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Ongoing Issues

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Forum Posts

App closes when device is offline

In the last 24 hours the app on my Andriod phone and tablet closes when the devices are offline. This is triggered when I select HOME then YOUR LIBRARY, then the app closes. It does not matter if the app is in "offline mode" or not. BTW, I never had ...

  • Casual Listener
  • In the last 24 hours the app on my Andriod phone and tablet closes when the devices are offline.  This is triggered when I select HOME then YOUR LIBRARY, then the app closes.  It does not m...
  • EstefanyA_Bog
  • Roadie
  • 1066 Views
  • 21 comments
  • 9 likes
  • Android App
  • Closed
  • 1066 Views
  • 21 comments
  • 9 votes

[chromecast audio] [android] gapless music

Device: Galaxy Note 8.0, Galaxy Note 4 Operating System Version: android 4.4.4 and android 6.01 Spotify Version: 5.4.0.858 Description: gapless music is not working with chromecast audio, latest firmware 1.19.62825 To reproduce:Step 1 simply cast a g...

  • Regular
  • Device: Galaxy Note 8.0, Galaxy Note 4   Operating System Version: android 4.4.4 and android 6.01   Spotify Version: 5.4.0.858   Description: gapless music is not working with ch...
  • SuperCelso
  • Newbie
  • 2547 Views
  • 7 comments
  • 9 likes
  • Android
  • Closed
  • 2547 Views
  • 7 comments
  • 9 votes

Spotify Radio on Android: endless mode gone, stops after fixed playlist.

Device:all Android devices Operating System Version:Android 6.0.1 Spotify Version:4.4.0.1008 Description:Starting a radio on the Spotify Android app used to start an endless mode playing different songs everytime the radio was started anew. Now start...

  • Regular
  • Device: all Android devices  Operating System Version: Android 6.0.1  Spotify Version: 4.4.0.1008  Description: Starting a radio on the Spotify Android app used to start an endl...
  • Dreadlord
  • Community Legend
  • 1579 Views
  • 3 comments
  • 9 likes
  • Android
  • Closed
  • 1579 Views
  • 3 comments
  • 9 votes

Stops playing downloaded tracks randomly

Device: Lenovo Vibe Shot Pro Operating System Version: Android 5.1 Spotify Version: 4,0,0,800 Description: The player randomly stops playing songs which are downloaded (regardless if the mode is online or offline). To reproduce:Start SpotifyStart pla...

  • Casual Listener
  • Device: Lenovo Vibe Shot Pro   Operating System Version: Android 5.1   Spotify Version: 4,0,0,800   Description: The player randomly stops playing songs which are downloaded (reg...
  • Dreadlord
  • Community Legend
  • 3897 Views
  • 13 comments
  • 9 likes
  • Android
  • Closed
  • 3897 Views
  • 13 comments
  • 9 votes

Alexa plays all playlists in shuffle mode

Recently my Alexa always plays playlists in shuffle mode. I have Premium and have set Spotify as default in Alexa App. One the first song plays I can press the two twisted arrows bottom left and it turns off shuffle mode but the next time I request t...

  • Visitor
  • Recently my Alexa always plays playlists in shuffle mode.  I have Premium and have set Spotify as default in Alexa App.   One the first song plays I can press the two twisted arrows ...
  • ZullyB
  • Roadie
  • 1947 Views
  • 10 comments
  • 8 likes
  • Shuffle Mode
  • Closed
  • 1947 Views
  • 10 comments
  • 8 votes

Playlist description won’t save

I put a description on each of my playlists and every time I open the app or desktop version on my Mac, it doesn’t save at all. I’ve tried numerous times to input it but once I close and open it back it’s not there

  • Casual Listener
  • I put a description on each of my playlists and every time I open the app or desktop version on my Mac, it doesn’t save at all. I’ve tried numerous times to input it but once I close and open it back...
  • Alfredo
  • Roadie
  • 385 Views
  • 2 comments
  • 8 likes
  • Desktop
    iOS
    playlist description
  • Closed
  • 385 Views
  • 2 comments
  • 8 votes

384Khz 32bit Samplerate doesnt work

So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs forever and I dont get any audio with Spotify. When I...

