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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[New desktop app] Notifications not showing up on desktop app

Plan Premium Country Brazil Operating System Windows 10 1903 My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settings on my Spotify Windows 10 app (ver 1.1.55.498.gf9a83c60-a). However, when songs c...

  • Casual Listener
  •   Plan Premium Country Brazil Operating System Windows 10 1903   My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settin...
  • gskcut
  • Newbie
  • 12752 Views
  • 35 comments
  • 72 likes
  • Mac
    Windows
  • Closed
  • 12752 Views
  • 35 comments
  • 72 votes

Bluetooth Playback Controls Unresponsive Through Android Wear

I have this issue on a Galaxy S8 with Beats Solo 3 Wireless headphones. I have to close and re-open the app a few times to get it to work again. Reinstalling the app did not seem to completely fix the issue. Currently have spotify app version 8.4.28....

  • Casual Listener
  • I have this issue on a Galaxy S8 with Beats Solo 3 Wireless headphones. I have to close and re-open the app a few times to get it to work again. Reinstalling the app did not seem to completely fix th...
  • Jack
  • Roadie
  • 12618 Views
  • 230 comments
  • 70 likes
  • Android
    bluetooth
    pause
    Play
  • Closed
  • 12618 Views
  • 230 comments
  • 70 votes

problems playing music in web player

PlanPremiumCountry NetherlandsDeviceChromebookOperating SystemChromebook My Question or Issue I am not able to play music in the web-player, whenever i play a song or playlist it will just randomly go to 5 other songs in quick succession, eventually ...

  • Casual Listener
  • Plan Premium Country  Netherlands Device Chromebook Operating System Chromebook   My Question or Issue  I am not able to play music in the web-player, whenever i play a song ...
  • rekle
  • Roadie
  • 16422 Views
  • 130 comments
  • 68 likes
  • Music
  • Closed
  • 16422 Views
  • 130 comments
  • 68 votes

Storage switched back to internal at every reboot [Samsung Galaxy S7/S8, encrypted SD]

Samsung Galaxy S7, Android 7, patch level 12.2017 (stock)Spotify version 8.4.35.152 armV764GB Kingston MicroSD UHS-3SD card encrypted, using stock encryptionHey!As reported several times and always closed without solution:https://community.spotify.co...

  • Casual Listener
  • Samsung Galaxy S7, Android 7, patch level 12.2017 (stock) Spotify version 8.4.35.152 armV7 64GB Kingston MicroSD UHS-3 SD card encrypted, using stock encryption Hey! As reported several time...
  • Xenia
  • Moderator
  • 16912 Views
  • 51 comments
  • 67 likes
  • Android
  • Closed
  • 16912 Views
  • 51 comments
  • 67 votes

Spotify to Chromecast paused casting problem - once more

This is to let you know, dear folks, I'm the next person hit by known unresolved issue, which is incorrect Spotify-Chromecast cooperation - random pauses.There are many threads on Spotify and Google Cast forums and elsewhere on the subject and I woul...

  • Casual Listener
  • This is to let you know, dear folks, I'm the next person hit by known unresolved issue, which is incorrect Spotify-Chromecast cooperation - random pauses. There are many threads on Spotify and Googl...
  • Jason
  • Spotify Legend
  • 10334 Views
  • 70 comments
  • 67 likes
  • Android
  • Closed
  • 10334 Views
  • 70 comments
  • 67 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working.   Problem: On ...
  • Novy
  • Moderator
  • 7170 Views
  • 53 comments
  • 63 likes
  • Other
  • Closed
  • 7170 Views
  • 53 comments
  • 63 votes

[All Android] Storage Area Not Found

Device: Samsung Galaxy S7 Operating System Version: Android 6.0.1 Spotify Version: 4.8 Description: Unable to open Spotify, users receive the "No Storage Area Found" or "Storage Area Not Found" errors To reproduce: Try to open Spotify Will get the "N...

