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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • OscarDC
  • Moderator
  • 17488 Views
  • 34 comments
  • 35 likes
  • iOS
    Other
  • Closed
  • 17488 Views
  • 34 comments
  • 35 votes

Can't connect to Chromecast Audio

Device:Apple iPhone Operating System Version:9.3.1 (buikd: 13E238) Spotify Version:Spotify app 5.6.0.1110 Description:Not able to connect the spotify app to Google Chromecast. Problem started two days ago. I get the "connecting" sound it makes when i...

  • Casual Listener
  • Device: Apple iPhone   Operating System Version: 9.3.1 (buikd: 13E238)    Spotify Version: Spotify app 5.6.0.1110   Description: Not able to connect the spotify app to G...
  • Jim
  • Spotify Legend
  • 19939 Views
  • 137 comments
  • 35 likes
  • chromecast audio
    iOS
  • Closed
  • 19939 Views
  • 137 comments
  • 35 votes

[Android] Report Explicit Content giving error "Could not report, please try again."

Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit lyrics, but they aren't tagged as explicit. When I t...

  • Casual Listener
  • Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit l...
  • Xenia
  • Moderator
  • 9715 Views
  • 52 comments
  • 33 likes
  • Android
    explicit content
    reporting
  • Closed
  • 9715 Views
  • 52 comments
  • 33 votes

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If ...
  • DeBiskop
  • Casual Listener
  • 31130 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Closed
  • 31130 Views
  • 13 comments
  • 33 votes

Spotify can't play songs from MULTIPLE artists

I've been using premium for over a year now and I never came across this problem before. For some reason, my Spotify cannot play any songs from multiple artists and groups. This problem is happening on my desktop and my mobile app. Even though the so...

  • Casual Listener
  • I've been using premium for over a year now and I never came across this problem before.  For some reason, my Spotify cannot play any songs from multiple artists and groups.  This problem i...
  • FabianS_Bogota
  • Roadie
  • 2551 Views
  • 19 comments
  • 33 likes
  • Android
    Desktop
    Mobile
  • Closed
  • 2551 Views
  • 19 comments
  • 33 votes

Crash or stop playing when sharing track

I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems device specific.Here's a video Spotify share failWhichever w...

  • Regular
  • I'm on Spotify version 8.4.22.857 armV7 on a Pixel 2016 running Android 8.0.0 (security patch 5 October 2017). I'm not having the issue on my Nexus 7 tablet on the same version. So it seems devi...
  • Melody
  • Community Manager
  • 4259 Views
  • 44 comments
  • 33 likes
  • Android
    pixel
    share
  • Closed
  • 4259 Views
  • 44 comments
  • 33 votes

Spotify Not Importing iTunes Playlists

Device:Desktop App Operating System Version:OS X 10.11.1 Spotify Version:1.0.16.104.g3b776c9e Description: I have my Spotify setup to sync with offline files through my iTunes folder. The songs are listed in my Local Files folder in Spotify.While try...

  • Casual Listener
  • Device: Desktop App   Operating System Version: OS X 10.11.1   Spotify Version: 1.0.16.104.g3b776c9e   Description:  I have my Spotify setup to sync with offline files t...
  • Jack
  • Roadie
  • 21166 Views
  • 157 comments
  • 33 likes
  • Mac
  • Closed
  • 21166 Views
  • 157 comments
  • 33 votes

[BUG][ANDROID]Storage usage reported incorrectly

Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7 Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify does not help. Note that this bug does not occur with any other app...

Screenshot_20160925-020619.png Screenshot_20160925-020724.png Screenshot_20160925-021347.png Screenshot_20160925-021421.png
  • Community Legend
  • Samsung Galaxy S7 Edge Android 6.0.1 Spotify 6.2.0.1028armV7   Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify d...
  • helt123
  • Newbie
  • 9369 Views
  • 32 comments
  • 30 likes
  • android 6.01
    memory
  • Closed
  • 9369 Views
  • 32 comments
  • 30 votes

Suspicious Activity

There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident. I noticed today that I was suddenly following 3 similarly named playlists all created by the user dapjs, I definitely didn't do this willingly...

  • Casual Listener
  • There doesn't seem to be a way to report suspicious activity, but I wanted to surface a potential incident.    I noticed today that I was suddenly following 3 similarly named playlists al...
  • Chris
  • Spotify
  • 20358 Views
  • 45 comments
  • 28 likes
  • Closed
  • 20358 Views
  • 45 comments
  • 28 votes

Search not working on Roku App

Went to listen through my Roku today and "Search" isn't working / is crashing with: "Search errorError searching. (code 16.1)" This is happening on both of my Roku 3's, my Roku Premiere+ and my Roku Stick. Though I could give a darn about the "What's...

  • Casual Listener
  • Went to listen through my Roku today and "Search" isn't working / is crashing with:   "Search error Error searching. (code 16.1)"   This is happening on both of my Roku 3's, my Roku Pr...
  • Melody
  • Community Manager
  • 8757 Views
  • 116 comments
  • 28 likes
  • Hardware Partner
  • Closed
  • 8757 Views
  • 116 comments
  • 28 votes

Cannot create a playlist - android user

I am a Spotify Premium user (family acct). Using my Android phone, I attempted to create a playlist. I've never had a problem before, but now I do. I press the "create playlist" button, I type in the title of the new playlist and then I press "create...

