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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can someone fix 'This Is My Time?' by Raven-Symone?

Hi, I'm not sure if I'm posting in the right section, but Raven's album, 'This Is My Time'has been making weird noises for select songs for a long time now. Can anyone please fix this?

  • Casual Listener
  • Hi, I'm not sure if I'm posting in the right section, but Raven's album, 'This Is My Time'has been making weird noises for select songs for a long time now. Can anyone please fix this?
  • 1428 Views
  • 12 comments
  • 0 likes
  • Android
  • Closed
  • 1428 Views
  • 12 comments
  • 0 votes

No internet connection on mobile data

Device: HTC One M9 AT&T Operating System Version: Android 5.1 2.6.502.18 Spotify Version: 4.4.0.1008 Description:Spotify won't connect on mobile data.It does connect well with Wi-FiI still have a LOT of data left in my plan for high-speed internet (s...

  • Casual Listener
  • Device: HTC One M9 AT&T   Operating System Version: Android 5.1    2.6.502.18   Spotify Version: 4.4.0.1008   Description: Spotify won't connect on mobile data. I...
  • 6003 Views
  • 7 comments
  • 4 likes
  • Android
    Mobile
  • Closed
  • 6003 Views
  • 7 comments
  • 4 votes

Fix Podcast Download Problems

Podcasts are downloaded successfully, but not played and available in Offline mode. Alert "Download nicht verfügbar" See a lot of Spotify Premium users having and describing this problem:https://community.spotify.com/t5/Android/Podcast-don-t-stay-off...

  • Casual Listener
  • Podcasts are downloaded successfully, but not played and available in Offline mode. Alert "Download nicht verfügbar"   See a lot of Spotify Premium users having and describing this problem: h...
  • 1493 Views
  • 5 comments
  • 5 likes
  • Download
    error message
    offline
    podcast
  • Closed
  • 1493 Views
  • 5 comments
  • 5 votes

Please stop grouping female artists in radio regardless of genre/style

Radio stations originating from female-fronted artists have 90% female artists featured. While I love my female-fronted bands, it's rather limiting/pigeon-holing to have a Sleater-Kinney radio only have female bands, even in unrelated genres. Another...

  • Casual Listener
  • Radio stations originating from female-fronted artists have 90% female artists featured.  While I love my female-fronted bands, it's rather limiting/pigeon-holing to have a Sleater-Kinney radio ...
  • 528 Views
  • 3 comments
  • 2 likes
  • Radio
  • Closed
  • 528 Views
  • 3 comments
  • 2 votes

Separate Artist with Same Name (featured artist)

Hey!I've noticed with an artist with the same name song is posted on spotify, spotify randomly chooses which artist page to post on. How can spotify correct that mistake on one of my singles? Here's the problem.my song "I Love You More" is featuring ...

  • Casual Listener
  • Hey! I've noticed with an artist with the same name song is posted on spotify, spotify randomly chooses which artist page to post on.   How can spotify correct that mistake on one of my singl...
  • 412 Views
  • 4 comments
  • 0 likes
  • Featuring artists
    Metadata correction
  • Closed
  • 412 Views
  • 4 comments
  • 0 votes

Playlists: Creator is shown by username (10 digits) rather than the display name

Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my display name or my playlists when searching for them directl...

  • Casual Listener
  • Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my d...
  • 723 Views
  • 4 comments
  • 1 likes
  • Closed
  • 723 Views
  • 4 comments
  • 1 votes

MAC - WiFi disconnect

Hi, I have a Macbook and everytime I lunch Spotify, I am losing my internet connection after a few seconds. The laptop seems still connected to the Wifi, however the internet connection is down.It goes back to normal when I close Spotify... meaning t...

  • Casual Listener
  • Hi,   I have a Macbook and everytime I lunch Spotify, I am losing my internet connection after a few seconds. The laptop seems still connected to the Wifi, however the internet connection is d...
  • 848 Views
  • 7 comments
  • 1 likes
  • Closed
  • 848 Views
  • 7 comments
  • 1 votes

Trouble Bluetooth audio streaming in Audi A6 - Dension GW

I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s-bt All systems has the latest firmware.I'm using Youtub...

  • Music Fan
  • I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s...
  • 5756 Views
  • 50 comments
  • 2 likes
  • Android
    Bluetooth problems
    Hardware Partner
  • Closed
  • 5756 Views
  • 50 comments
  • 2 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • 48957 Views
  • 204 comments
  • 561 likes
  • Android
  • Closed
  • 48957 Views
  • 204 comments
  • 561 votes

[ERROR] Can't play current track

Thread #1 #2 #3 Device: Windows / OSX Operating System Version: Windows 7 Spotify Version: 1.0.15.133 and more Description: Music will stop playing with the "Can't play the current track" error message. If you dismiss the message, music will not resu...

  • Community Legend
  • Thread #1 #2 #3 Device: Windows / OSX   Operating System Version: Windows 7   Spotify Version: 1.0.15.133 and more   Description:  Music will stop p...
  • 45582 Views
  • 278 comments
  • 16 likes
  • Desktop
    Mac
    Windows
  • Closed
  • 45582 Views
  • 278 comments
  • 16 votes

Spotify takes over bluetoth

I listen to audio books every day in the car on my way to and home from the work and the book-app (Storytel) on my phone connects through bluetoth to the car. The problem that started just recently is that the Spotify-app on my phone allways starts w...

