to do some special, we can do whatever the imaginati...
2016-02-29 1:20:43 AM
2019-02-13 8:51:04 AM
234234dfsdfsdfs
Newbie
1504 Views
2 comments
2 likes
Android
Ringtones
songs
Closed

1504 Views
2 comments
2 votes

Unable to share music with friends

Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to all my followers, instead of messaging a friend a son...

tomadashi
Regular
Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to al...
2017-03-07 12:47:45 PM
2019-01-28 10:25:30 PM
bsalexan
Newbie
7792 Views
11 comments
11 likes
Android
Desktop
iOS
Linux
Mac
Mobile
Web Player
Windows
Closed

7792 Views
11 comments
11 votes

Can't listen to music and play games anymore

Can't listen to music and play games, pokemon go for example, Android Samsung 6, used to be able to swipe down and click play but now there isn't a little music player box on the drop down when you are in a game.Further to this I used to love when I ...

Scoffingtitan
Casual Listener
Can't listen to music and play games, pokemon go for example, Android Samsung 6, used to be able to swipe down and click play but now there isn't a little music player box on the drop down when you a...
2016-11-09 7:20:40 PM
2019-01-28 8:37:57 PM
FrederiqueP96
Newbie
593 Views
3 comments
0 likes
Closed

593 Views
3 comments
0 votes

Display/resolution problem on T95Z Android box, 7.1

Can't see what I'm doing (e.g. typing username/password)Launching Spotify causes a change in resolution and a chopped view of the app.Image attached.Android 7.1T95Z Plus Android Box.

ReubenGR
Casual Listener
Can't see what I'm doing (e.g. typing username/password) Launching Spotify causes a change in resolution and a chopped view of the app. Image attached. Android 7.1 T95Z Plus Android Box.
2017-06-23 8:27:28 PM
2019-01-28 3:07:10 PM
lisandroft
Newbie
925 Views
10 comments
0 likes
Android
Closed

925 Views
10 comments
0 votes

Daily Mix of Completely Unfamiliar Music

My Daily Mixes have long been quite good, but now at least one of them is clearly looking at music that I have never listened to (many of the songs appear to be in Hebrew) Is it possibly related to this issue I was having? And is it possible this is ...

manifested0
Casual Listener
My Daily Mixes have long been quite good, but now at least one of them is clearly looking at music that I have never listened to (many of the songs appear to be in Hebrew) Is it p...
2018-02-12 4:14:09 PM
2019-01-27 12:52:53 AM
marcusmwoolley
Newbie
2186 Views
8 comments
0 likes
Daily Mix
Closed

2186 Views
8 comments
0 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

Frenchvanilla
Casual Listener
Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
2018-12-09 5:24:17 AM
2019-01-26 9:18:00 AM
nedas
Newbie
22316 Views
27 comments
145 likes
Closed

22316 Views
27 comments
145 votes

Spotify Community

Ongoing Issues

Forum Posts

Spotify Shuffle

Spotify force closing when offline (Android)

play count not accurate

double playing while shuffle

Inaccurate Wrapped 2018 Top 100 playlist

BBC Playlister problems

Spotify Premium sound quality on Samsung Smart TV (tizen)

Spotify Web Player Stuck on Lowes Ad - Chrome

Samsung Galaxy S7/S7 Edge w/SD Card Offline Tracks Desyncing

"Videos" and "Video Series" in Search lead to the same page

Shuffle Not Working - Spotify Connect with Sonos

[BUG][ANDROID]Storage usage reported incorrectly

LTE Not working on Nike Running Club

Web player stuck on ad

We can use the offline song as ringtones

Unable to share music with friends

Can't listen to music and play games anymore

Display/resolution problem on T95Z Android box, 7.1

Daily Mix of Completely Unfamiliar Music

Wrapped 2018 Top 100 playlist missing

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