  • Casual Listener
  • I am a Spotify Premium user (family acct). Using my Android phone, I attempted to create a playlist. I've never had a problem before, but now I do. I press the "create playlist" button, I type in the...
  • JuanSebastian
  • Roadie
  • 6834 Views
  • 41 comments
  • 28 likes
  • Android
    android mobile
    can't create a new playlist
    freezes after I press "create" for a new playlist
    Playlist
  • Closed
  • 6834 Views
  • 41 comments
  • 28 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 12587 Views
  • 31 comments
  • 27 likes
  • Closed
  • 12587 Views
  • 31 comments
  • 27 votes

Managing Ad Preferences

I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the past where the ad is sharing a product that I have absol...

  • Casual Listener
  • I listen to spotify free when I'm getting ready to go out or when working on computer. Today, I've heard the same ad several times that uses the B* swear word. There have also been times in the ...
  • caterush
  • Newbie
  • 4877 Views
  • 2 comments
  • 27 likes
  • Web Player
  • Closed
  • 4877 Views
  • 2 comments
  • 27 votes

Periodic update of mercury.db and mercury.db-wal (Warning for SSD users!)

Hello,I noticed an abnormal increase in the MBs written onto the SSD over the past few weeks or probabely monthes (I guess it was 1 TB over one month). With the help of SsdReady and the resource monitor in Windows 10 I could see that Spotify was peri...

etilqs.png
  • Casual Listener
  • Hello, I noticed an abnormal increase in the MBs written onto the SSD over the past few weeks or probabely monthes (I guess it was 1 TB over one month). With the help of SsdReady and the r...
  • Tigerchen
  • Newbie
  • 10581 Views
  • 18 comments
  • 27 likes
  • bug report
  • Closed
  • 10581 Views
  • 18 comments
  • 27 votes

Spotify force closing when offline (Android)

After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread where other users are experiencing the same issue....

  • Gig Goer
  • After the "Daily Mix" feature was released, the Android app has been crashing when I attempt to access the "Your Music" screen without being connected to the internet. I have linked to a forum thread...
  • finolab
  • Newbie
  • 5234 Views
  • 25 comments
  • 26 likes
  • Android
  • Closed
  • 5234 Views
  • 25 comments
  • 26 votes

[Xbox][Other] Fix the Xbox One App

To some people, the xbox app tells them they're offline even though they're not.

  • Visitor
  • To some people, the xbox app tells them they're offline even though they're not.
  • Alfredo
  • Roadie
  • 7510 Views
  • 67 comments
  • 25 likes
  • xbox
  • Closed
  • 7510 Views
  • 67 comments
  • 25 votes

Touchpad scrolling too fast

Device:Windows Operating System Version:Windows 10 Spotify Version:1.0.24.104.g92a22684 Description:I'm using Spotify on my laptop (Lenovo Yoga 14), and using the touchpad to two-finger scroll scrolls through entire pages with practically no input, m...

  • Casual Listener
  • Device: Windows   Operating System Version: Windows 10   Spotify Version: 1.0.24.104.g92a22684   Description: I'm using Spotify on my laptop (Lenovo Yoga 14), and using the t...
  • 12264
  • Newbie
  • 7079 Views
  • 22 comments
  • 25 likes
  • Windows
  • Closed
  • 7079 Views
  • 22 comments
  • 25 votes

Spotify app keeps randomly crashing and reopening (macbook air)

So I've never had this problem before but I always keep spotify open on my computer and today I was playing music and it would stay open for 30 seconds and then quit itself out and reload over and over again. I tried force quitting out of the app and...

  • Casual Listener
  • So I've never had this problem before but I always keep spotify open on my computer and today I was playing music and it would stay open for 30 seconds and then quit itself out and reload over and ov...
  • meahtenoha
  • Spotify
  • 6951 Views
  • 10 comments
  • 23 likes
  • Closed
  • 6951 Views
  • 10 comments
  • 23 votes

Android encrypted SD Card: Offline Music lost on Reboot

Hi, I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was closed. Context:- Samsung Galaxy S7 with Android 7.0, Patchle...

  • Casual Listener
  • Hi,   I open a new bug for an old issue, since the old report (https://community.spotify.com/t5/Ongoing-Issues/Samsung-Galaxy-S7-S7-Edge-w-SD-Card-Offline-Tracks-Desyncing/idi-p/1410552) was c...
  • nug21
  • Casual Listener
  • 5042 Views
  • 30 comments
  • 22 likes
  • Android
    bug
  • Closed
  • 5042 Views
  • 30 comments
  • 22 votes

Shuffle Not Working - Spotify Connect with Sonos

I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers using Spotify Connect the queue changes such that it's o...

  • Regular
  • I have a playlist of over 9,000 songs. If I play the list on my PC (Windows 10, Spotify version 1.0.53.758.gde3fc4b2) the shuffle seems to work correctly. If I set playback to my Sonos speakers ...
  • Tuckerbag
  • Newbie
  • 4210 Views
  • 28 comments
  • 21 likes
  • Shuffle in playlists
    SONOS
    Spotify Conect
  • Closed
  • 4210 Views
  • 28 comments
  • 21 votes