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Ongoing Issues

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Forum Posts

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If Sp...
  • DeBiskop
  • Casual Listener
  • 31513 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Case Closed
  • 31513 Views
  • 13 comments
  • 33 votes

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • Melody
  • Spotify
  • 5011 Views
  • 44 comments
  • 33 likes
  • Android
    pixel
  • Case Closed
  • 5011 Views
  • 44 comments
  • 33 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 15014 Views
  • 31 comments
  • 27 likes
  • Case Closed
  • 15014 Views
  • 31 comments
  • 27 votes

[Xbox][Other] Fix the Xbox One App

To some people, the xbox app tells them they're offline even though they're not.

  • Visitor
  • To some people, the xbox app tells them they're offline even though they're not.
  • Alfredo
  • Roadie
  • 9385 Views
  • 67 comments
  • 25 likes
  • xbox
  • Case Closed
  • 9385 Views
  • 67 comments
  • 25 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Regular
  • 5651 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Case Closed
  • 5651 Views
  • 30 comments
  • 22 votes

LTE Not working on Nike Running Club

Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi. premium Device(iPhone Operating System(iOS 10, Android Oreo, ...

  • Casual Listener
  • Whenever I have LTE data on, my Spotify playlists wont play through the Nike+ run club app. I have mobile data turned on for both Spotify and nike+ run club. Everything works fine on WiFi.  &nb...
  • Peter
  • Spotify Legend
  • 6545 Views
  • 30 comments
  • 19 likes
  • Nike Rubln club LTE
  • Case Closed
  • 6545 Views
  • 30 comments
  • 19 votes

CHANGE VOLUME STEP LEVEL USING HEOS WITH SPOTIFY

Yo rockstars, I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level in your applications is configured to take *too big* steps when changin...

  • Casual Listener
  • Yo rockstars,   I am happily using Spotify Connect to steam audio to my HEOS speakers (from both the IOS and OSX apps). The only thing that bothers me is that the volume step level&n...
  • Alfredo
  • Roadie
  • 1314 Views
  • 1 comments
  • 19 likes
  • iOS
    Mac
  • Case Closed
  • 1314 Views
  • 1 comments
  • 19 votes

Web player stuck on ad

Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers (safari, firefox) and machine but everytime I log ...

  • Casual Listener
  • Spotify web player suddenly stuck on an ad on Google Chrome since 3 days. Tried to reload, sign out, then deleted cookies, cache, history, opened it in an incognito page, logged on different browsers...
  • Gottabmxd
  • Newbie
  • 14123 Views
  • 61 comments
  • 15 likes
  • advert
    stuck
    Web Player
  • Case Closed
  • 14123 Views
  • 61 comments
  • 15 votes

[Desktop][Search] Bring back search by year

I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.

  • Casual Listener
  • I used to be able to search by year by typing "year:xxxx" into the search field. Not sure why this was removed.
  • Alfredo
  • Roadie
  • 575 Views
  • 4 comments
  • 13 likes
  • Desktop
    Search
  • Case Closed
  • 575 Views
  • 4 comments
  • 13 votes

Amazon Echo playback stutters - Spotify becomes unusable

Hifor a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot). I made a video of the issue, listen for yourself:https://www.youtube.com/watch?v=ciSuQOBMuCE This only happens with Spotify. All ...

  • Visitor
  • Hi for a few days now I have very annoying, stuttering playback with Spotify on my Amazon Echo devices (Echo & Echo dot).   I made a video of the issue, listen for yourself: https://www....
  • Alfredo
  • Roadie
  • 3725 Views
  • 10 comments
  • 11 likes
  • Case Closed
  • 3725 Views
  • 10 comments
  • 11 votes

Windows update : 1.0.75.454 / Space bar not responding when typing a playlist description

EMERGENCY Windows desktop version : 1.0.75.454 Tested on 2 different computers : Windows 10 and Windows 7 To reproduce : 1 - Click : New playlist 2 - Start typing a title : space bar not responding (if music is playing, it stops when you hit the spac...

  • Spotify Star
  • Spotify Star
  • EMERGENCY   Windows desktop version : 1.0.75.454 Tested on 2 different computers : Windows 10 and Windows 7   To reproduce : 1 - Click : New playlist 2 - Start typing a title ...
  • ZullyB
  • Roadie
  • 641 Views
  • 6 comments
  • 11 likes
  • last update
    playlist description
    space bar
    Windows
  • Case Closed
  • 641 Views
  • 6 comments
  • 11 votes

iphone bug: now playing and last queue song are invisible

this has been going on for months. the now playing song and last queue song invisible: i can’t see them and i can’t drag or delete the last queue song. i’ve tried logging and and deleting and redownloading the app and that hasn’t worked.-i'm on an iP...

