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Ongoing Issues

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"Sorry, the music stopped since your spotify account is being used on another device" - Chromecast

"Sorry, the music stopped since your spotify account is being used on another device" Every time I connect to my chromecast audio I get this verbal error - (at max volume!) - coming through my stereo. I'm not using my spotify account on another devic...

  • Casual Listener
  • "Sorry, the music stopped since your spotify account is being used on another device"   Every time I connect to my chromecast audio I get this verbal error - (at max volume!) - coming through ...
  • JuanCamilo
  • Roadie
  • 1873 Views
  • 14 comments
  • 8 likes
  • Android
    another device
    chromecast audio
    error message
  • Closed
  • 1873 Views
  • 14 comments
  • 8 votes

Random Unknown Devices on spotify connect.

I'm seeing random unknown devices show up on my spotify connect list. This has been a recurring issue. The only way to access my spotify is through my facebook account, and my facebook account has an authenticator attached to it and it is impossible ...

  • Casual Listener
  • I'm seeing random unknown devices show up on my spotify connect list. This has been a recurring issue. The only way to access my spotify is through my facebook account, and my facebook account has an...
  • Aimee_T
  • Roadie
  • 859 Views
  • 6 comments
  • 8 likes
  • Android
    Desktop
    Windows
  • Closed
  • 859 Views
  • 6 comments
  • 8 votes

[iOS] Deleting Search entries makes screen scroll back to top

Plan Premium Device iPhone 12 mini Operating System iOS 14.4 My Question or Issue In Spotify iOS app 1. Press search 2. Scroll down the search history 3. Press X on one of the search entries 4. App scrolls to the top automatically. Found in 8.6.20.11...

  • Casual Listener
  • Plan Premium Device iPhone 12 mini Operating System iOS 14.4   My Question or Issue In Spotify iOS app   1. Press search 2. Scroll down the search history 3. Press X...
  • Alex
  • Moderator
  • 1353 Views
  • 11 comments
  • 7 likes
  • iOS
  • Closed
  • 1353 Views
  • 11 comments
  • 7 votes

Web player dislike button in radio doesn't work

Hello! A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hope you can fix it as soon as possible Thank you, Jose.

  • Spotify Star
  • Spotify Star
  • Hello!   A user noticed that dislike button in radio station doesn't work for web player. It doesn't work for me neither. However, it does work in desktop and android verions of Spotify. I hop...
  • Katerina
  • Spotify Legend
  • 3117 Views
  • 8 comments
  • 7 likes
  • Web Player
  • Closed
  • 3117 Views
  • 8 comments
  • 7 votes

How to remove google home from account

Recently I was at a party and let an old friend connect my Premium to her Google Home, now they won't stop using it, I can't listen to music at the same time they want to and they refuse to disconnect the device themselves. I've tried everything I ca...

  • Casual Listener
  • Recently I was at a party and let an old friend connect my Premium to her Google Home, now they won't stop using it, I can't listen to music at the same time they want to and they refuse to disconnec...
  • William_13
  • Gig Goer
  • 25416 Views
  • 2 comments
  • 7 likes
  • Closed
  • 25416 Views
  • 2 comments
  • 7 votes

Memory leak when adding local files leads to freeze and crash on Windows 10

Hi, I have this issue on three different machines (Lenovo, Dell, Surface Pro 4) all are suited to run Spotify (core i7/i5/m5). It occurs whether I use the Spotify Desktop app or install spotify via Windows store.When I add local files to the library,...

  • Casual Listener
  • Hi,   I have this issue on three different machines (Lenovo, Dell, Surface Pro 4) all are suited to run Spotify (core i7/i5/m5). It occurs whether I use the Spotify Desktop app or install spot...
  • MaríaCamila
  • Roadie
  • 373 Views
  • 2 comments
  • 7 likes
  • Desktop Windows Bug Error
    Windows
    Windows 10
  • Closed
  • 373 Views
  • 2 comments
  • 7 votes

Library / My music max size shrinking slowly

I want to listen my music such way that I add potential music to 'playlist' and remove bad tracks when they play. On spotify, only feasible way to do this is add music to library / my music, and in case of unwanted track, remove it.However, maximum s...

