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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Can someone fix 'This Is My Time?' by Raven-Symone?

Hi, I'm not sure if I'm posting in the right section, but Raven's album, 'This Is My Time'has been making weird noises for select songs for a long time now. Can anyone please fix this?

  • Casual Listener
  • Hi, I'm not sure if I'm posting in the right section, but Raven's album, 'This Is My Time'has been making weird noises for select songs for a long time now. Can anyone please fix this?
  • Dovahcaine
  • Casual Listener
  • 1427 Views
  • 12 comments
  • 0 likes
  • Android
  • Closed
  • 1427 Views
  • 12 comments
  • 0 votes

Spotify Connect - Radio station not loading new songs

When I use Spotify Connect to connect to my Yamaha Receiver, radio stations do not load more songs when the current playlist runs out. This is true for any playlist with the similar songs feature turned on. When the playlist ends, the music stops pla...

SpotifySnap.PNG IMG_20170515_171044.jpg
  • Casual Listener
  • When I use Spotify Connect to connect to my Yamaha Receiver, radio stations do not load more songs when the current playlist runs out. This is true for any playlist with the similar songs feature tur...
  • 5ncnni_q8-m8e
  • Newbie
  • 1969 Views
  • 8 comments
  • 6 likes
  • Android
    Desktop
    Hardware Partner
    Yamaha
  • Closed
  • 1969 Views
  • 8 comments
  • 6 votes

No internet connection on mobile data

Device: HTC One M9 AT&T Operating System Version: Android 5.1 2.6.502.18 Spotify Version: 4.4.0.1008 Description:Spotify won't connect on mobile data.It does connect well with Wi-FiI still have a LOT of data left in my plan for high-speed internet (s...

  • Casual Listener
  • Device: HTC One M9 AT&T   Operating System Version: Android 5.1    2.6.502.18   Spotify Version: 4.4.0.1008   Description: Spotify won't connect on mobile data. I...
  • shriaviator
  • Newbie
  • 6001 Views
  • 7 comments
  • 4 likes
  • Android
    Mobile
  • Closed
  • 6001 Views
  • 7 comments
  • 4 votes

Storage switched back to internal at every reboot [Samsung Galaxy S7/S8, encrypted SD]

Samsung Galaxy S7, Android 7, patch level 12.2017 (stock)Spotify version 8.4.35.152 armV764GB Kingston MicroSD UHS-3SD card encrypted, using stock encryptionHey!As reported several times and always closed without solution:https://community.spotify.co...

  • Casual Listener
  • Samsung Galaxy S7, Android 7, patch level 12.2017 (stock) Spotify version 8.4.35.152 armV7 64GB Kingston MicroSD UHS-3 SD card encrypted, using stock encryption Hey! As reported several time...
  • Xenia
  • Moderator
  • 18573 Views
  • 51 comments
  • 67 likes
  • Android
  • Closed
  • 18573 Views
  • 51 comments
  • 67 votes

Fix Podcast Download Problems

Podcasts are downloaded successfully, but not played and available in Offline mode. Alert "Download nicht verfügbar" See a lot of Spotify Premium users having and describing this problem:https://community.spotify.com/t5/Android/Podcast-don-t-stay-off...

  • Casual Listener
  • Podcasts are downloaded successfully, but not played and available in Offline mode. Alert "Download nicht verfügbar"   See a lot of Spotify Premium users having and describing this problem: h...
  • MrFranks
  • Gig Goer
  • 1493 Views
  • 5 comments
  • 5 likes
  • Download
    error message
    offline
    podcast
  • Closed
  • 1493 Views
  • 5 comments
  • 5 votes

Spotify Connect on Marantz NA6005

Hi I have said device perfectly configured, it is on the same wi-fi, internet radio works flawlessly, DLNA servers too, Spotify on the PC and mobile devices (Android) "sees" it as available to be connected with. But as soon as I choose to "Spotify co...