  • Community Legend
  • Device: Samsung Galaxy S7   Operating System Version: Android 6.0.1   Spotify Version: 4.8   Description:   Unable to open Spotify, users receive the "No Stor...
  • JürgenWillinger
  • Newbie
  • 49331 Views
  • 334 comments
  • 61 likes
  • Android
    Mobile
  • Closed
  • 49331 Views
  • 334 comments
  • 61 votes

[Android] Spotify randomly pauses music

Device: Samsung Galaxy S5 Operating System Version: Android 5.0 Spotify Version: 4.6.0.772 Description: My playing music gets randomly in pause mode. While listening to music the playpack pauses. It does not depend on connection (WLAN, normal Interne...

  • Casual Listener
  • Device:  Samsung Galaxy S5 Operating System Version:  Android 5.0 Spotify Version:  4.6.0.772 Description: My playing music gets randomly in pause mode. While listen...
  • Adediran
  • Visitor
  • 42776 Views
  • 185 comments
  • 60 likes
  • Android
  • Closed
  • 42776 Views
  • 185 comments
  • 60 votes

Voice search on Android doesn't play songs (Google Assistant AND Google Now)

From a few months ago, playing songs through google now or google assistant does not work.You can say "play [Artist name] on Spotify" and it's going to play it, you can also say "play [Album name] on Spotify" and it's going to play it, but if you use...

  • Casual Listener
  • From a few months ago, playing songs through google now or google assistant does not work. You can say "play [Artist name] on Spotify" and it's going to play it, you can also say "play [Album name] ...
  • tgcaylon
  • Newbie
  • 6186 Views
  • 32 comments
  • 57 likes
  • Android
  • Closed
  • 6186 Views
  • 32 comments
  • 57 votes

Android Auto: Sound stops playing after awhile

Device:Nexus 6P and 2016 Volkswagen GTI Operating System Version:Android 6.0.1 and Android Auto 1.5.100945 Spotify Version: v4.7.0.878 (Paid subscription) Description:During some song skips or when the next song starts, there is no sound despite the ...

  • Music Fan
  • Device: Nexus 6P and 2016 Volkswagen GTI   Operating System Version: Android 6.0.1 and Android Auto 1.5.100945   Spotify Version:  v4.7.0.878  (Paid subscription) &nb...
  • xsmileyx
  • Casual Listener
  • 17866 Views
  • 188 comments
  • 54 likes
  • Android
  • Closed
  • 17866 Views
  • 188 comments
  • 54 votes

Blank and clear window screen after windows update

Hey Y'all,I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I ...

  • Regular
  • Hey Y'all, I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the ba...
  • chrislineau
  • Newbie
  • 8999 Views
  • 40 comments
  • 51 likes
  • Closed
  • 8999 Views
  • 40 comments
  • 51 votes

[BUG] Spotify starts automatically with windows, though I disabled this feature

Since the Last update spotify starts automatically everytime windows boots.I explicitly disabled this behaviour and since there is no direct way to open a ticket, give feedback or any other way of usefull communication I am forced use this community ...

  • Casual Listener
  • Since the Last update spotify starts automatically everytime windows boots. I explicitly disabled this behaviour and since there is no direct way to open a ticket, give feedback or any other wa...
  • shaman2
  • Newbie
  • 2180 Views
  • 15 comments
  • 47 likes
  • Closed
  • 2180 Views
  • 15 comments
  • 47 votes

Samsung Galaxy S7/S7 Edge w/SD Card Offline Tracks Desyncing

Hey folks! We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card. In the meantime, we'd suggest following these steps; Reinstall Restarting your dev...

  • Spotify Legend
  • Hey folks!   We're investigating an issue at the moment with our friends at Samsung regarding offline tracks desyncing on a Samsung Galaxy S7 Edge when using an SD Card.   In the me...
  • Autotime
  • Roadie
  • 14169 Views
  • 173 comments
  • 45 likes
  • Mobile
    Samsung
    SD-card
  • Closed
  • 14169 Views
  • 173 comments
  • 45 votes

How to stop automatic radio after playlist?

