Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify Shuffle

One thing I love about spotify is being able to go to an Artist that I may have only heard a little bit of and being able to discover their entire discrography. A great way to do this is to just shuffle the artist. What I don't understand and my bigg...

  • Casual Listener
  • One thing I love about spotify is being able to go to an Artist that I may have only heard a little bit of and being able to discover their entire discrography. A great way to do this is to just shuf...
  • tegpac
  • Newbie
  • 1108 Views
  • 3 comments
  • 0 likes
  • shuffle
  • Closed
  • 1108 Views
  • 3 comments
  • 0 votes

Spotify force closing when offline (Android)

After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread where other users are experiencing the same issue....

  • Gig Goer
  • After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread...
  • finolab
  • Newbie
  • 5146 Views
  • 25 comments
  • 26 likes
  • Android
  • Closed
  • 5146 Views
  • 25 comments
  • 26 votes

play count not accurate

Hi i have raised numerous time with spotify and the artist contact page that my plays are not showing in daily trend report. The daily trend reports shows no plays for many days when i know there has been plays, i have raised this with spotify at lea...

  • Regular
  • Hi i have raised numerous time with spotify and the artist contact page that my plays are not showing in daily trend report. The daily trend reports shows no plays  for many days when i know the...
  • billy013
  • Regular
  • 905 Views
  • 2 comments
  • 0 likes
  • play count
  • Closed
  • 905 Views
  • 2 comments
  • 0 votes

double playing while shuffle

Device:Windows Operating System Version: Windows 10 Spotify Version:1.0.21.143 Description:The program plays each song twice while playing in shuffle mode from my songs To reproduce:I use spotify premium, so I think it isn't a matter of Spotify Free ...

  • Casual Listener
  • Device:Windows   Operating System Version: Windows 10   Spotify Version:1.0.21.143  Description:The program plays each song twice while playing in shuffle mode from my songs &nbs...
  • Cauldronoframen
  • Newbie
  • 2232 Views
  • 7 comments
  • 0 likes
  • Windows
  • Closed
  • 2232 Views
  • 7 comments
  • 0 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 14881 Views
  • 28 comments
  • 221 likes
  • Music
    Other
  • Closed
  • 14881 Views
  • 28 comments
  • 221 votes

BBC Playlister problems

Hi I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have been reflected into Spotify on my Mac using El Capitan or m...

  • Casual Listener
  • Hi   I have been saving my playlister tracks from BBC radio programmes and using Spotify to store and play them. However since Feb 2017 none of the tracks i have saved in the BBC playlist have...
  • jimmyojames
  • Casual Listener
  • 1014 Views
  • 6 comments
  • 1 likes
  • BBC Playlister Spotify problem
  • Closed
  • 1014 Views
  • 6 comments
  • 1 votes

Spotify Premium sound quality on Samsung Smart TV (tizen)

Hi, I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Samsung Smart TV. Is there an option, or does spotify still streams l...

  • Casual Listener
  • Hi,    I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Sam...
  • Supsups
  • Newbie
  • 12771 Views
  • 50 comments
  • 39 likes
  • Closed
  • 12771 Views
  • 50 comments
  • 39 votes

Spotify Web Player Stuck on Lowes Ad - Chrome

I have tried every "suggestion" to fix this issue and all have failed. Removed all cookies and searched for specific spotify cookies to removeReinstalled chromeTried another browserComputer restartIncognito browserUninstalled adblockThis issue seems ...

  • Regular
  • I have tried every "suggestion" to fix this issue and all have failed.   Removed all cookies and searched for specific spotify cookies to remove Reinstalled chrome Tried another browser Co...
  • mrgrimmig
  • Casual Listener
  • 3322 Views
  • 10 comments
  • 2 likes
  • Closed
  • 3322 Views
  • 10 comments
  • 2 votes

Samsung Galaxy S7/S7 Edge w/SD Card Offline Tracks Desyncing

Hey folks! We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card. In the meantime, we'd suggest following these steps; Reinstall Restarting your dev...

  • Spotify Legend
  • Hey folks!   We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card.   In the me...
  • Autotime
  • Roadie
  • 17384 Views
  • 173 comments
  • 45 likes
  • Mobile
    Samsung
    SD-card
  • Closed
  • 17384 Views
  • 173 comments
  • 45 votes

"Videos" and "Video Series" in Search lead to the same page

Hey everyone, If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right team and will let you know as soon as we have updates. Thanks!

  • Spotify Legend
  • Hey everyone,   If you're seeing that the 'Videos' and 'Video series' tabs lead to the same page on mobile, add a +vote and let us know in a comment. We're looking into this with the right t...
  • Guido
  • Spotify Legend
  • 833 Views
  • 3 comments
  • 1 likes
  • Mobile
  • Closed
  • 833 Views
  • 3 comments
  • 1 votes

Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's o...

