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Ongoing Issues

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Forum Posts

Discover weekly will not update

My discover weekly Has been the same for weeks! I have tried following and unfollowing it.i have tried unfollowing, logging out, closing the app, logging in and Re following.i have tried deleting the app.i have tried resetting my password...nothing w...

  • Casual Listener
  • My discover weekly Has been the same for weeks!  I have tried following and unfollowing it. i have tried unfollowing, logging out, closing the app, logging in and Re following. i have tried d...
  • Julian
  • Moderator
  • 126 Views
  • 3 comments
  • 0 likes
  • Case Closed
  • 126 Views
  • 3 comments
  • 0 votes

Android - When library filtered by "downloaded" tracks do not show up when browsing albums online

There is an annoying UX glitch in the current version on Android. When I have my library filtered by downloaded only, even if I am online, I can jump from a track to "show album" and see the album details/artist name but none of the tracks show up. O...

  • Casual Listener
  • There is an annoying UX glitch in the current version on Android.   When I have my library filtered by downloaded only, even if I am online, I can jump from a track to "show album" and see the...
  • Maria_B
  • Moderator
  • 159 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 159 Views
  • 2 comments
  • 0 votes

Shuffle play for artist does not include all songs

I've noticed for several artists that when I choose the Shuffle Play option, it does not include all the songs. For example, I navigate to the artist Riverside, but Shuffle Play does not include any tracks from their album Out of Myself, even though ...

  • Casual Listener
  • I've noticed for several artists that when I choose the Shuffle Play option, it does not include all the songs. For example, I navigate to the artist Riverside, but Shuffle Play does not include any ...
  • Maria_B
  • Moderator
  • 473 Views
  • 8 comments
  • 1 likes
  • Mobile
  • Case Closed
  • 473 Views
  • 8 comments
  • 1 votes

problem with continue listening to a song

When I open spotify it plays the same song, even if I select another one, when i close and reopen i plays the firts song

  • Casual Listener
  • When I open spotify it plays the same song, even if I select another one, when i close and reopen i plays the firts song 
  • Julian
  • Moderator
  • 232 Views
  • 2 comments
  • 0 likes
  • Windows
  • Case Closed
  • 232 Views
  • 2 comments
  • 0 votes

Follow Button Missing From Profile

The follow button is not showing up on my Spotify profile on any playform (web client, desktop client, mobile app).

  • Casual Listener
  • The follow button is not showing up on my Spotify profile on any playform (web client, desktop client, mobile app).
  • Julian
  • Moderator
  • 380 Views
  • 6 comments
  • 0 likes
  • Missing Button
  • Case Closed
  • 380 Views
  • 6 comments
  • 0 votes

Can't find my daily mix on android

I tried to log out and sign in again but daily mix is still missing

  • Casual Listener
  • I tried to log out and sign in again but daily mix is still missing
  • Julian
  • Moderator
  • 174 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 174 Views
  • 2 comments
  • 0 votes

I can't use my spotify acc

I was staying in USA when I created my acc, but when my vacations finished I come back to my country Panama, and today, when I open Spotify, my acc is gone, literally, it say that "you can use your acc only 14 day in another country"What can I do to ...

  • Casual Listener
  • I was staying in USA when I created my acc, but when my vacations finished I come back to my country Panama, and today, when I open Spotify, my acc is gone, literally, it say that "you can use your a...
  • Julian
  • Moderator
  • 353 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 353 Views
  • 2 comments
  • 0 votes

Music stops

H

  • Casual Listener
  • H
  • Julian
  • Moderator
  • 152 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 152 Views
  • 2 comments
  • 0 votes

Toggle to choose whether music continues to play or not

I fall asleep to Spotify almost every single night, but, I have been noticing recently that the album or playlist I choose repeats itself after it's done. This means my phone is on playing music all night. It's not the autoplay feature, that was turn...

  • Casual Listener
  • I fall asleep to Spotify almost every single night, but, I have been noticing recently that the album or playlist I choose repeats itself after it's done. This means my phone is on playing music all ...
  • Julian
  • Moderator
  • 207 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Case Closed
  • 207 Views
  • 2 comments
  • 0 votes

Can't change Country

I had an existing Spotify premium account using an account in a foreign country + account. I want to switch the account to the country I live in (Israel). Opening the "Country" tab in my profile gives a 404 error, and I can't change it from my profil...