  • Casual Listener
  • Hi   I have said device perfectly configured, it is on the same wi-fi, internet radio works flawlessly, DLNA servers too, Spotify on the PC and mobile devices (Android) "sees" it as available ...
  • Scottrocles
  • Newbie
  • 2736 Views
  • 11 comments
  • 0 likes
  • spotify connect
  • Closed
  • 2736 Views
  • 11 comments
  • 0 votes

Please stop grouping female artists in radio regardless of genre/style

Radio stations originating from female-fronted artists have 90% female artists featured. While I love my female-fronted bands, it's rather limiting/pigeon-holing to have a Sleater-Kinney radio only have female bands, even in unrelated genres. Another...

  • Casual Listener
  • Radio stations originating from female-fronted artists have 90% female artists featured.  While I love my female-fronted bands, it's rather limiting/pigeon-holing to have a Sleater-Kinney radio ...
  • edeas88
  • Visitor
  • 524 Views
  • 3 comments
  • 2 likes
  • Radio
  • Closed
  • 524 Views
  • 3 comments
  • 2 votes

[WP8.x] App Always Resets to Browse on Pause and Resume

Thread: 899761 Description: The Windows Phone application always starts on Browse after a pause and resume event, even though it appears to remember past position in the app. To reproduce: Start a song playing, get the "now-playing" full screen; Tap ...

  • Community Legend
  • Thread: 899761 Description: The Windows Phone application always starts on Browse after a pause and resume event, even though it appears to remember past position in the app.    ...
  • JosePlayzCool
  • Visitor
  • 2534 Views
  • 12 comments
  • 0 likes
  • Windows Phone
  • Closed
  • 2534 Views
  • 12 comments
  • 0 votes

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

  • Casual Listener
  • Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
  • neongraffiti
  • Regular
  • 37170 Views
  • 245 comments
  • 445 likes
  • Android
    Desktop
    iOS
  • Closed
  • 37170 Views
  • 245 comments
  • 445 votes

Separate Artist with Same Name (featured artist)

Hey!I've noticed with an artist with the same name song is posted on spotify, spotify randomly chooses which artist page to post on. How can spotify correct that mistake on one of my singles? Here's the problem.my song "I Love You More" is featuring ...

  • Casual Listener
  • Hey! I've noticed with an artist with the same name song is posted on spotify, spotify randomly chooses which artist page to post on.   How can spotify correct that mistake on one of my singl...
  • sdmello648
  • Visitor
  • 410 Views
  • 4 comments
  • 0 likes
  • Featuring artists
    Metadata correction
  • Closed
  • 410 Views
  • 4 comments
  • 0 votes

Playlists: Creator is shown by username (10 digits) rather than the display name

Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my display name or my playlists when searching for them directl...

  • Casual Listener
  • Whenever I create public playlists, people see my 10 digit Username (1155550360) rather than my display name Maximilian Loose as the Creator. Additionally many people can't find me under my disp...
  • Rymdkakor
  • Music Fan
  • 721 Views
  • 4 comments
  • 1 likes
  • Closed
  • 721 Views
  • 4 comments
  • 1 votes

Spotify App Skipping Samsung TV Smart Hub Model [TV] UN75JU7100

I just bought the 2016 Samsung TV with the Smart Hub Model # [TV] UN75JU7100, I am so disappointed that the Spotify App is skipping on every song most of the time and it’s like nails on a chalkboard. I uninstalled the App 5 times and cleared all cach...

  • Casual Listener
  • I just bought the 2016 Samsung TV with the Smart Hub Model # [TV] UN75JU7100, I am so disappointed that the Spotify App is skipping on every song most of the time and it’s like nails on a chalkboard....
  • Coniglio
  • Visitor
  • 1186 Views
  • 4 comments
  • 0 likes
  • Samsung tv
    Spotify App
  • Closed
  • 1186 Views
  • 4 comments
  • 0 votes

Spotify Connect with Bose Soundtouch

Since Friday April 7th, I've had issues remote controling my Bose speaker with Spotify mobile and desktop apps. I am a premium member, I see the speaker in the device list within the apps, select it, and it is stuck on "Connecting". Sometimes, I can ...

