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Ongoing Issues

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Forum Posts

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • Melody
  • Spotify
  • 5014 Views
  • 44 comments
  • 33 likes
  • Android
    pixel
  • Case Closed
  • 5014 Views
  • 44 comments
  • 33 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 15017 Views
  • 31 comments
  • 27 likes
  • Case Closed
  • 15017 Views
  • 31 comments
  • 27 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Regular
  • 5654 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Case Closed
  • 5654 Views
  • 30 comments
  • 22 votes

LTE Not working on Nike Running Club

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. premium Device(iPhone Operating System(iOS 10, Android Oreo, ...

  • Casual Listener
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.  &nb...
  • Peter
  • Spotify Legend
  • 6547 Views
  • 30 comments
  • 19 likes
  • Nike Rubln club LTE
  • Case Closed
  • 6547 Views
  • 30 comments
  • 19 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 1315 Views
  • 1 comments
  • 19 likes
  • iOS
    Mac
  • Case Closed
  • 1315 Views
  • 1 comments
  • 19 votes

Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log ...

  • Casual Listener
  • Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers...
  • Gottabmxd
  • Newbie
  • 14132 Views
  • 61 comments
  • 15 likes
  • advert
    stuck
    Web Player
  • Case Closed
  • 14132 Views
  • 61 comments
  • 15 votes

[Desktop][Search] Bring back search by year

I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.

  • Casual Listener
  • I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.
  • Alfredo
  • Roadie
  • 576 Views
  • 4 comments
  • 13 likes
  • Desktop
    Search
  • Case Closed
  • 576 Views
  • 4 comments
  • 13 votes

Amazon Echo playback stutters - Spotify becomes unusable

Hifor a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot). I made a video of the issue, listen for yourself:https://www.youtube.com/watch?v=ciSuQOBMuCE This only happens with Spotify. All ...

  • Visitor
  • Hi for a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot).   I made a video of the issue, listen for yourself: https://www....
  • Alfredo
  • Roadie
  • 3727 Views
  • 10 comments
  • 11 likes
  • Case Closed
  • 3727 Views
  • 10 comments
  • 11 votes

iphone bug: now playing and last queue song are invisible

this has been going on for months. the now playing song and last queue song invisible: i can’t see them and i can’t drag or delete the last queue song. i’ve tried logging and and deleting and redownloading the app and that hasn’t worked.-i'm on an iP...

  • Casual Listener
  • this has been going on for months. the now playing song and last queue song invisible: i can’t see them and i can’t drag or delete the last queue song. i’ve tried logging and and deleting and redownl...
  • ZullyB
  • Roadie
  • 981 Views
  • 14 comments
  • 10 likes
  • Mobile
  • Case Closed
  • 981 Views
  • 14 comments
  • 10 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 10349 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Case Closed
  • 10349 Views
  • 8 comments
  • 9 votes

[Android] View Album, View Artist, Go to Song Radio grayed out

Device: OnePlus 5TOS: Oreo 8.1Spotify: 8.4.71.762 (also happened in previous verions) The issue is that at random times those three options are just grayed out. There's no problem with the internet connection because I can listen to music and browse ...

Screenshot_20180912-162825.jpg Screenshot_20180912-162810.jpg
  • Composer
  • Device: OnePlus 5T OS: Oreo 8.1 Spotify: 8.4.71.762 (also happened in previous verions)   The issue is that at random times those three options are just grayed out. There's no problem with t...
  • Daisy
  • Spotify Legend
  • 3726 Views
  • 5 comments
  • 9 likes
  • Android
  • Case Closed
  • 3726 Views
  • 5 comments
  • 9 votes

[iOS] Deleting Search entries makes screen scroll back to top

Plan Premium Device iPhone 12 mini Operating System iOS 14.4 My Question or Issue In Spotify iOS app 1. Press search 2. Scroll down the search history 3. Press X on one of the search entries 4. App scrolls to the top automatically. Found in 8.6.20.11...

