Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Moderator
  • Moderator
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails.&nbsp...
  • Elena
  • Moderator
  • 75320 Views
  • 358 comments
  • 223 likes
  • Other
  • Closed
  • 75320 Views
  • 358 comments
  • 223 votes

Wrapped 2021 Crashing

Hi everyone! We are aware of your reports that Wrapped 2021 isn't loading properly. Some of you have mentioned that it loads up until the Aura story, or that you're only presented with a green refresh button as shown in the screenshot below: NOTE: Th...

Screenshot_20211201.png
  • Moderator
  • Moderator
  • Hi everyone!   We are aware of your reports that Wrapped 2021 isn't loading properly. Some of you have mentioned that it loads up until the Aura story, or that you're only presented with a g...
  • iseer
  • Newbie
  • 77619 Views
  • 400 comments
  • 411 likes
  • Mobile
  • Closed
  • 77619 Views
  • 400 comments
  • 411 votes

Friend Feed not updating or showing

We're receiving reports that the Friend Feed isn't updating or not showing entirely for some users despite both them and their friends having the "Share my listening activity on Spotify" enabled. We will be taking a closer look at this.

  • Moderator
  • Moderator
  • We're receiving reports that the Friend Feed isn't updating or not showing entirely for some users   despite both them and their friends having the "Share my listening activity on Spotify" enabl...
  • Ver
  • Moderator
  • 16849 Views
  • 48 comments
  • 283 likes
  • Desktop
  • Closed
  • 16849 Views
  • 48 comments
  • 283 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Moderator
  • Moderator
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 15183 Views
  • 100 comments
  • 184 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 15183 Views
  • 100 comments
  • 184 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Moderator
  • 99525 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Closed
  • 99525 Views
  • 585 comments
  • 1471 votes

Wrapped 2021 Stories skipping quickly

Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

  • Moderator
  • Moderator
  • Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.
  • Ver
  • Moderator
  • 34108 Views
  • 50 comments
  • 72 likes
  • Mobile
  • Closed
  • 34108 Views
  • 50 comments
  • 72 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 20305 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Closed
  • 20305 Views
  • 100 comments
  • 94 votes

Old playlists missing from "recover playlists" section. Help?

PlanPremiumCountryFinlandDeviceiPhone 7, PC Operating System(iOS 13, Windows 10) My Question or IssueRecently I wanted to retrieve some old playlists to find old songs for a playlist I'm building. I went to recover playlists and only had maybe 10 eve...

  • Casual Listener
  • Plan Premium Country Finland Device iPhone 7, PC  Operating System (iOS 13, Windows 10)   My Question or Issue Recently I wanted to retrieve some old playlists to find old songs f...
  • Xenia
  • Moderator
  • 24979 Views
  • 64 comments
  • 245 likes
  • Closed
  • 24979 Views
  • 64 comments
  • 245 votes

Playback issues since last update : Android

Plan Premium Country France Device Oneplus 6 Operating System Android 8.1 Application version 8.4.57.803 armV7 My Question or Issue Since the last update I'm encountering several problems that were already flagged as bugs in previous threads, but all...

  • Music Fan
  • Plan Premium Country  France Device Oneplus 6 Operating System Android 8.1  Application version 8.4.57.803 armV7 My Question or Issue  Since the last update I'm...
  • warrenmaynard
  • Newbie
  • 45694 Views
  • 204 comments
  • 561 likes
  • Android
  • Closed
  • 45694 Views
  • 204 comments
  • 561 votes

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

  • Casual Listener
  • Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
  • neongraffiti
  • Regular
  • 30721 Views
  • 245 comments
  • 440 likes
  • Android
    Desktop
    iOS
  • Closed
  • 30721 Views
  • 245 comments
  • 440 votes

[New desktop app] Notifications not showing up on desktop app

Plan Premium Country Brazil Operating System Windows 10 1903 My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settings on my Spotify Windows 10 app (ver 1.1.55.498.gf9a83c60-a). However, when songs c...

