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Ongoing Issues

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Forum Posts

BUG: App doesn't remember Shuffle setting on launch

I set the shuffle setting to "ON" then quit Spotify. However it randomly forgets on launch that Shuffle was set to "ON" and now it is "OFF". Why can't the app store the Shuffle variable in the plist and load that variable on launch? Seems like a bug ...

  • Regular
  • I set the shuffle setting to "ON" then quit Spotify. However it randomly forgets on launch that Shuffle was set to "ON" and now it is "OFF".   Why can't the app store the Shuffle variable in t...
  • SirScrambly
  • Regular
  • 611 Views
  • 3 comments
  • 0 likes
  • Desktop
    Mac
  • Case Closed
  • 611 Views
  • 3 comments
  • 0 votes

Track not playing right

Trying to listen to In My Hood - 50 Cent but the song doesn't play right, plays fine on the phone app but not on web or PC.

  • Casual Listener
  •  Trying to listen to In My Hood - 50 Cent but the song doesn't play right, plays fine on the phone app but not on web or PC.
  • Alfredo
  • Roadie
  • 414 Views
  • 4 comments
  • 0 likes
  • Case Closed
  • 414 Views
  • 4 comments
  • 0 votes

music not working

I am having trouble with my music.. All my songs seem to skip somewhere inthe song. it started with just a few songs and now all of them do it. What can be done to fix that

  • Casual Listener
  • I am having trouble with my music.. All my songs seem to skip somewhere inthe song. it started with just a few songs and now all of them do it. What can be done to fix that
  • Alfredo
  • Roadie
  • 167 Views
  • 2 comments
  • 0 likes
  • music not working
    Songs skipping
  • Case Closed
  • 167 Views
  • 2 comments
  • 0 votes

No updated Discover Weekly Music

Hi Support,My Discover Weekly did not update for 2 weeks from now. Not sure what could be the issue here.Could you please advise?Many thanks,Chris

  • Casual Listener
  • Hi Support, My Discover Weekly did not update for 2 weeks from now. Not sure what could be the issue here. Could you please advise? Many thanks, Chris  
  • Alfredo
  • Roadie
  • 145 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 145 Views
  • 2 comments
  • 0 votes

Game Of Thrones Season 6 Soundtrack is bugged

Whenever I navigate to the soundtrack album for GoT season 6, the search bar in the spotify app stops working. I am also unable to play any songs from this album. The songs highlight when I click on them, but there is no play button on the songs for ...

  • Casual Listener
  • Whenever I navigate to the soundtrack album for GoT season 6, the search bar in the spotify app stops working. I am also unable to play any songs from this album. The songs highlight when I click on ...
  • Alfredo
  • Roadie
  • 160 Views
  • 2 comments
  • 0 likes
  • Desktop
    Windows
  • Case Closed
  • 160 Views
  • 2 comments
  • 0 votes

Gott mitt uns

Hello community,My question is that where can i get help if the Sabaton Gott mit uns swedish version is the english version?

  • Casual Listener
  • Hello community, My question is that where can i get help if the Sabaton Gott mit uns swedish version is the english version?
  • Alfredo
  • Roadie
  • 208 Views
  • 2 comments
  • 0 likes
  • english
    Gott mit uns
    problem
    Sabaton
    swedish
    version
  • Case Closed
  • 208 Views
  • 2 comments
  • 0 votes

Disappearing albums

Was wondering if anyone would be able to help me. For some reason in the last 36 hours my spotify account has started to make albums "disappear" for want of a better term.When I click on an album (regardless of whether I play any songs from it) when ...

  • Casual Listener
  • Was wondering if anyone would be able to help me. For some reason in the last 36 hours my spotify account has started to make albums "disappear" for want of a better term. When I click on an album (...
  • Alfredo
  • Roadie
  • 182 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 182 Views
  • 2 comments
  • 0 votes

Spotify Connect Broken

Won't play through any device. It shows it playing, but no sound comes out.Reinstalled, restarted everything. No dice.Android app + web app.

  • Casual Listener
  • Won't play through any device. It shows it playing, but no sound comes out. Reinstalled, restarted everything. No dice. Android app + web app. 😞
  • Alfredo
  • Roadie
  • 186 Views
  • 2 comments
  • 0 likes
  • Connect
  • Case Closed
  • 186 Views
  • 2 comments
  • 0 votes

Bug report Car infotainment

Since a few updates ago my infotainment system in my car, a WV Tiguan 2015 mod. is constantly showing the previous song info in the car display. It starts with the correct song info, but when the next song starts, it still shows the previous song inf...

  • Regular
  • Since a few updates ago my infotainment system in my car, a WV Tiguan 2015 mod. is constantly showing the previous song info in the car display. It starts with the correct song info, but when the nex...
  • Alfredo
  • Roadie
  • 394 Views
  • 10 comments
  • 0 likes
  • Android
  • Case Closed
  • 394 Views
  • 10 comments
  • 0 votes

2013 Chevy Equinox Bluetooth

My spotify app does not play properly on my 2013 Chevy Equnox since the most recent updates. It does not display album cover art anymore and makes my screen on my radio freeze on the song that was playing previously causing a major lag. When I turn t...

  • Casual Listener
  • My spotify app does not play properly on my 2013 Chevy Equnox since the most recent updates. It does not display album cover art anymore and makes my screen on my radio freeze on the song that w...
  • Alfredo
  • Roadie
  • 1454 Views
  • 5 comments
  • 0 likes
  • Case Closed
  • 1454 Views
  • 5 comments
  • 0 votes

Spotify stops playing on gear sport when offline and using endomondo

Copying report from https://community.spotify.com/t5/Ongoing-Issues/Spotify-app-on-samsung-gear-sport/idi-p/4350785 as it is now closed. The spotify app works ok until I use the app in training mode with the samsung sport gear watch1. Spotify works i...

