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Ongoing Issues

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Forum Posts

[IOS]offline playing not available. online playing also.

Hi Spotify team, i've found my spotify unable to play offine. moreover, all songs are not able to play.I've reinstalled the APP for a few times, and i can only play one song normally after the -, then everything problem emerged again as before (unabl...

  • Casual Listener
  • Hi Spotify team,   i've found my spotify unable to play offine. moreover, all songs are not able to play. I've reinstalled the APP for a few times, and i can only play one song norm...
  • jean3601
  • Community Legend
  • 1162 Views
  • 4 comments
  • 0 likes
  • iOS
  • Closed
  • 1162 Views
  • 4 comments
  • 0 votes

New Releases - play button on album cover doesn't work

In the desktop PC version go to Browse > New ReleasesIt displays a grid of new albums, EPs, etcIf you hover over an album cover there's a play button in the middle. I click on it and it doesnt play.I have to click on the album title and then play it ...

  • Casual Listener
  • In the desktop PC version go to Browse > New Releases It displays a grid of new albums, EPs, etc If you hover over an album cover there's a play button in the middle. I click on it and it doesnt...
  • jean3601
  • Community Legend
  • 604 Views
  • 6 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 604 Views
  • 6 comments
  • 0 votes

Grayed Out Play Button, Shuffles Randomly, Repeats Randomly...

It's all so unreliable. Most of the time I open Spotify and the play button at the bottom left of the screen is grayed out and cannot be pressed to pause/play. The scrubber is also grayed out, so I can't see how far through a song I am, or scrub to a...

  • Newbie
  • It's all so unreliable. Most of the time I open Spotify and the play button at the bottom left of the screen is grayed out and cannot be pressed to pause/play. The scrubber is also grayed out, so I c...
  • jean3601
  • Community Legend
  • 570 Views
  • 2 comments
  • 0 likes
  • Desktop
    Windows
  • Closed
  • 570 Views
  • 2 comments
  • 0 votes

Multiple Advertisements Playing Consecutively

Thread: 1200881 Description: Multiple Advertisements are played Consecutively after each other, Without break, some reporting up to 6 Ads playing right after each other.

  • Community Legend
  • Thread: 1200881   Description: Multiple Advertisements are played Consecutively after each other, Without break, some reporting up to 6 Ads playing right after each other.  ...
  • jean3601
  • Community Legend
  • 565 Views
  • 4 comments
  • 0 likes
  • Advertisements
    Android
    iOS
    Mobile
  • Closed
  • 565 Views
  • 4 comments
  • 0 votes

"Payment failed" message paying with PayPal

Thread: 1168043 Description: Some users are getting an email from PayPal saying the payment to Spotify was confirmed, but they receive a "payment failed" message from us. This can be sorted out by our team, please just head over to our contact form w...

  • Spotify
  • Spotify
  • Thread: 1168043   Description: Some u sers are getting an email from PayPal saying the payment to Spotify was confirmed, but they receive a "payment failed" message from us.   ...
  • Pete
  • Roadie
  • 554 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Closed
  • 554 Views
  • 2 comments
  • 0 votes

Client hangs

More often than not, the client hangs, especially when changing song. Client will hang for quite a while with balloon indicating that it doesn't respond. Fix!

  • Roadie
  • More often than not, the client hangs, especially when changing song.   Client will hang for quite a while with balloon indicating that it doesn't respond.   Fix!
  • Jim
  • Spotify Legend
  • 1351 Views
  • 7 comments
  • 0 likes
  • Mac
  • Closed
  • 1351 Views
  • 7 comments
  • 0 votes