Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Album tracks mislabled

One of Spotify's front page playlists (Word > Learn French) has an album that is broken and/or mislabelled. The album "Learn In Your Car: Verbs 101 French" by "Penton Overseas, Inc." has multiple tracks that do not match their label, which also makes...

  • Casual Listener
  •   One of Spotify's front page playlists (Word > Learn French) has an album that is broken and/or mislabelled.   The album "Learn In Your Car: Verbs 101 French" by "Penton Overseas, In...
  • drmykprice
  • Newbie
  • 481 Views
  • 6 comments
  • 0 likes
  • Case Closed
  • 481 Views
  • 6 comments
  • 0 votes

Song only playing female vocal track.

So I added this song to my playlist a while ago, it was working fine when I added it.https://open.spotify.com/track/6l565KOlpOYhdFxLBa4S3oIt's supposed to be a duet with instruments, but on all the devices I've tested on it now only plays the female ...

  • Casual Listener
  • So I added this song to my playlist a while ago, it was working fine when I added it. https://open.spotify.com/track/6l565KOlpOYhdFxLBa4S3o It's supposed to be a duet with instruments, but on all t...
  • jpoz
  • Visitor
  • 932 Views
  • 3 comments
  • 0 likes
  • Case Closed
  • 932 Views
  • 3 comments
  • 0 votes

Spotify is not music everywhere.

I have been using premium for a few years and i moved overseas to Sri Lanka and i have been using it here for months. Now I need to update my payment details to a Sri Lankan credit card but its not letting me. Am I to just never use spotify again?

  • Visitor
  • I have been using premium for a few years and i moved overseas to Sri Lanka and i have been using it here for months. Now I need to update my payment details to a Sri Lankan credit card but its not l...
  • MattSuda
  • Spotify Star
  • 335 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 335 Views
  • 2 comments
  • 0 votes

[Android] Report Explicit Content giving error "Could not report, please try again."

Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit lyrics, but they aren't tagged as explicit. When I t...

  • Casual Listener
  • Since I signed up, I have added several songs that I like, but when I go to that playlist radio (to try to find more "like" songs that I can add to my playlists) almost all of them contain explicit l...
  • Xenia
  • Moderator
  • 10406 Views
  • 52 comments
  • 33 likes
  • Android
    explicit content
    reporting
  • Case Closed
  • 10406 Views
  • 52 comments
  • 33 votes

Old playlists missing from "recover playlists" section. Help?

PlanPremiumCountryFinlandDeviceiPhone 7, PC Operating System(iOS 13, Windows 10) My Question or IssueRecently I wanted to retrieve some old playlists to find old songs for a playlist I'm building. I went to recover playlists and only had maybe 10 eve...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone 7, PC  Operating System (iOS 13, Windows 10)   My Question or Issue Recently I wanted to retrieve some old playlists to find old songs f...
  • Xenia
  • Moderator
  • 29968 Views
  • 64 comments
  • 245 likes
  • Case Closed
  • 29968 Views
  • 64 comments
  • 245 votes

Spotify Connect - Radio station not loading new songs

When I use Spotify Connect to connect to my Yamaha Receiver, radio stations do not load more songs when the current playlist runs out. This is true for any playlist with the similar songs feature turned on. When the playlist ends, the music stops pla...

SpotifySnap.PNG IMG_20170515_171044.jpg
  • Casual Listener
  • When I use Spotify Connect to connect to my Yamaha Receiver, radio stations do not load more songs when the current playlist runs out. This is true for any playlist with the similar songs feature tur...
  • 5ncnni_q8-m8e
  • Newbie
  • 2164 Views
  • 8 comments
  • 6 likes
  • Android
    Desktop
    Yamaha
  • Case Closed
  • 2164 Views
  • 8 comments
  • 6 votes

Storage switched back to internal at every reboot [Samsung Galaxy S7/S8, encrypted SD]

Samsung Galaxy S7, Android 7, patch level 12.2017 (stock)Spotify version 8.4.35.152 armV764GB Kingston MicroSD UHS-3SD card encrypted, using stock encryptionHey!As reported several times and always closed without solution:https://community.spotify.co...

  • Casual Listener
  • Samsung Galaxy S7, Android 7, patch level 12.2017 (stock) Spotify version 8.4.35.152 armV7 64GB Kingston MicroSD UHS-3 SD card encrypted, using stock encryption Hey! As reported several time...
  • Xenia
  • Moderator
  • 19736 Views
  • 51 comments
  • 67 likes
  • Android
  • Case Closed
  • 19736 Views
  • 51 comments
  • 67 votes

Spotify Connect on Marantz NA6005

Hi I have said device perfectly configured, it is on the same wi-fi, internet radio works flawlessly, DLNA servers too, Spotify on the PC and mobile devices (Android) "sees" it as available to be connected with. But as soon as I choose to "Spotify co...

  • Casual Listener
  • Hi   I have said device perfectly configured, it is on the same wi-fi, internet radio works flawlessly, DLNA servers too, Spotify on the PC and mobile devices (Android) "sees" it as available ...
  • Scottrocles
  • Newbie
  • 3039 Views
  • 11 comments
  • 0 likes
  • Case Closed
  • 3039 Views
  • 11 comments
  • 0 votes

Please stop grouping female artists in radio regardless of genre/style

Radio stations originating from female-fronted artists have 90% female artists featured. While I love my female-fronted bands, it's rather limiting/pigeon-holing to have a Sleater-Kinney radio only have female bands, even in unrelated genres. Another...