  • Regular
  • So I´ve bought me a new Soundcard (Creative Soundblaster X AE-5) and when im switching the card to the Direct Mode and set the Samplerate to the maximum of 384Khz and 32Bit, Spotify skipping songs fo...
  • Erika
  • Roadie
  • 1334 Views
  • 2 comments
  • 8 likes
  • bug
    Windows
  • Closed
  • 1334 Views
  • 2 comments
  • 8 votes

Frequently Disconnects with Chromecast

I'm a longtime Spotify and Chromecast user and have had no problems (for months...) Now I have a big problem: when casting from my phone and in the middle of playing, Spotify will disconnect from my chromecast (and stop playing). The TV display shows...

  • Gig Goer
  • I'm a longtime Spotify and Chromecast user and have had no problems (for months...)   Now I have a big problem: when casting from my phone and in the middle of playing, Spotify will disco...
  • Alfredo
  • Roadie
  • 2582 Views
  • 4 comments
  • 8 likes
  • Android
    chromecast
  • Closed
  • 2582 Views
  • 4 comments
  • 8 votes

Not playing correctly on Chromecast

Spotify isn't playing correctly on Chromcast. Play/pause aren't synced between my phone and chromecast, playback is stopping intermittently and only the current track is displayed instead of the previous and upcoming tracks. Updated/restarted/reinsta...

  • Casual Listener
  • Spotify isn't playing correctly on Chromcast. Play/pause aren't synced between my phone and chromecast, playback is stopping intermittently and only the current track is displayed instead of the prev...
  • smontalvaw
  • Newbie
  • 255 Views
  • 6 comments
  • 8 likes
  • chromecast
    New issue report
  • Closed
  • 255 Views
  • 6 comments
  • 8 votes

Chromecast Controller Issues

I have spotify premium and since a recent update, I'm unable to control playback while playing on my Chromecast. It was working perfectly until very recently.I can find and connect to the Chromecast without issue and it will load the correct playlist...

  • Casual Listener
  • I have spotify premium and since a recent update, I'm unable to control playback while playing on my Chromecast. It was working perfectly until very recently. I can find and connect to the Chromecas...
  • Alfredo
  • Roadie
  • 369 Views
  • 5 comments
  • 8 likes
  • chromecast
  • Closed
  • 369 Views
  • 5 comments
  • 8 votes

Spotify Update breaks Ford SYNC Applink

I've been having issues with Spotify in my Fiesta ST for a few weeks with it not connecting to the Spotify app every time I get in requiring me to search for new apps. Issue is exactly as several posters describe below... Samsung Galaxy S6Android 7.0...

  • Regular
  • I've been having issues with Spotify in my Fiesta ST for a few weeks with it not connecting to the Spotify app every time I get in requiring me to search for new apps. Issue is exactly as several pos...
  • Jack
  • Roadie
  • 4986 Views
  • 26 comments
  • 8 likes
  • Android
    Applink
    Ford
    smartdevicelink
    sync
  • Closed
  • 4986 Views
  • 26 comments
  • 8 votes

"Sorry, the music stopped since your spotify account is being used on another device" - Chromecast

"Sorry, the music stopped since your spotify account is being used on another device" Every time I connect to my chromecast audio I get this verbal error - (at max volume!) - coming through my stereo. I'm not using my spotify account on another devic...

  • Casual Listener
  • "Sorry, the music stopped since your spotify account is being used on another device"   Every time I connect to my chromecast audio I get this verbal error - (at max volume!) - coming through ...
  • JuanCamilo
  • Roadie
  • 1817 Views
  • 14 comments
  • 8 likes
  • Android
    another device
    chromecast
    chromecast audio
    error message
  • Closed
  • 1817 Views
  • 14 comments
  • 8 votes

Random Unknown Devices on spotify connect.

I'm seeing random unknown devices show up on my spotify connect list. This has been a recurring issue. The only way to access my spotify is through my facebook account, and my facebook account has an authenticator attached to it and it is impossible ...