  • Casual Listener
  • I listen to audio books every day in the car on my way to and home from the work and the book-app (Storytel) on my phone connects through bluetoth to the car. The problem that started just recently i...
  • 842 Views
  • 10 comments
  • 0 likes
  • Closed
  • 842 Views
  • 10 comments
  • 0 votes

Repeat button blinks when toggled off

Clicking on the "Disable 1 track loop" button makes the green circle blink twice. Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disabling the shuffle option. The general scheme is that the dot just...

  • Casual Listener
  • Clicking on the "Disable 1 track loop" button makes the green circle blink twice.   Why is it a bug: - Disabling the same option on a web player doesn't make double blinking. neither disab...
  • 1254 Views
  • 6 comments
  • 0 likes
  • Desktop
  • Closed
  • 1254 Views
  • 6 comments
  • 0 votes

Pixel 3 USB-C headphones skip function not working

PlanPremiumCountryUS DevicePixel 3Operating SystemAndroid 9 My Question or IssueDouble-clicking the pause/play button on the headphones to skip a song does not work. All other functions pause, play, volume work. I'm using the USB-C headphones that ca...

  • Casual Listener
  • Plan Premium Country US  Device Pixel 3 Operating System Android 9   My Question or Issue Double-clicking the pause/play button on the headphones to skip a song does not work. All...
  • 12615 Views
  • 31 comments
  • 27 likes
  • Closed
  • 12615 Views
  • 31 comments
  • 27 votes

Embed URL (Spotify Music Player) for Facebook not working.

Hey guys, I have a problem when trying to share my post on facebook via my fan page (https://open.spotify.com/track/6LRZszsf07hatxdWzg7dKf). I've manage to post the original post on my facebook fan page and it turned out like this: See the thing is t...

Screen Shot 2017-04-01 at 6.35.57 pm.png Screen Shot 2017-04-01 at 6.34.18 pm.png
  • Casual Listener
  • Hey guys,    I have a problem when trying to share my post on facebook via my fan page (https://open.spotify.com/track/6LRZszsf07hatxdWzg7dKf). I've manage to post the original post on my...
  • 1776 Views
  • 4 comments
  • 0 likes
  • Web Player
  • Closed
  • 1776 Views
  • 4 comments
  • 0 votes

Discover Error

Discover won't load I get a "Error, Failed to Load"

  • Visitor
  • Discover won't load I get a "Error, Failed to Load"
  • 7640 Views
  • 17 comments
  • 10 likes
  • Desktop
  • Closed
  • 7640 Views
  • 17 comments
  • 10 votes

Macbook crashes when I launch Spotify desktop

Device: Macbook Pro Retina Late 2013 Operating System Version: OS X 10.11.3 Spotify Version: Latest. Can't start it to check. Description: My whole MacBook crashes when I start the Spotify desktop app. I have uninstalled and reinstalled. After reinst...

  • Casual Listener
  • Device: Macbook Pro Retina Late 2013   Operating System Version: OS X 10.11.3   Spotify Version: Latest. Can't start it to check.   Description: My whole MacBook crashes when I s...
  • 4904 Views
  • 23 comments
  • 1 likes
  • Desktop
    Mac
  • Closed
  • 4904 Views
  • 23 comments
  • 1 votes

[Chromecast] Visual information not being sent to monitor

Device: Nexus 5 Operating System Version: Android 6.1 Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065 Description: Spotify for Chromecast for all the time I owned Chromecast, shown a fancy list of previous, current and next track. ...

  • Community Legend
  • Device: Nexus 5   Operating System Version: Android 6.1   Spotify Version: 5.1.0.849 Chromecast Firmware Version: 1.18.55065   Description: Spotify for Chromecast ...
  • 2876 Views
  • 17 comments
  • 3 likes
  • Android
    chromecast
  • Closed
  • 2876 Views
  • 17 comments
  • 3 votes

Spotify Artist shows 0 streams after passing 1000 streams

Dear community, Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed the 1000 streams, Spotify Artist only shows that we have 0 stream a...

3F3D734C-4D01-48B6-8DFF-CF14377C5C35.png
  • Regular
  •   Dear community,   Our band ‘Sorry John’ recently released the single ‘Living on My Own’. Everything went fine and the 1000+ streams were coming closer. However, as soon as we surpassed...
  • 11678 Views
  • 2 comments
  • 0 likes
  • Artist
  • Closed
  • 11678 Views
  • 2 comments
  • 0 votes

Song File stuck in local files

Device: windows Operating System Version: Windows 10 Spotify Version: 1.0.24.104.g92a22684 Description: I have a song stuck in my local files and cannot delete it or remove in any way. I also cannot find it on my computer since I deleted the entire a...

  • Casual Listener
  • Device: windows   Operating System Version: Windows 10   Spotify Version: 1.0.24.104.g92a22684   Description: I have a song stuck in my local files and cannot delete it or r...
  • 1035 Views
  • 3 comments
  • 2 likes
  • Desktop
  • Closed
  • 1035 Views
  • 3 comments
  • 2 votes

Spotify Shuffle

One thing I love about spotify is being able to go to an Artist that I may have only heard a little bit of and being able to discover their entire discrography. A great way to do this is to just shuffle the artist. What I don't understand and my bigg...

  • Casual Listener
  • One thing I love about spotify is being able to go to an Artist that I may have only heard a little bit of and being able to discover their entire discrography. A great way to do this is to just shuf...
  • 1115 Views
  • 3 comments
  • 0 likes
  • shuffle
  • Closed
  • 1115 Views
  • 3 comments
  • 0 votes