  • Casual Listener
  • this has been going on for months. the now playing song and last queue song invisible: i can’t see them and i can’t drag or delete the last queue song. i’ve tried logging and and deleting and redownl...
  • ZullyB
  • Roadie
  • 980 Views
  • 14 comments
  • 10 likes
  • Mobile
  • Case Closed
  • 980 Views
  • 14 comments
  • 10 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 10346 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Case Closed
  • 10346 Views
  • 8 comments
  • 9 votes

[Android] View Album, View Artist, Go to Song Radio grayed out

Device: OnePlus 5TOS: Oreo 8.1Spotify: 8.4.71.762 (also happened in previous verions) The issue is that at random times those three options are just grayed out. There's no problem with the internet connection because I can listen to music and browse ...

Screenshot_20180912-162825.jpg Screenshot_20180912-162810.jpg
  • Composer
  • Device: OnePlus 5T OS: Oreo 8.1 Spotify: 8.4.71.762 (also happened in previous verions)   The issue is that at random times those three options are just grayed out. There's no problem with t...
  • Daisy
  • Spotify Legend
  • 3726 Views
  • 5 comments
  • 9 likes
  • Android
  • Case Closed
  • 3726 Views
  • 5 comments
  • 9 votes

BeoPlay P2 stops randomly with spotify

Hello, I Have BeoPlay P2 speaker and when I connect and listen Spotify Premium it randomly Stops, and I have to Push Play button again manually to start it over. Phone is Huawei P10. I've tried a lot of settings, tried to reinstall Spotify and BeoPla...

  • Casual Listener
  • Hello,  I Have BeoPlay P2 speaker and when I connect and listen Spotify Premium it randomly Stops, and I have to Push Play button again manually to start it over. Phone is Huawei P10.  I'...
  • Aimee_T
  • Roadie
  • 10215 Views
  • 7 comments
  • 9 likes
  • Case Closed
  • 10215 Views
  • 7 comments
  • 9 votes

Alexa plays all playlists in shuffle mode

Recently my Alexa always plays playlists in shuffle mode. I have Premium and have set Spotify as default in Alexa App. One the first song plays I can press the two twisted arrows bottom left and it turns off shuffle mode but the next time I request t...

  • Visitor
  • Recently my Alexa always plays playlists in shuffle mode.  I have Premium and have set Spotify as default in Alexa App.   One the first song plays I can press the two twisted arrows ...
  • ZullyB
  • Roadie
  • 2069 Views
  • 10 comments
  • 8 likes
  • Case Closed
  • 2069 Views
  • 10 comments
  • 8 votes

Playlist description won’t save

I put a description on each of my playlists and every time I open the app or desktop version on my Mac, it doesn’t save at all. I’ve tried numerous times to input it but once I close and open it back it’s not there

  • Casual Listener
  • I put a description on each of my playlists and every time I open the app or desktop version on my Mac, it doesn’t save at all. I’ve tried numerous times to input it but once I close and open it back...
  • Alfredo
  • Roadie
  • 415 Views
  • 2 comments
  • 8 likes
  • Desktop
    iOS
    playlist description
  • Case Closed
  • 415 Views
  • 2 comments
  • 8 votes

[iOS] Deleting Search entries makes screen scroll back to top

Plan Premium Device iPhone 12 mini Operating System iOS 14.4 My Question or Issue In Spotify iOS app 1. Press search 2. Scroll down the search history 3. Press X on one of the search entries 4. App scrolls to the top automatically. Found in 8.6.20.11...

  • Casual Listener
  • Plan Premium Device iPhone 12 mini Operating System iOS 14.4   My Question or Issue In Spotify iOS app   1. Press search 2. Scroll down the search history 3. Press X...
  • Alex
  • Spotify Legend
  • 1442 Views
  • 11 comments
  • 7 likes
  • iOS
  • Case Closed
  • 1442 Views
  • 11 comments
  • 7 votes

Web player dislike button in radio doesn't work

Hello! A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hope you can fix it as soon as possible Thank you, Jose.

  • Spotify Star
  • Spotify Star
  • Hello!   A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hop...
  • Katerina
  • Spotify Legend
  • 3171 Views
  • 8 comments
  • 7 likes
  • Web Player
  • Case Closed
  • 3171 Views
  • 8 comments
  • 7 votes

Spotify stopped playing through my Google home mini

This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly skipping 3-4 songs then stops on one and plays it,...

  • Regular
  • This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly...
  • Alfredo
  • Roadie
  • 899 Views
  • 11 comments
  • 7 likes
  • Android
  • Case Closed
  • 899 Views
  • 11 comments
  • 7 votes