  • Casual Listener
  • Plan Premium Device iPhone 12 mini Operating System iOS 14.4   My Question or Issue In Spotify iOS app   1. Press search 2. Scroll down the search history 3. Press X...
  • Alex
  • Spotify Legend
  • 1445 Views
  • 11 comments
  • 7 likes
  • iOS
  • Case Closed
  • 1445 Views
  • 11 comments
  • 7 votes

Web player dislike button in radio doesn't work

Hello! A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hope you can fix it as soon as possible Thank you, Jose.

  • Spotify Star
  • Spotify Star
  • Hello!   A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hop...
  • Katerina
  • Spotify Legend
  • 3172 Views
  • 8 comments
  • 7 likes
  • Web Player
  • Case Closed
  • 3172 Views
  • 8 comments
  • 7 votes

Spotify stopped playing through my Google home mini

This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly skipping 3-4 songs then stops on one and plays it,...

  • Regular
  • This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly...
  • Alfredo
  • Roadie
  • 899 Views
  • 11 comments
  • 7 likes
  • Android
  • Case Closed
  • 899 Views
  • 11 comments
  • 7 votes

Batman Arkham City The album wont play at all

I am trying to play the Batman Arkham City album, not the soundtrack to the video game itself, but the album of the inspired songs from the game. It's just sorta faded on the page and won't play and says it has no songs in the queue. I have no idea w...

  • Casual Listener
  • I am trying to play the Batman Arkham City album, not the soundtrack to the video game itself, but the album of the inspired songs from the game. It's just sorta faded on the page and won't play...
  • Julian
  • Moderator
  • 1257 Views
  • 4 comments
  • 5 likes
  • Music Lost
  • Case Closed
  • 1257 Views
  • 4 comments
  • 5 votes

Volume slider broken

Today Spotify updated to 1.0.75.483.g7ff4a0dc on my Windows 10 work machine. Suddenly the volume slider is kinda broken.1) Rapidly clicking the slider in different spots causes delays in the change of volume of up to 0.5 seconds.2) Dragging the slide...

  • Music Fan
  • Today Spotify updated to 1.0.75.483.g7ff4a0dc on my Windows 10 work machine. Suddenly the volume slider is kinda broken. 1) Rapidly clicking the slider in different spots causes delays in the change...
  • ZullyB
  • Roadie
  • 1184 Views
  • 2 comments
  • 4 likes
  • volume bug
  • Case Closed
  • 1184 Views
  • 2 comments
  • 4 votes

Playlist Covers Not Appearing After Deleting Custom Covers

I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4-album collage it used to be, and instead just stay...

Before.png After.png Web Player.png
  • Casual Listener
  • I really enjoy being able to add custom images as covers for some of my playlists, but I've recently found that if I add an image to a playlist, then remove it, the cover doesn't revert back to the 4...
  • DJ_Fairwax
  • Newbie
  • 1670 Views
  • 10 comments
  • 4 likes
  • album art
    Desktop
    Mobile
  • Case Closed
  • 1670 Views
  • 10 comments
  • 4 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • icecsandwiches
  • Newbie
  • 778 Views
  • 7 comments
  • 3 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 778 Views
  • 7 comments
  • 3 votes

Shuffle keeps playing songs twice in a row. It's so annoying!

From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets extremely annoying. A solution would be nice.

  • Casual Listener
  • From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets ...
  • melbcreative
  • Newbie
  • 2957 Views
  • 5 comments
  • 3 likes
  • Case Closed
  • 2957 Views
  • 5 comments
  • 3 votes

I am offended by the use of the "F" word in commercials..NOT NECESSARRY!...

I don't appreciate the use of the "F" word in a currently running commercial.If this is your way for trying to force me to go premium...I would rather drop out altogether.

  • Casual Listener
  • I don't appreciate the use of the "F" word in a currently running commercial. If this is your way for trying to force me to go premium...I would rather drop out altogether.
  • Peter
  • Spotify Legend
  • 2057 Views
  • 10 comments
  • 2 likes
  • Account
  • Case Closed
  • 2057 Views
  • 10 comments
  • 2 votes