Spotify started automatically playing radio stations based on playlists I have made after that playlist has ended. I don't want this! Sometimes I just want to listen to a playlist and then move on... I don't need to keep playing music (especially sin...

  • Casual Listener
  • Spotify started automatically playing radio stations based on playlists I have made after that playlist has ended. I don't want this! Sometimes I just want to listen to a playlist and then move on......
  • Fozz52
  • Newbie
  • 10078 Views
  • 20 comments
  • 44 likes
  • Playlist
    Radio
    Radio Playlist
  • Closed
  • 10078 Views
  • 20 comments
  • 44 votes

[Tinder] Wrong top artists STILL an issue

When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my "top artists" before at some point, some - most of ...

  • Casual Listener
  • When I connect my spotify to my tinder account, I'm STILL getting "top artists" that I barely even listen to. This has been an ongoing issue for quite a while now. Granted I've listened to all of my ...
  • Wxlowe
  • Newbie
  • 48888 Views
  • 14 comments
  • 43 likes
  • Closed
  • 48888 Views
  • 14 comments
  • 43 votes

Casting connection issues using multiple devices / groups

Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour which I believe attributes to a bug. This is on a OnePl...

  • Music Fan
  • Spotify has an ongoing casting issue which isn't present with it's direct competitors. I am able to replicate the issue across multiple devices / accounts / networks and see consistent behaviour whic...
  • Chris
  • Spotify
  • 7146 Views
  • 12 comments
  • 42 likes
  • Android
    Casting
    chromecast
    connecting
    Groups
    Mobile
    multiple devices
  • Closed
  • 7146 Views
  • 12 comments
  • 42 votes

7 second gap - playback issues when using Chromecast

I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from: To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 sec with no sound, than restarts at 0 with sound, I also have a chromecast audio ...

Spotify-01.jpg Spotify-02.jpg
  • Casual Listener
  • I stream from a Android tab to chromecast 1e gen, yesterday de layout was changed from:   To..... There is also a +/- 7 sec gab between the songs, the song starts until 7 s...
  • Melody
  • Community Manager
  • 9763 Views
  • 78 comments
  • 41 likes
  • Android
    chromecast
  • Closed
  • 9763 Views
  • 78 comments
  • 41 votes

Spotify on iOS 11 Battery Issues

Ever since I updated to iOS 11 on my iPhone 7s, Spotify has been extremely bad with battery drain. Sometimes it gets as bad as 10% charge gone in 15 minutes, or even battery drain while I’m charging my phone and playing Spotify through a Bluetooth sp...

  • Casual Listener
  • Ever since I updated to iOS 11 on my iPhone 7s, Spotify has been extremely bad with battery drain. Sometimes it gets as bad as 10% charge gone in 15 minutes, or even battery drain while I’m charging ...
  • Jack
  • Roadie
  • 10374 Views
  • 46 comments
  • 38 likes
  • Closed
  • 10374 Views
  • 46 comments
  • 38 votes

Spotify Premium sound quality on Samsung Smart TV (tizen)

Hi, I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Samsung Smart TV. Is there an option, or does spotify still streams l...

  • Casual Listener
  • Hi,    I've seen this has been asked a few years ago, but it wasn't answered. So, the main problem is that I can't find a way to change the sound quality in the Spotify app on the new Sam...
  • Supsups
  • Newbie
  • 11833 Views
  • 50 comments
  • 38 likes
  • Closed
  • 11833 Views
  • 50 comments
  • 38 votes

Recently played artists

People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in and out on both mac/iphone, but to no avail. Perha...

  • Casual Listener
  • People's recently played artists have disapeared from all of their profiles. It will only post playlists that they have but nothing else. This just recently started happening. I have tried logging in...
  • Melody
  • Community Manager
  • 2045 Views
  • 29 comments
  • 37 likes
  • iOS
    Mac
    Mobile
  • Closed
  • 2045 Views
  • 29 comments
  • 37 votes