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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • MikeRotch76
  • Newbie
  • 1150 Views
  • 8 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 1150 Views
  • 8 comments
  • 13 votes

[Web Player] Blank search results when using advanced search syntax

Hey folks, We have noticed the following issue with the web player:When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:", etc.). The issue is triggered when clicking away from the Top Results tab a...

  • Spotify Legend
  • Hey folks,   We have noticed the following issue with the web player: When searching, results appear blank when using advanced search syntax   (e.g. "artist:", "genre:", "track:...
  • Undeadhorrer
  • Newbie
  • 781 Views
  • 5 comments
  • 2 likes
  • Web Player
  • Fixed
  • 781 Views
  • 5 comments
  • 2 votes

Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • Isabelle16
  • Newbie
  • 2553 Views
  • 26 comments
  • 76 likes
  • Mobile
  • Fixed
  • 2553 Views
  • 26 comments
  • 76 votes

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • SvenBaijards
  • Visitor
  • 7443 Views
  • 32 comments
  • 80 likes
  • Fixed
  • 7443 Views
  • 32 comments
  • 80 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 26608 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 26608 Views
  • 90 comments
  • 148 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 13159 Views
  • 90 comments
  • 99 likes
  • Desktop
  • Fixed
  • 13159 Views
  • 90 comments
  • 99 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.   Spotify Connect is there for my MacBook (when open) but none of the Sonos devices throu...
  • lordbrixton
  • Casual Listener
  • 14300 Views
  • 159 comments
  • 126 likes
  • iOS
  • Fixed
  • 14300 Views
  • 159 comments
  • 126 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 26687 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 26687 Views
  • 280 comments
  • 408 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 4601 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 4601 Views
  • 41 comments
  • 57 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that  Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this...
  • DravinClaw
  • Newbie
  • 10061 Views
  • 40 comments
  • 331 likes
  • Subscription
  • Fixed
  • 10061 Views
  • 40 comments
  • 331 votes

Downtime 8th July 2022: Service outage on various devices

Hey there, We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices. We will keep you posted. It'll be resolved soon, no worries.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices.   We wil...
  • Dian
  • Moderator
  • 107 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 107 Views
  • 2 comments
  • 0 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • meltedbean1
  • Newbie
  • 42549 Views
  • 186 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 42549 Views
  • 186 comments
  • 192 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 5567 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 5567 Views
  • 63 comments
  • 66 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 1120 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 1120 Views
  • 15 comments
  • 8 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Yordan
  • Moderator
  • 2151 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 2151 Views
  • 8 comments
  • 11 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 38358 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 38358 Views
  • 168 comments
  • 525 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 5156 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 5156 Views
  • 32 comments
  • 17 votes

Users unable to leave Blend playlists

Hey folks, We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to leave Blend playlists clicking off the green heart or u sing the playlist menu.    This is being inv...
  • Anuar2000
  • Newbie
  • 3380 Views
  • 18 comments
  • 17 likes
  • Your Library
  • Fixed
  • 3380 Views
  • 18 comments
  • 17 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 6080 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 6080 Views
  • 88 comments
  • 66 votes

Downtime July 21 2022: Discover Weekly not showing up.

Hello everyone, We've received reports about the Discover Weekly playlist not being visible if not followed. It can't be searched for and it might not appear in the Home, Made for You and Discover Something New sections.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports about the Discover Weekly playlist not being visible if not followed.   It can't be searched for and it might not appear in the Home, M...
  • OscarDC
  • Moderator
  • 452 Views
  • 2 comments
  • 1 likes
  • Your Library
  • Fixed
  • 452 Views
  • 2 comments
  • 1 votes