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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Last.fm playback broken

Since more than 1 month, Last.fm is unable to play their recommendation radio via Spotify. We get answers from the Last.fm team, something was changed on Spotify's side and this broke the player: https://getsatisfaction.com/lastfm/topics/last-fm-wont...

  • Gig Goer
  • Since more than 1 month, Last.fm is unable to play their recommendation radio via Spotify. We get answers from the Last.fm team, something was changed on Spotify's side and this broke the player: &n...
  • hans-jürgen
  • Roadie
  • 796 Views
  • 12 comments
  • 10 likes
  • Desktop
  • Closed
  • 796 Views
  • 12 comments
  • 10 votes

Web Player Not Working

Many users have been having an issue with the web player not working. They have reported on the following: Browsers: Chrome, Firefox OS's Windows, Linux, Red Hat and Ubuntu Not sure if this is an known issue, aplogies if this has been duplicated.

  • Community Legend
  • Many users have been having an issue with the web player not working.   They have reported on the following:   Browsers: Chrome, Firefox   OS's Windows, Linux, Red Hat ...
  • dmarquiegui
  • Newbie
  • 4307 Views
  • 6 comments
  • 10 likes
  • issue
    Linux
    WebPlayer
    Windows
  • Closed
  • 4307 Views
  • 6 comments
  • 10 votes

Student Discount verification not working

Updated 4/23/2017 Hello everyone, We are seeing a lot of reports that the student discount verification is not working. There are two issues related to this: 1. The student discount page is not directing users to their school's login portal. This is ...

School Portal.png You have already redeemed this offer.png
  • Roadie
  • Updated 4/23/2017   Hello everyone,   We are seeing a lot of reports that the student discount verification is not working.    There are two issues related to this: ...
  • Jack
  • Roadie
  • 14129 Views
  • 7 comments
  • 10 likes
  • Desktop
    student discount
  • Closed
  • 14129 Views
  • 7 comments
  • 10 votes

New spotify web player severely broken

open.spotify.com has never worked on my computer. When it automatically updated from the old web player in 2016, it never played music and instead only displayed an error message telling me to reload. A couple months after this update, it miraculousl...

  • Casual Listener
  • open.spotify.com has never worked on my computer. When it automatically updated from the old web player in 2016, it never played music and instead only displayed an error message telling me to reload...
  • Hubo
  • Community Legend
  • 852 Views
  • 12 comments
  • 10 likes
  • Web Player
    Windows
  • Closed
  • 852 Views
  • 12 comments
  • 10 votes

Ford Sync doesnt detect Spotify

Samsung Galaxy S7 will not detect Spotify while searching for a new application in Sync (Note : I am parked and I'very reset my phone and reinstalled the app)

  • Casual Listener
  • Samsung Galaxy S7 will not detect Spotify while searching for a new application in Sync (Note : I am parked and I'very reset my phone and reinstalled the app)
  • mescsaad
  • Newbie
  • 895 Views
  • 18 comments
  • 10 likes
  • Closed
  • 895 Views
  • 18 comments
  • 10 votes

Chromecast Audio disconnects after 1 minute

I have been using Spotify on iOS 6 with a pair of Chromecast Audios for a few months with great success. This week, I can still see and connect to the Chromecast Audios, but after one minute, Spotify disconnects from the CCAs and pauses the stream. I...

  • Casual Listener
  • I have been using Spotify on iOS 6 with a pair of Chromecast Audios for a few months with great success. This week, I can still see and connect to the Chromecast Audios, but after one minute, Spotify...
  • MaryC1
  • Spotify Legend
  • 1614 Views
  • 16 comments
  • 10 likes
  • chromecast audio
    iOS
  • Closed
  • 1614 Views
  • 16 comments
  • 10 votes

Discover Error

Discover won't load I get a "Error, Failed to Load"

  • Visitor
  • Discover won't load I get a "Error, Failed to Load"
  • itreadwell
  • Newbie
  • 7637 Views
  • 17 comments
  • 10 likes
  • Desktop
  • Closed
  • 7637 Views
  • 17 comments
  • 10 votes

MetaData Problem with iPhone App on Honda Car Displays

This isn't just for Honda, but all cars from the look of it. The Spotify app is quite terrible in displaying metadata correctly or consistently, now even more so with iOS 10.0.1. Earlier, with 9.3.5 and prior, it was inconsistent in showing metadata/...