  • Regular
  • I want to listen my music such way that I add potential music to 'playlist' and remove bad tracks when they play. On spotify, only feasible way to do this is add music to library / my music, and in c...
  • Alfredo
  • Roadie
  • 859 Views
  • 9 comments
  • 7 likes
  • Android
    Linux
  • Closed
  • 859 Views
  • 9 comments
  • 7 votes

Spotify won't find Chromecast

My Spotify app on android won't find my Chromecast audio anymore. I've tried resetting the Chromecast, resetting the router and reinstalling Spotify on my phone. I can still connect to Chromecast via SoundCloud or Google play music. So I think this i...

  • Casual Listener
  • My Spotify app on android won't find my Chromecast audio anymore.    I've tried resetting the Chromecast, resetting the router and reinstalling Spotify on my phone.   I can still c...
  • Julian
  • Moderator
  • 665 Views
  • 10 comments
  • 7 likes
  • Android
  • Closed
  • 665 Views
  • 10 comments
  • 7 votes

Everytime spotify web player logs me out and...

Everytime spotify web player logs me out and when i try to log in again it says i am using wrong username or password, i create new one and the next day the same happens.... what the **bleep**?

  • Casual Listener
  • Everytime spotify web player logs me out and when i try to log in again it says i am using wrong username or password, i create new one and the next day the same happens.... what the **bleep**?
  • SergioDavid
  • Roadie
  • 201 Views
  • 4 comments
  • 7 likes
  • Web Player
    Windows
  • Closed
  • 201 Views
  • 4 comments
  • 7 votes

Search Engine broken! Can't find most of the profiles anymore.

I have problems with search engine. Can't find anymore profiles that has previously appeared on search result.Problem seems to related somehow to fact that it seems user profiles are showed as number identifiers instead of real names.Look here I know...

IMG_3502.PNG IMG_3503.PNG
  • Casual Listener
  • I have problems with search engine. Can't find anymore profiles that has previously appeared on search result. Problem seems to related somehow to fact that it seems user profiles are showed as nu...
  • sidney78
  • Newbie
  • 1565 Views
  • 13 comments
  • 7 likes
  • Not showing up
  • Closed
  • 1565 Views
  • 13 comments
  • 7 votes

Chromecast play issues

Seriously when is the Spotify team going to fix this. I read a ton of posts about this. For an app I pay a monthly fee for one would expect it to work. I keep having issues with connection to Chromecast. The app looses connection, goes out of sync. P...

  • Casual Listener
  • Seriously when is the Spotify team going to fix this. I read a ton of posts about this. For an app I pay a monthly fee for one would expect it to work. I keep having issues with connection to Chromec...
  • jthebox
  • Casual Listener
  • 2182 Views
  • 27 comments
  • 7 likes
  • Closed
  • 2182 Views
  • 27 comments
  • 7 votes

Spotify's sound quality on the PS4 is garbage

Has anyone else noticed that the sound quality on the PS4s Spotify app is really bad? It sounds like the high frequency sounds are really distorted and overall it just doesnt sound as good as when you cast Spotify on a Chromecast or just listen regul...

  • Visitor
  • Has anyone else noticed that the sound quality on the PS4s Spotify app is really bad? It sounds like the high frequency sounds are really distorted and overall it just doesnt sound as good as when yo...
  • Mara_F
  • Roadie
  • 1092 Views
  • 5 comments
  • 7 likes
  • Closed
  • 1092 Views
  • 5 comments
  • 7 votes

saved albums list bug

After the new upgrade the saved albums list now includes singles as if they were also albums. This is not wanted, specialy considering the "saved albums only" botton exists to exclude singles from the list. Please fix this.

  • Casual Listener
  • After the new upgrade the saved albums list now includes singles as if they were also albums. This is not wanted, specialy considering the "saved albums only" botton exists to exclude singles from th...
  • MonicaM_Bogota
  • Roadie
  • 688 Views
  • 9 comments
  • 7 likes
  • Windows
  • Closed
  • 688 Views
  • 9 comments
  • 7 votes

Playlist Filter Not Remembering Selection

Hey there!We've had a few recent reports of the below issue:The playlist filter in the "Songs" section of Your Library works asexpected, but the filter inside of playlists isn't working as expected. If you search for something using the filter at the...