  • Casual Listener
  • I'm seeing random unknown devices show up on my spotify connect list. This has been a recurring issue. The only way to access my spotify is through my facebook account, and my facebook account has an...
  • Aimee_T
  • Roadie
  • 806 Views
  • 6 comments
  • 8 likes
  • Android
    Desktop
    Windows
  • Closed
  • 806 Views
  • 6 comments
  • 8 votes

Radio only plays 15 Songs

This Issue has been posted already, but it seems, it gets burried When i start a Radio station, all i get are 15 songs. Nothing more. As soon as i hit the end of the station, it repeats from the beginning or stops. Depends, if i skipped the last song...

  • Casual Listener
  • This Issue has been posted already, but it seems, it gets burried   When i start a Radio station, all i get are 15 songs. Nothing more. As soon as i hit the end of the station, it repeats from...
  • Melody
  • Community Manager
  • 928 Views
  • 6 comments
  • 8 likes
  • Radio
  • Closed
  • 928 Views
  • 6 comments
  • 8 votes

Chromecast Audio stops playing after about 1 minute

Device:Iphone 5 and Oneplus One Operating System Version:latest on both devices Spotify Version:5.1.0 on iOS and 4.8.0.1004 on Android Description:When I play a song on my chromecast audio, the connection to the devie is lost after around the one min...

  • Casual Listener
  • Device: Iphone 5 and Oneplus One    Operating System Version: latest on both devices    Spotify Version: 5.1.0 on iOS and 4.8.0.1004 on Android    Description: ...
  • dogercise
  • Newbie
  • 7543 Views
  • 62 comments
  • 8 likes
  • Chromecast Android
  • Closed
  • 7543 Views
  • 62 comments
  • 8 votes

Memory leak leading to a crash when loading local files

It seems Spotify is suffering from a memory leak caused by code responsible for loading local files. I have a modest collection of about 3.5k locally stored mp3 files. I can add the local directory as a source successfully, and the import process kic...

SpotifyMemoryLeaks.JPG
  • Music Fan
  • It seems Spotify is suffering from a memory leak caused by code responsible for loading local files. I have a modest collection of about 3.5k locally stored mp3 files. I can add the local d...
  • Julian
  • Moderator
  • 2396 Views
  • 19 comments
  • 8 likes
  • Windows
  • Closed
  • 2396 Views
  • 19 comments
  • 8 votes

[Desktop] Volume Slider Lag

Thread: 883035 Status: More Information Needed Description: Under certain conditions, the volume slider suffers from major lag. To reproduce: Launch spotify Change volume using slider Workaround: None Additional information: This only appears to affe...

  • Community Legend
  • Thread: 883035 Status: More Information Needed Description: Under certain conditions, the volume slider suffers from major lag.    To reproduce: Launch spotify C...
  • LxFx
  • Newbie
  • 2342 Views
  • 10 comments
  • 7 likes
  • Desktop
    graphical
    UI
    volume
    Windows
  • Closed
  • 2342 Views
  • 10 comments
  • 7 votes

[iOS] Deleting Search entries makes screen scroll back to top

Plan Premium Device iPhone 12 mini Operating System iOS 14.4 My Question or Issue In Spotify iOS app 1. Press search 2. Scroll down the search history 3. Press X on one of the search entries 4. App scrolls to the top automatically. Found in 8.6.20.11...

  • Casual Listener
  • Plan Premium Device iPhone 12 mini Operating System iOS 14.4   My Question or Issue In Spotify iOS app   1. Press search 2. Scroll down the search history 3. Press X...
  • Alex
  • Moderator
  • 1259 Views
  • 11 comments
  • 7 likes
  • iOS
  • Closed
  • 1259 Views
  • 11 comments
  • 7 votes

Web player dislike button in radio doesn't work

Hello! A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hope you can fix it as soon as possible Thank you, Jose.

  • Spotify Star
  • Spotify Star
  • Hello!   A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hop...
  • Katerina
  • Spotify Legend
  • 3063 Views
  • 8 comments
  • 7 likes
  • Web Player
  • Closed
  • 3063 Views
  • 8 comments
  • 7 votes