  • Regular
  • I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers ...
  • Tuckerbag
  • Newbie
  • 4172 Views
  • 28 comments
  • 21 likes
  • Shuffle in playlists
    SONOS
    Spotify Conect
  • Closed
  • 4172 Views
  • 28 comments
  • 21 votes

[BUG][ANDROID]Storage usage reported incorrectly

Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7 Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify does not help. Note that this bug does not occur with any other app...

Screenshot_20160925-020619.png Screenshot_20160925-020724.png Screenshot_20160925-021347.png Screenshot_20160925-021421.png
  • Community Legend
  • Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7   Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify d...
  • helt123
  • Newbie
  • 9335 Views
  • 32 comments
  • 30 likes
  • android 6.01
    memory
  • Closed
  • 9335 Views
  • 32 comments
  • 30 votes

LTE Not working on Nike Running Club

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. premium Device(iPhone Operating System(iOS 10, Android Oreo, ...

  • Casual Listener
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.  &n...
  • Peter
  • Spotify Legend
  • 5044 Views
  • 30 comments
  • 19 likes
  • Nike Rubln club LTE
  • Closed
  • 5044 Views
  • 30 comments
  • 19 votes

Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log ...

  • Casual Listener
  • Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers...
  • Gottabmxd
  • Newbie
  • 12412 Views
  • 61 comments
  • 15 likes
  • advert
    stuck
    Web Player
  • Closed
  • 12412 Views
  • 61 comments
  • 15 votes

We can use the offline song as ringtones

I think its a good idea, like,we could use our songsas alarms and wake up listen them, or can define a time to listen certain song because we want to do some special, we can do whatever the imagination help us to think

  • Casual Listener
  • I think its a good idea, like,we could use our songsas alarms and wake up listen them, or can define a time to listen certain song because we want to do some special, we can do whatever the imaginati...
  • 234234dfsdfsdfs
  • Newbie
  • 1497 Views
  • 2 comments
  • 2 likes
  • Android
    Ringtones
    songs
  • Closed
  • 1497 Views
  • 2 comments
  • 2 votes

Unable to share music with friends

Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to all my followers, instead of messaging a friend a son...

  • Regular
  • Recently I have found out that I am no longer able to share songs/albums/playlists with friends and my friends are unable to do so. Now, when I click 'Share' the only option is to post the song to al...
  • bsalexan
  • Newbie
  • 7750 Views
  • 11 comments
  • 11 likes
  • Android
    Desktop
    iOS
    Linux
    Mac
    Mobile
    Web Player
    Windows
  • Closed
  • 7750 Views
  • 11 comments
  • 11 votes

Can't listen to music and play games anymore

Can't listen to music and play games, pokemon go for example, Android Samsung 6, used to be able to swipe down and click play but now there isn't a little music player box on the drop down when you are in a game.Further to this I used to love when I ...

  • Casual Listener
  • Can't listen to music and play games, pokemon go for example, Android Samsung 6, used to be able to swipe down and click play but now there isn't a little music player box on the drop down when you a...
  • FrederiqueP96
  • Newbie
  • 579 Views
  • 3 comments
  • 0 likes
  • Closed
  • 579 Views
  • 3 comments
  • 0 votes

Display/resolution problem on T95Z Android box, 7.1

Can't see what I'm doing (e.g. typing username/password)Launching Spotify causes a change in resolution and a chopped view of the app.Image attached.Android 7.1T95Z Plus Android Box.

  • Casual Listener
  • Can't see what I'm doing (e.g. typing username/password) Launching Spotify causes a change in resolution and a chopped view of the app. Image attached. Android 7.1 T95Z Plus Android Box.
  • lisandroft
  • Newbie
  • 887 Views
  • 10 comments
  • 0 likes
  • Android
  • Closed
  • 887 Views
  • 10 comments
  • 0 votes

Daily Mix of Completely Unfamiliar Music

My Daily Mixes have long been quite good, but now at least one of them is clearly looking at music that I have never listened to (many of the songs appear to be in Hebrew) Is it possibly related to this issue I was having? And is it possible this is ...

  • Casual Listener
  • My Daily Mixes have long been quite good, but now at least one of them is clearly looking at music that I have never listened to (many of the songs appear to be in Hebrew)    Is it p...
  • marcusmwoolley
  • Newbie
  • 2152 Views
  • 8 comments
  • 0 likes
  • Daily Mix
  • Closed
  • 2152 Views
  • 8 comments
  • 0 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • nedas
  • Newbie
  • 22171 Views
  • 27 comments
  • 144 likes
  • Closed
  • 22171 Views
  • 27 comments
  • 144 votes