  • Casual Listener
  • Copying report from https://community.spotify.com/t5/Ongoing-Issues/Spotify-app-on-samsung-gear-sport/idi-p/4350785 as it is now closed.   The spotify app works ok until I use the app in ...
  • Alfredo
  • Roadie
  • 578 Views
  • 2 comments
  • 1 likes
  • Case Closed
  • 578 Views
  • 2 comments
  • 1 votes

Spotify does not allow me to have my music offline on 3 devices.

I have a premuim account and when I download my music onto my Mac, my iPhone and my Android, it would download first but within the next hour to day of this one of the devices would have a pop-up saying that it needs to remove the offline music from ...

  • Casual Listener
  • I have a premuim account and when I download my music onto my Mac, my iPhone and my Android, it would download first but within the next hour to day of this one of the devices would have a pop-up say...
  • Alfredo
  • Roadie
  • 253 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 253 Views
  • 2 comments
  • 0 votes

Can't Log on after update.

Hello, I recently updated my spotify app but I am now unable to log in. I tried deleting the app and downloading it again but I still have the same issue. I can log onto the website so I know my details are correct. Do you know if this is a current i...

  • Casual Listener
  • Hello,  I recently updated my spotify app but I am now unable to log in. I tried deleting the app and downloading it again but I still have the same issue. I can log onto the website so I know ...
  • Alfredo
  • Roadie
  • 179 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 179 Views
  • 2 comments
  • 0 votes

web player

I'm constantly having to reload the web player. Songs will stop half way through. Albums will dissappear from the bands home page unless you reload the page. Had songs stop and had to reload 3 times within a 2 minute song!! Please fix this.

  • Casual Listener
  • I'm constantly having to reload the web player. Songs will stop half way through. Albums will dissappear from the bands home page unless you reload the page. Had songs stop and had to reload 3 times ...
  • Alfredo
  • Roadie
  • 163 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 163 Views
  • 2 comments
  • 0 votes

Local Files won't play!?!?!

Hey, guys, ALL MY LOCAL FILES WON'T PLAY (1,621 songs). How do I fix this?I have a Mac and a Premium account

  • Casual Listener
  • Hey, guys, ALL MY LOCAL FILES WON'T PLAY (1,621 songs). How do I fix this? I have a Mac and a Premium account 
  • Alfredo
  • Roadie
  • 381 Views
  • 4 comments
  • 0 likes
  • iOS
  • Case Closed
  • 381 Views
  • 4 comments
  • 0 votes

Endless radio stops after the same songs

Certain radio stations stop playing after a fixed set of songs. 1. Create song radio station for spotify:track:3le1OYKtMRZkd9fI5ti0mc2. Follow station3. Station stops after fixed set of songs Have tried recreating station with same result. Both deskt...

  • Visitor
  • Certain radio stations stop playing after a fixed set of songs.   1. Create song radio station for spotify:track:3le1OYKtMRZkd9fI5ti0mc 2. Follow station 3. Station stops after fixed set of ...
  • Alfredo
  • Roadie
  • 2886 Views
  • 9 comments
  • 0 likes
  • bug
    Desktop
    iOS
    Radio
  • Case Closed
  • 2886 Views
  • 9 comments
  • 0 votes

Endless load screen on Xbox one app for days

Spotify app will not load on Xbox one. Have reinstalled a few times with no luck. This has been ongoing for a few days

  • Casual Listener
  • Spotify app will not load on Xbox one. Have reinstalled a few times with no luck. This has been ongoing for a few days
  • Alfredo
  • Roadie
  • 195 Views
  • 2 comments
  • 0 likes
  • Xbox One
  • Case Closed
  • 195 Views
  • 2 comments
  • 0 votes

Music randomly change its volume

For a several days by now I noticed that while playing music sometimes volume randomly changes. It's bothersome because when I'm in game and can't comfortably change volume I gotta listen in lower volume than normally and it's a bit frustrating. I'm ...

  • Casual Listener
  • For a several days by now I noticed that while playing music sometimes volume randomly changes. It's bothersome because when I'm in game and can't comfortably change volume I gotta listen in lower vo...
  • Alfredo
  • Roadie
  • 214 Views
  • 4 comments
  • 0 likes
  • Reporting an issue
  • Case Closed
  • 214 Views
  • 4 comments
  • 0 votes

Spotify starts playing randomly while not using app

When i've paused a song i was listening to on Spotify (8..4.43 - premium) and close the app, close my phone and put the phone away, Spotify will start playing suddenly , continuing the song i was listening to. This happens about three times every hou...

  • Casual Listener
  • When i've paused a song i was listening to on Spotify (8..4.43 - premium) and close the app, close my phone and put the phone away, Spotify will start playing suddenly , continuing the...
  • Alfredo
  • Roadie
  • 854 Views
  • 5 comments
  • 0 likes
  • iOS
    Windows
  • Case Closed
  • 854 Views
  • 5 comments
  • 0 votes

Connect stopped seeing Pioneer XC-HM82 CD network reciever

Why has connect stopped working with this device. It's the only reason I have a family subscription. Is not in the Pioneer discontinued device list. No connect. No subscription. Simple.

  • Casual Listener
  • Why has connect stopped working with this device.  It's the only reason I have a family subscription.    Is not in the Pioneer discontinued device list.    No connect.&nb...
  • Alfredo
  • Roadie
  • 730 Views
  • 2 comments
  • 2 likes
  • Connect
  • Case Closed
  • 730 Views
  • 2 comments
  • 2 votes