  • Community Manager
  • Community Manager
  • Hey there! We've had a few recent reports of the below issue: The playlist filter in the "Songs" section of Your Library works as expected, but the filter inside of playlists isn't working as ...
  • Echyon
  • Newbie
  • 2024 Views
  • 14 comments
  • 7 likes
  • iOS
  • Closed
  • 2024 Views
  • 14 comments
  • 7 votes

Trojan Ad Complaint

Hello - I am a 14yr old girl who is tired off hearing "Little Dicky" talk about the negative outcomes of unprotected **bleep**. My friends and I are devouted listeners to spotify and enjoy using the app frequently but hate it when this add comes on. ...

  • Casual Listener
  •   Hello -   I am a 14yr old girl who is tired off hearing "Little Dicky" talk about the negative outcomes of unprotected **bleep**. My friends and I are devouted listeners to spotify ...
  • Jim
  • Spotify Legend
  • 671 Views
  • 14 comments
  • 7 likes
  • Closed
  • 671 Views
  • 14 comments
  • 7 votes

Spotify not playing selected song

I click on an artist and try to play a specific selected song but everytime i click the play button next to the song, a different song within the same artist plays... a different song everytime I click the play button. Extremely annoying. how do I fi...

  • Casual Listener
  • I click on an artist and try to play a specific selected song but everytime i click the play button next to the song, a different song within the same artist plays... a different song everytime I cli...
  • Melody
  • Community Manager
  • 17278 Views
  • 23 comments
  • 7 likes
  • Closed
  • 17278 Views
  • 23 comments
  • 7 votes

Spotify automatically starts Album Radio?

My Spotify has aquired extremely annoying habit: when album ends, spotify does not stop playback, but instead starts automatically playing (what apparently seems to be) album radio. I have been observing it from play queue; when the last track of the...

  • Regular
  • My Spotify has aquired extremely annoying habit: when album ends, spotify does not stop playback, but instead starts automatically playing (what apparently seems to be) album radio. I have been obser...
  • apbarratt
  • Newbie
  • 2664 Views
  • 7 comments
  • 7 likes
  • Closed
  • 2664 Views
  • 7 comments
  • 7 votes

Cannot access notifications through Spotify Community

For the past few days, when pressing the bell icon above near the message and settings icons, I have been unable to see my notifications here on the Spotify Community. Signing out and back on does nothing. Neither does uninstalling and re-installing ...

Screen Shot 2017-01-19 at 5.19.35 AM.png
  • Roadie
  • For the past few days, when pressing the bell icon above near the message and settings icons, I have been unable to see my notifications here on the Spotify Community. Signing out and back on does no...
  • JulianFletcher
  • Roadie
  • 1838 Views
  • 38 comments
  • 7 likes
  • spotify community notifications error
  • Closed
  • 1838 Views
  • 38 comments
  • 7 votes

Spotify stopped playing through my Google home mini

This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly skipping 3-4 songs then stops on one and plays it,...

  • Regular
  • This afternoon, I tried to play music through my Google home mini. I've tried restarting everything, unblinking and relinking, etc. Also, When I tell GHM to play spotify, my spotify reacts by quickly...
  • Alfredo
  • Roadie
  • 859 Views
  • 11 comments
  • 6 likes
  • Android
  • Closed
  • 859 Views
  • 11 comments
  • 6 votes

Creating playlist within folder crashes app on Android

Looks like my Spotify android app (on Samsung Galaxy S7) was updated overnight. Since then, whenever I try and create a playlist within a pre-exisiting folder, the app crashes.Creating playlists at the top level works fine. Adding tracks to playlists...

  • Casual Listener
  • Looks like my Spotify android app (on Samsung Galaxy S7) was updated overnight. Since then, whenever I try and create a playlist within a pre-exisiting folder, the app crashes. Creating playlists ...
  • Alfredo
  • Roadie
  • 243 Views
  • 4 comments
  • 6 likes
  • Android
  • Closed
  • 243 Views
  • 4 comments
  • 6 votes