Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey folks, We noticed that the current first song in any playlist will
keep swapping with a different song from the same playlist. This is now
being investigated.
Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
We're getting reports about intermittent issues with Web Player, Desktop
app, TV clients and partner devices. Users are reporting various error
messages in the app or web player. TV app, Playstation and other devices
might also experience issues with...
We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
We've received reports from users who can't apply their student discount
from the SheerID confirmation email after being successfully verified.
The webpage shows a 404 error: "This page no longer exists."
We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...
Hey folks, We've received reports that iOS users are experiencing
technical issues on their devices (running version 8.8.72.623 or
higher). The app is crashing or the playback suddenly stops. This is
being investigated.
Hey folks,
We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
Hey folks, We have received reports that Android users (mostly Samsung
users) are unable to see the Now Playing bar on the app whenever they
play songs/podcasts. If you’re experiencing this issue, make sure to
click +VOTE and Subscribe to the thread ...
Hey folks,
We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.
...
Hey folks, We've received some reports about the app crashing during
starting up on Apple Watch Series 3. The relevant team is already aware
of the issue and a fix will be added to an upcoming update. We'd
recommend keeping the app up to date so you ...
Hey folks,
We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
Hey folks, We've received some reports from users who are unable to
select "Quiet" under Volume level in the desktop app settings. "Loud"
and "Normal" options are working fine. This is being investigated.
Hey folks,
We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
We've received reports that the content on Spotify is unplayable and
artists, albums, playlists and podcasts won't load across all platforms.
This is currently being investigated.
We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.
This is currently being investigated.
Hey folks, We've received reports that users are getting the error
message "We couldn't open this link" when adding tracks on playlists on
iOS. This is being investigated.
Hey folks,
We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.
This is being investigated.&...
We're getting reports that downloaded songs are not playing when the app
is not connected to the internet. The offline songs are grayed out but
shows that they are downloaded. When connected back to the internet,
same songs can be played without issu...
We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
We're aware of the following issues on mobile devices, when the app is
closed while the Shuffle button is on: - The queued tracks are
disappearing - The song screen goes blank - The play button is
unresponsive
We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:
- The queued tracks are disappearing
- The song screen goes blan...
We've received reports that if a song is on Repeat One it will not
restart from the beginning but several seconds or minutes into the song.
This occurs on all platforms.
We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
Hey folks, We've received reports from some users that songs and
podcasts skip to the next content in the queue when clicking on the
progress bar to set it to a certain portion while playing. This is only
happening on the desktop app. This is now bei...
Hey folks,
We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playin...
Hey folks, Users are seeing the above error message when they try to log
in on the desktop app. There's no issue on the web player and mobile.
For some this was resolved by changing the default browser in the system
settings.
Hey folks,
Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.
For some this was resolved by...
We've received reports from Android users that the Spotify app closes
immediately after trying to play a song from the Liked Songs playlist.
This is being investigated.
We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.
This is being investigated.
Hey folks! We're aware that some of you (particularly in regions of
Asia) cannot download the desktop client at the moment. The page shows
an Error 500. Tip: As a workaround you can try downloading the app via
the Microsoft app store.
Hey folks!
We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you c...