  • Casual Listener
  •   Plan Premium Country Brazil Operating System Windows 10 1903   My Question or Issue I currently have "Show desktop notifications when the song changes" enabled in Settin...
  • gskcut
  • Newbie
  • 11580 Views
  • 35 comments
  • 72 likes
  • Mac
    Windows
  • Closed
  • 11580 Views
  • 35 comments
  • 72 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

  • Spotify Legend
  • Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let u...
  • Xenia
  • Moderator
  • 32583 Views
  • 116 comments
  • 231 likes
  • Hardware Partner
  • Closed
  • 32583 Views
  • 116 comments
  • 231 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 13880 Views
  • 28 comments
  • 221 likes
  • Music
    Other
  • Closed
  • 13880 Views
  • 28 comments
  • 221 votes

Major I/O write bytes on the Spotify Desktop app. It will kill SSD drives in record time (fixed)

**********************************************************EDIT: According to Spotify this issue has been fixed in the 1.0.42 version so the case has been closed. Personally I have no more issues with this anymore on any computer. Thanks everyone for ...

  • Casual Listener
  • ********************************************************** EDIT: According to Spotify this issue has been fixed in the 1.0.42 version so the case has been closed. Personally I have no more issues wi...
  • Educampelo
  • Newbie
  • 237551 Views
  • 384 comments
  • 339 likes
  • Desktop
    Mac
  • Closed
  • 237551 Views
  • 384 comments
  • 339 votes

Wrapped 2018 Top 100 playlist missing

Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,000 minutes worth. Is there a way to fix this? Thank you!

  • Casual Listener
  •   Hello! I've used Spotify for years and haven't had many issues. But I don't have a Your Top Songs 2018 playlist. I got Spotify Wrapped, and I listened to plenty of music this year; over 130,0...
  • nedas
  • Newbie
  • 20940 Views
  • 27 comments
  • 144 likes
  • Closed
  • 20940 Views
  • 27 comments
  • 144 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 3019 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Closed
  • 3019 Views
  • 8 comments
  • 9 votes

Spotify prevents shutdown on Windows 10 Anniversary update

Since I updated my Windows 10 to the recent Anniversary update, Spotify has prevented Windows shutdown and I have to click on the force shutdown. Workaround is to close Spotify before shutting down but the issue is annoying.

  • Casual Listener
  • Since I updated my Windows 10 to the recent Anniversary update, Spotify has prevented Windows shutdown and I have to click on the force shutdown. Workaround is to close Spotify before shutting down b...
  • Natalie
  • Spotify
  • 9565 Views
  • 51 comments
  • 261 likes
  • Windows
  • Closed
  • 9565 Views
  • 51 comments
  • 261 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • OscarDC
  • Moderator
  • 9715 Views
  • 34 comments
  • 35 likes
  • iOS
    Other
  • Closed
  • 9715 Views
  • 34 comments
  • 35 votes

Top artists are inaccurate

As a premium member for the past three years I would like to say that I am completely satisfied with the service and spend much of my time using the app, 82,000 minutes last year according to my year in review (See attachment). The only area that I h...

  • Casual Listener
  • As a premium member for the past three years I would like to say that I am completely satisfied with the service and spend much of my time using the app, 82,000 minutes last year according to my year...
  • meahtenoha
  • Spotify
  • 59853 Views
  • 85 comments
  • 212 likes
  • Closed
  • 59853 Views
  • 85 comments
  • 212 votes

Artwork and artist/track name freezing after an ad plays

Device: Windows Operating System Version: Windows 10 Pro Spotify Version: 1.0.29.92.g67727800 Description/example: During playback of the McDonalds "mc pick 2" ad, the application will pause playback. you can play a second of the ad by pressing the p...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Pro Spotify Version:  1.0.29.92.g67727800 Description/example:  During playback of the McDonalds "mc pick 2" a...
  • yelpingmancandy
  • Casual Listener
  • 11074 Views
  • 367 comments
  • 181 likes
  • Desktop
    Windows
  • Closed
  • 11074 Views
  • 367 comments
  • 181 votes