  • Casual Listener
  • I had an existing Spotify premium account using an account in a foreign country + account.  I want to switch the account to the country I live in (Israel). Opening the "Country" tab in my profi...
  • Julian
  • Moderator
  • 161 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 161 Views
  • 2 comments
  • 0 votes

Raisin Bran ad killing Spotify client

I see a couple other peple mention this, but it brings the client to a crawl and spikes CPU, this is on Windows10, latest updates, on a decently sized PC.

  • Casual Listener
  • I see a couple other peple mention this, but it brings the client to a crawl and spikes CPU, this is on Windows10, latest updates, on a decently sized PC.
  • Julian
  • Moderator
  • 258 Views
  • 6 comments
  • 0 likes
  • Case Closed
  • 258 Views
  • 6 comments
  • 0 votes

After going premium - Daily mixes disappeared

I'm a user from Israel, using iPhone app.Today right after subscribing to premium, my daily mixes disappeard.I dont the see the "your daily mixes" in my library anymore. They also don't show in the home screen.I still have "daily mix 1" as a playlist...

  • Regular
  • I'm a user from Israel, using iPhone app. Today right after subscribing to premium, my daily mixes disappeard. I dont the see the "your daily mixes" in my library anymore. They also don't show in t...
  • Julian
  • Moderator
  • 602 Views
  • 7 comments
  • 2 likes
  • iOS
  • Case Closed
  • 602 Views
  • 7 comments
  • 2 votes

Adds in wrong language

My adds are all in german when they should be in English 

  • Casual Listener
  • My adds are all in german when they should be in English 
  • waddles54982
  • Newbie
  • 290 Views
  • 3 comments
  • 0 likes
  • Adds in wrong language
  • Case Closed
  • 290 Views
  • 3 comments
  • 0 votes

Followed artists won't populate library in desktop client or Android

The desktop, Android, and web player all seem to show different things with regard to artists I've followed.-Web Player-This seems to be the most complete. It shows all artists I have followed.-Desktop Client-Many but not all artists I follow appear ...

  • Casual Listener
  • The desktop, Android, and web player all seem to show different things with regard to artists I've followed. -Web Player- This seems to be the most complete. It shows all artists I have followed. ...
  • Julian
  • Moderator
  • 203 Views
  • 4 comments
  • 0 likes
  • Follow button
  • Case Closed
  • 203 Views
  • 4 comments
  • 0 votes

Windows apps always skip the song.

After I've update spotify to the latest version, I can't listen to any song because the app always skip to the next and next and next. Please help. HP laptop, Windows 10, Spotify premium account, version 1.0.75.483.g7ff4a0dc.

  • Casual Listener
  • After I've update spotify to the latest version, I can't listen to any song because the app always skip to the next and next and next. Please help.   HP laptop, Windows 10, Spotify premium acc...
  • Julian
  • Moderator
  • 97 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 97 Views
  • 2 comments
  • 0 votes

I Can't Connect My Spotify To My PS4

I can't connect my PS4 to my spotify.At first I logged in fine with no issues, but then I deleted my spotify account (Which may be the problem.) with my PS4 still connected to the account I deleted.But the thing is I can use Spotify Connect but canno...

  • Casual Listener
  • I can't connect my PS4 to my spotify. At first I logged in fine with no issues, but then I deleted my spotify account (Which may be the problem.) with my PS4 still connected to the account I deleted...
  • Julian
  • Moderator
  • 324 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 324 Views
  • 2 comments
  • 0 votes

Eligible

my account is not eligible..  How can i fix this? 

  • Casual Listener
  • my account is not eligible..  How can i fix this? 
  • Julian
  • Moderator
  • 169 Views
  • 2 comments
  • 0 likes
  • Not eligible
  • Case Closed
  • 169 Views
  • 2 comments
  • 0 votes

[Desktop][Search] Bring back search by year

I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.

  • Casual Listener
  • I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.
  • Alfredo
  • Roadie
  • 575 Views
  • 4 comments
  • 13 likes
  • Desktop
    Search
  • Case Closed
  • 575 Views
  • 4 comments
  • 13 votes

Music sounds slow/flat

I was just listening to my app on my S7 edge and it was fine. I switched to another app to watch a video and when I came back to spotify the music quality sounded slower and flatter. I've tried uninstalling the app and it still didn't fix it. Is ther...

  • Casual Listener
  • I was just listening to my app on my S7 edge and it was fine. I switched to another app to watch a video and when I came back to spotify the music quality sounded slower and flatter. I've tried unins...
  • Alfredo
  • Roadie
  • 674 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 674 Views
  • 2 comments
  • 0 votes