  • Visitor
  • This isn't just for Honda, but all cars from the look of it. The Spotify app is quite terrible in displaying metadata correctly or consistently, now even more so with iOS 10.0.1. Earlier, with 9.3.5 ...
  • Jack
  • Roadie
  • 8579 Views
  • 80 comments
  • 10 likes
  • bad UI UX user flow
    badly built app
    iOS
    metadata
    metadata problem
  • Closed
  • 8579 Views
  • 80 comments
  • 10 votes

After ad, the music presented on desktop app is wrong

When a ad plays on my spotify (mac version), the next song starts playing but all the visual are stuck...the name of song is wrong (is the previous), time doesn't continues, a lot of the time get's stuck at 00:29 (end of time for the ad), although th...

  • Casual Listener
  • When a ad plays on my spotify (mac version), the next song starts playing but all the visual are stuck...the name of song is wrong (is the previous), time doesn't continues, a lot of the time get's s...
  • swieta
  • Newbie
  • 2435 Views
  • 46 comments
  • 10 likes
  • Desktop
    Mac
  • Closed
  • 2435 Views
  • 46 comments
  • 10 votes

Spotify Connect Shuffle Broken Completey

This is my third time posting this issue. The first time it was deemed not an issue and the second time a moderator requested more information and has now been over a month since I provided as much info as possible. This is definitley an issue/bug. T...

  • Regular
  •   This is my third time posting this issue. The first time it was deemed not an issue and the second time a moderator requested more information and has now been over a month since I provided a...
  • Pukingpope
  • Regular
  • 1215 Views
  • 3 comments
  • 10 likes
  • Connect
    shuffle
  • Closed
  • 1215 Views
  • 3 comments
  • 10 votes

[Android Auto] Sort Order in Android Auto Is Not the Same As On Phone

Device:Samsung Galaxy Note 4Operating System Version:Android 5.0.1Spotify Version:4.3.0.922Description:The sort order on my phone is not replicated in Android AutoTo reproduce:In the Spotify Android App, change the sort order of the playlists or song...

  • Roadie
  • Device: Samsung Galaxy Note 4 Operating System Version: Android 5.0.1 Spotify Version: 4.3.0.922 Description: The sort order on my phone is not replicated in Android Auto To reproduce...
  • sebastiankreuz
  • Spotify Legend
  • 623 Views
  • 5 comments
  • 10 likes
  • Android
    android auto
    sort music
  • Closed
  • 623 Views
  • 5 comments
  • 10 votes

[Pioneer device] Spotify connect gaps, blanks, and freezes

Device: Pioneer N-50A-K Operating System Version: 034.035.1010.100 (last Pioneer firmware) Spotify Version: Spotify connect included in 034.035.1010.100 Description: Random but very frequent gaps and freezes in the music when using Spotify Connect. E...

  • Music Fan
  • Device: Pioneer N-50A-K   Operating System Version: 034.035.1010.100 (last Pioneer firmware)   Spotify Version: Spotify connect included in  034.035.1010.100 &n...
  • pioneer1
  • Newbie
  • 13677 Views
  • 60 comments
  • 10 likes
  • Hardware Partner
  • Closed
  • 13677 Views
  • 60 comments
  • 10 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 8534 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Closed
  • 8534 Views
  • 8 comments
  • 9 votes

[Android] View Album, View Artist, Go to Song Radio grayed out

Device: OnePlus 5TOS: Oreo 8.1Spotify: 8.4.71.762 (also happened in previous verions) The issue is that at random times those three options are just grayed out. There's no problem with the internet connection because I can listen to music and browse ...

Screenshot_20180912-162825.jpg Screenshot_20180912-162810.jpg
  • Composer
  • Device: OnePlus 5T OS: Oreo 8.1 Spotify: 8.4.71.762 (also happened in previous verions)   The issue is that at random times those three options are just grayed out. There's no problem with t...
  • Daisy
  • Spotify Legend
  • 3569 Views
  • 5 comments
  • 9 likes
  • Android
  • Closed
  • 3569 Views
  • 5 comments
  • 9 votes

BeoPlay P2 stops randomly with spotify

Hello, I Have BeoPlay P2 speaker and when I connect and listen Spotify Premium it randomly Stops, and I have to Push Play button again manually to start it over. Phone is Huawei P10. I've tried a lot of settings, tried to reinstall Spotify and BeoPla...