  • Casual Listener
  • Radio stations originating from female-fronted artists have 90% female artists featured.  While I love my female-fronted bands, it's rather limiting/pigeon-holing to have a Sleater-Kinney radio ...
  • edeas88
  • Visitor
  • 652 Views
  • 3 comments
  • 2 likes
  • Radio
  • Case Closed
  • 652 Views
  • 3 comments
  • 2 votes

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

  • Casual Listener
  • Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
  • neongraffiti
  • Regular
  • 40305 Views
  • 245 comments
  • 450 likes
  • Android
    Desktop
    iOS
  • Case Closed
  • 40305 Views
  • 245 comments
  • 450 votes

Separate Artist with Same Name (featured artist)

Hey!I've noticed with an artist with the same name song is posted on spotify, spotify randomly chooses which artist page to post on. How can spotify correct that mistake on one of my singles? Here's the problem.my song "I Love You More" is featuring ...

  • Casual Listener
  • Hey! I've noticed with an artist with the same name song is posted on spotify, spotify randomly chooses which artist page to post on.   How can spotify correct that mistake on one of my singl...
  • sdmello648
  • Visitor
  • 452 Views
  • 4 comments
  • 0 likes
  • Featuring artists
    Metadata correction
  • Case Closed
  • 452 Views
  • 4 comments
  • 0 votes

Playlists: Creator is shown by username (10 digits) rather than the display name

Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my display name or my playlists when searching for them directl...

  • Casual Listener
  • Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my d...
  • Rymdkakor
  • Music Fan
  • 789 Views
  • 4 comments
  • 1 likes
  • Case Closed
  • 789 Views
  • 4 comments
  • 1 votes

Spotify App Skipping Samsung TV Smart Hub Model [TV] UN75JU7100

I just bought the 2016 Samsung TV with the Smart Hub Model # [TV] UN75JU7100, I am so disappointed that the Spotify App is skipping on every song most of the time and it’s like nails on a chalkboard. I uninstalled the App 5 times and cleared all cach...

  • Casual Listener
  • I just bought the 2016 Samsung TV with the Smart Hub Model # [TV] UN75JU7100, I am so disappointed that the Spotify App is skipping on every song most of the time and it’s like nails on a chalkboard....
  • Coniglio
  • Visitor
  • 1298 Views
  • 4 comments
  • 0 likes
  • Samsung tv
  • Case Closed
  • 1298 Views
  • 4 comments
  • 0 votes

Spotify Connect with Bose Soundtouch

Since Friday April 7th, I've had issues remote controling my Bose speaker with Spotify mobile and desktop apps. I am a premium member, I see the speaker in the device list within the apps, select it, and it is stuck on "Connecting". Sometimes, I can ...

  • Regular
  • Since Friday April 7th, I've had issues remote controling my Bose speaker with Spotify mobile and desktop apps.   I am a premium member, I see the speaker in the device list within the apps, s...
  • lupoitaliano
  • Newbie
  • 5781 Views
  • 15 comments
  • 3 likes
  • Bose
    Connect
    soundtouch
    Spotify
    wifi
  • Case Closed
  • 5781 Views
  • 15 comments
  • 3 votes

Blank and clear window screen after windows update

Hey Y'all,I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I ...

  • Regular
  • Hey Y'all, I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the ba...
  • chrislineau
  • Visitor
  • 10206 Views
  • 40 comments
  • 51 likes
  • Case Closed
  • 10206 Views
  • 40 comments
  • 51 votes

MAC - WiFi disconnect

Hi, I have a Macbook and everytime I lunch Spotify, I am losing my internet connection after a few seconds. The laptop seems still connected to the Wifi, however the internet connection is down.It goes back to normal when I close Spotify... meaning t...

  • Casual Listener
  • Hi,   I have a Macbook and everytime I lunch Spotify, I am losing my internet connection after a few seconds. The laptop seems still connected to the Wifi, however the internet connection is d...
  • TAHH
  • Visitor
  • 924 Views
  • 7 comments
  • 1 likes
  • Case Closed
  • 924 Views
  • 7 comments
  • 1 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 51413 Views
  • 204 comments
  • 564 likes
  • Android
  • Case Closed
  • 51413 Views
  • 204 comments
  • 564 votes

Repeat button blinks when toggled off

Clicking on the "Disable 1 track loop" button makes the green circle blink twice. Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disabling the shuffle option. The general scheme is that the dot just...

  • Casual Listener
  • Clicking on the "Disable 1 track loop" button makes the green circle blink twice.   Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disab...
  • Guido
  • Spotify Legend
  • 1344 Views
  • 6 comments
  • 0 likes
  • Desktop
  • Case Closed
  • 1344 Views
  • 6 comments
  • 0 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • rkw0k
  • Casual Listener
  • 13679 Views
  • 31 comments
  • 27 likes
  • Case Closed
  • 13679 Views
  • 31 comments
  • 27 votes

Android Auto Playlist Queue

At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked. Google Music allows you to see all of your playlist when you are parked. You can see all of your playlists when parked, surely you should...

  • Music Fan
  • At the moment you can only see approx 30 songs (when scrolling) from a given playlist, even when you are parked.  Google Music allows you to see all of your playlist when you are parked.  ...
  • sasmedia
  • Regular
  • 3809 Views
  • 16 comments
  • 12 likes
  • Android
    android auto
  • Case Closed
  • 3809 Views
  • 16 comments
  • 12 votes