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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • expremo
  • Newbie
  • 32234 Views
  • 230 comments
  • 258 likes
  • iOS
  • Fixed
  • 32234 Views
  • 230 comments
  • 258 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • billkalogirou
  • Casual Listener
  • 22178 Views
  • 165 comments
  • 303 likes
  • Radio
  • Fixed
  • 22178 Views
  • 165 comments
  • 303 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • HendrikPetertje
  • Music Fan
  • 1621 Views
  • 9 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 1621 Views
  • 9 comments
  • 13 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • legendozixtynin
  • Music Fan
  • 14338 Views
  • 110 comments
  • 302 likes
  • Your Library
  • Fixed
  • 14338 Views
  • 110 comments
  • 302 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop app ...
  • MAL90
  • Casual Listener
  • 4273 Views
  • 33 comments
  • 16 likes
  • Desktop
    Windows
  • Fixed
  • 4273 Views
  • 33 comments
  • 16 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the ...
  • crackpotideas
  • Newbie
  • 8042 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 8042 Views
  • 59 comments
  • 203 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • The_weird-girl
  • Newbie
  • 9349 Views
  • 106 comments
  • 88 likes
  • Android
  • Fixed
  • 9349 Views
  • 106 comments
  • 88 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in  almost every song. Issu...
  • Novy
  • Moderator
  • 3001 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 3001 Views
  • 20 comments
  • 32 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 1143 Views
  • 18 comments
  • 2 likes
  • accounts
    Subscriptions
  • Fixed
  • 1143 Views
  • 18 comments
  • 2 votes

[iOS] App closes and redirects to Safari

Hey everyone, We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app.   If you’re experie...
  • squishedpeanut
  • Newbie
  • 4634 Views
  • 31 comments
  • 9 likes
  • iOS
  • Fixed
  • 4634 Views
  • 31 comments
  • 9 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • Dian
  • Moderator
  • 9731 Views
  • 84 comments
  • 85 likes
  • Other
  • Fixed
  • 9731 Views
  • 84 comments
  • 85 votes

Users unable to leave Blend playlists

Hey folks, We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to leave Blend playlists clicking off the green heart or u sing the playlist menu.    This is being inv...
  • mimi_rabbit1414
  • Newbie
  • 4259 Views
  • 19 comments
  • 17 likes
  • Your Library
  • Fixed
  • 4259 Views
  • 19 comments
  • 17 votes

Downtime 29th November 2022: Podcasts missing in the app

Hey folks, We've received reports from some users that podcasts are missing in the app. This is being reported to the right teams at Spotify and they're aware. Rest assured, things should be back to normal in couple of hours. Thank you for understand...

  • Moderator
  • Moderator
  • Hey folks, We've received reports from some users that podcasts are missing in the app.    This is being reported to the right teams at Spotify and they're aware. Rest assured,...
  • Lyubka
  • Moderator
  • 172 Views
  • 2 comments
  • 0 likes
  • Desktop
    Mobile
    Your Library
  • Fixed
  • 172 Views
  • 2 comments
  • 0 votes

[All Platforms] Advertising in Wrong Language

Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. To reproduce: Launch Spotify (using Spotify Free) Wait for Advertising. Workaround: None Additi...

  • Community Legend
  • Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language.    ...
  • ID4urban
  • Newbie
  • 15642 Views
  • 144 comments
  • 5 likes
  • advertising
    Free
  • Fixed
  • 15642 Views
  • 144 comments
  • 5 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about p odcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes ...
  • M0MI
  • Casual Listener
  • 9034 Views
  • 154 comments
  • 82 likes
  • Your Library
  • Fixed
  • 9034 Views
  • 154 comments
  • 82 votes

Downtime September 30th: Unable to play new Podcasts on Desktop and Mobile

Hey!We received some reports that New Podcasts episodes are not playing on Desktop and Mobile.This is being looked into.

  • Moderator
  • Moderator
  • Hey! We received some reports that New Podcasts episodes are not playing on Desktop and Mobile. This is being looked into.
  • yoonnel
  • Songwriter
  • 1272 Views
  • 11 comments
  • 10 likes
  • Other
  • Fixed
  • 1272 Views
  • 11 comments
  • 10 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this ...
  • Huebo1
  • Casual Listener
  • 26211 Views
  • 74 comments
  • 145 likes
  • Your Library
  • Fixed
  • 26211 Views
  • 74 comments
  • 145 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 15557 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 15557 Views
  • 181 comments
  • 174 votes

Spotify on AAOS won't play individual songs from search results or through voice command

Hey, We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. Instead, the Now playing view will show "No title”. However, pl...

  • Moderator
  • Moderator
  • Hey,   We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. I...
  • Vasil
  • Moderator
  • 1771 Views
  • 39 comments
  • 6 likes
  • Other
  • Fixed
  • 1771 Views
  • 39 comments
  • 6 votes

Artist pages not loading on desktop

Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams. We appreciate your patience and cooperation.

  • Moderator
  • Moderator
  • Hey folks, We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams.    We appreciate your...
  • OscarDC
  • Moderator
  • 943 Views
  • 17 comments
  • 2 likes
  • Desktop (Windows)
  • Fixed
  • 943 Views
  • 17 comments
  • 2 votes