  • Casual Listener
  • Hello,  I Have BeoPlay P2 speaker and when I connect and listen Spotify Premium it randomly Stops, and I have to Push Play button again manually to start it over. Phone is Huawei P10.  I'...
  • Aimee_T
  • Roadie
  • 9057 Views
  • 7 comments
  • 9 likes
  • Closed
  • 9057 Views
  • 7 comments
  • 9 votes

Desktop app 1.0.70.390 : Playback settings don't stay enabled

Desktop Windows(tested on 10 and 7) Desktop Version : 1.0.70.390 Issue : 1 - Preferences > Playback settings : Turn Crossfade and set the same volume ON 2 - Close the desktop app 3 - Open the desktop app 4 - Playback settings are OFF Update : Accordi...

  • Spotify Star
  • Spotify Star
  • Desktop Windows(tested on 10 and 7) Desktop Version : 1.0.70.390   Issue : 1 - Preferences > Playback settings : Turn Crossfade and set the same volume ON 2 - Close the desktop ap...
  • Melody
  • Community Manager
  • 1664 Views
  • 5 comments
  • 9 likes
  • Desktop
    Mac
    playback settings
    Windows
  • Closed
  • 1664 Views
  • 5 comments
  • 9 votes

2018 Subaru Starlink not displaying iPhone Spotify Bluetooth

iPhone/iPad model - iPhone 6 LTEiOS version - 11.1Car Stereo model - STARLINK™ 6.2-inch Multimedia Error message(s), if anyMedia not displaying on bluetooth screen after the first song. Able to skip using wheel controls but Spotify not displaying in ...

  • Casual Listener
  • iPhone/iPad model -   iPhone 6 LTE iOS version -   11.1 Car Stereo model -   STARLINK™ 6.2-inch Multimedia  Error message(s), if any Media not displaying on bluetooth scr...
  • Alfredo
  • Roadie
  • 4238 Views
  • 3 comments
  • 9 likes
  • Closed
  • 4238 Views
  • 3 comments
  • 9 votes

Google Home and Chromecast not appearing on Spotify Connect or Device List

Google Home and Google Chromecast dont show devices available to connect to, only occasionally. It's not an issue with the Google Home or Chromecast because the devices appear in other apps for casting audio. (YouTube, Soundcloud) Only Spotify has is...

  • Casual Listener
  • Google Home and Google Chromecast dont show devices available to connect to, only occasionally. It's not an issue with the Google Home or Chromecast because the devices appear in other apps for casti...
  • Leo
  • Spotify
  • 2250 Views
  • 6 comments
  • 9 likes
  • cast
    chromecast
    Desktop
    Google Home
    Mobile
    Wifi Casting
  • Closed
  • 2250 Views
  • 6 comments
  • 9 votes

Volvo Sensus Connect problem with player

Hi, I drive a Volvo V60 from 2015 with Sensus Connect. Playing spotify in the car from my iPhone has worked really good since the 7.8.0 update. Normally when I listen to musik I can see what's played on my screen in the car.My issue is that if I am l...

  • Casual Listener
  • Hi,   I drive a Volvo V60 from 2015 with Sensus Connect. Playing spotify in the car from my iPhone has worked really good since the 7.8.0 update.   Normally when I listen to musik I can...
  • Jack
  • Roadie
  • 9249 Views
  • 76 comments
  • 9 likes
  • iOS
  • Closed
  • 9249 Views
  • 76 comments
  • 9 votes

Why doesn't Crossfade work?!

I have a premium account. When I play music over my Denon receiver, the crossfade option fades out. If I play locally either on my phone or my computer, it works. I need it to work through the receiver. I am frustrated with this and can't seem to fin...

  • Casual Listener
  • I have a premium account. When I play music over my Denon receiver, the crossfade option fades out. If I play locally either on my phone or my computer, it works. I need it to work through the receiv...
  • EstefanyA_Bog
  • Roadie
  • 3358 Views
  • 6 comments
  • 9 likes
  • Closed
  • 3358 Views
  • 6 comments
  • 9 votes