  • Regular
  • Since Friday April 7th, I've had issues remote controling my Bose speaker with Spotify mobile and desktop apps.   I am a premium member, I see the speaker in the device list within the apps, s...
  • lupoitaliano
  • Newbie
  • 5380 Views
  • 15 comments
  • 3 likes
  • Bose
    Connect
    soundtouch
    Spotify
    wifi
  • Closed
  • 5380 Views
  • 15 comments
  • 3 votes

BMW Connected Drive - Driving Saftey Dismiss Messgae

Ok so I have Spotify premium version 6.8.0.3786 and a UK BMW 435d Msport.Spotify has worked amazingly well for about a month but recently I have come across and annoying and potentially dangerous problem.In the UK we have unfortunately had a spate of...

  • Casual Listener
  • Ok so I have Spotify premium version 6.8.0.3786 and a UK BMW 435d Msport. Spotify has worked amazingly well for about a month but recently I have come across and annoying and potentially dangerous...
  • Hal900000000000
  • Visitor
  • 596 Views
  • 4 comments
  • 1 likes
  • Closed
  • 596 Views
  • 4 comments
  • 1 votes

when you click an artist spotify closes

basically when you click onthe artist while they are playing it crashes by its self

  • Casual Listener
  • basically when you click onthe artist while they are playing it crashes by its self
  • Pisklak89
  • Visitor
  • 612 Views
  • 6 comments
  • 1 likes
  • Crash
  • Closed
  • 612 Views
  • 6 comments
  • 1 votes

couldn't find spotify application on my LG TV in Indonesia

Device: LG TV 43UF640T Operating System Version: WebOS 2.0 Description:i couldn't find spotify application on my tv, my region is Indonesia

  • Casual Listener
  • Device:  LG TV 43UF640T   Operating System Version:  WebOS 2.0   Description: i couldn't find spotify application on my tv, my region is Indonesia
  • DannyJ1986
  • Newbie
  • 3919 Views
  • 10 comments
  • 1 likes
  • LG TV (WebOS)
  • Closed
  • 3919 Views
  • 10 comments
  • 1 votes

Black Crown Initiate "Selves We Cannot Forgive" album problem

The album currently has 2 tracks that go silent before the song concludes, including: 1. For Red Cliud (silent at 4:13; track is 6:48 in length)3. Again (silent at 4:43; track is 5:39 in length) Please fix the tracks so that the entire songs can be l...

  • Casual Listener
  • The album currently has 2 tracks that go silent before the song concludes, including:   1.  For Red Cliud (silent at 4:13; track is 6:48 in length) 3.  Again (silent at 4:43; track ...
  • whfbee
  • Visitor
  • 2988 Views
  • 6 comments
  • 6 likes
  • Android
    Desktop
  • Closed
  • 2988 Views
  • 6 comments
  • 6 votes

Blank and clear window screen after windows update

Hey Y'all,I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I ...

  • Regular
  • Hey Y'all, I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the ba...
  • chrislineau
  • Visitor
  • 9556 Views
  • 40 comments
  • 51 likes
  • Closed
  • 9556 Views
  • 40 comments
  • 51 votes

MAC - WiFi disconnect

Hi, I have a Macbook and everytime I lunch Spotify, I am losing my internet connection after a few seconds. The laptop seems still connected to the Wifi, however the internet connection is down.It goes back to normal when I close Spotify... meaning t...

  • Casual Listener
  • Hi,   I have a Macbook and everytime I lunch Spotify, I am losing my internet connection after a few seconds. The laptop seems still connected to the Wifi, however the internet connection is d...
  • TAHH
  • Visitor
  • 846 Views
  • 7 comments
  • 1 likes
  • Closed
  • 846 Views
  • 7 comments
  • 1 votes

Trouble Bluetooth audio streaming in Audi A6 - Dension GW

I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s-bt All systems has the latest firmware.I'm using Youtub...

  • Music Fan
  • I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s...
  • alovaas
  • Music Fan
  • 5748 Views
  • 50 comments
  • 2 likes
  • Android
    Bluetooth problems
    Hardware Partner
  • Closed
  • 5748 Views
  • 50 comments
  • 2 votes