Announcements

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • legendozixtynin
  • Music Fan
  • 14941 Views
  • 110 comments
  • 302 likes
  • Your Library
  • Fixed
  • 14941 Views
  • 110 comments
  • 302 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 165315 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 165315 Views
  • 37 comments
  • 296 votes

[iOS] Error when sharing to Instagram Stories

PlanPremiumCountryUSADeviceiPhone XS MAXOperating SystemiOS 13.1.2Spotify Version 8.5.25Instagram Version112.0 My Question or IssueCan't share anything (playlist, song, album, etc.) to Instagram Stories. Was working yesterday. Not working today. Edit...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone XS MAX Operating System iOS 13.1.2 Spotify Version  8.5.25 Instagram Version 112.0   My Question or Issue Can't share anything ...
  • solb0170
  • Visitor
  • 128756 Views
  • 418 comments
  • 2020 likes
  • Instagram Stories
    iOS 13.1
    share
  • Fixed
  • 128756 Views
  • 418 comments
  • 2020 votes

[Desktop] Right click not working on album cover or title of the song playing

Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app.   The relevant team...
  • ChemicalBrother
  • Newbie
  • 11632 Views
  • 92 comments
  • 555 likes
  • Desktop
  • Fixed
  • 11632 Views
  • 92 comments
  • 555 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 31423 Views
  • 226 comments
  • 630 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 31423 Views
  • 226 comments
  • 630 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that u sers are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigati...
  • BrendaM
  • Visitor
  • 50381 Views
  • 56 comments
  • 728 likes
  • Payment
  • Fixed
  • 50381 Views
  • 56 comments
  • 728 votes

[Android] "Spotify is trying to play" notification

Plan Premium CountryUSA Device Moto Z3 Play Operating System Android 9 My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with inf...

  • Casual Listener
  • Plan Premium Country USA Device Moto Z3 Play Operating System Android 9   My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played sp...
  • Iw00d
  • Newbie
  • 61685 Views
  • 76 comments
  • 1338 likes
  • Android
  • Fixed
  • 61685 Views
  • 76 comments
  • 1338 votes

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Spotify
  • Spotify
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. &nbsp...
  • Alex
  • Moderator
  • 16472 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 16472 Views
  • 135 comments
  • 295 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 28436 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 28436 Views
  • 51 comments
  • 307 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • user-removed
  • Not applicable
  • 58161 Views
  • 171 comments
  • 1607 likes
  • Fixed
  • 58161 Views
  • 171 comments
  • 1607 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • c558c6yn1bbtwk5kc71f
  • Newbie
  • 7143 Views
  • 66 comments
  • 138 likes
  • Content Questions
  • Fixed
  • 7143 Views
  • 66 comments
  • 138 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • AlejaR
  • Moderator
  • 4206 Views
  • 30 comments
  • 79 likes
  • Desktop (Windows)
  • Fixed
  • 4206 Views
  • 30 comments
  • 79 votes

Blend story not responsive

Hey there, We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive. If you experience the same, make sure to subscribe to this thread and leave a vote so you can keep up to date with the late...

  • Moderator
  • Moderator
  • Hey there,   We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.   If you experience the same, make sure to subscribe...
  • Yordan
  • Moderator
  • 3463 Views
  • 33 comments
  • 39 likes
  • Other
  • Fixed
  • 3463 Views
  • 33 comments
  • 39 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Vasil
  • Moderator
  • 10641 Views
  • 62 comments
  • 114 likes
  • Android
  • Fixed
  • 10641 Views
  • 62 comments
  • 114 votes

Downtime January 13th, 2023

Hey folks, We've received reports from users saying that they are having trouble accessing Spotify. This is being investigated. Something’s not quite right, and we’re looking into it. Thanks for your reports! — Spotify Status (@SpotifyStatus) January...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users saying that they are having trouble accessing Spotify.   This is being investigated.   Something’s not qu...
  • 31j6eyzfq5v2k4w
  • Newbie
  • 4101 Views
  • 37 comments
  • 3 likes
  • accounts
  • Fixed
  • 4101 Views
  • 37 comments
  • 3 votes

Notification: Spotify connections - Waze is connected

PlanPremiumCountryUSADevicePixel 2XLOperating SystemAndroid My Question or IssueI've never had Waze installed on my phone but today I started having a persistent notification from `Spotify connections` telling me that `Waze is connected`. What is Spo...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 2XL Operating System Android   My Question or Issue I've never had Waze installed on my phone but today I started having a persistent notification...
  • TraceAmount
  • Newbie
  • 105102 Views
  • 183 comments
  • 1415 likes
  • Fixed
  • 105102 Views
  • 183 comments
  • 1415 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • Crickers
  • Newbie
  • 10898 Views
  • 69 comments
  • 166 likes
  • Mobile
  • Fixed
  • 10898 Views
  • 69 comments
  • 166 votes

[Desktop] Liked Songs not visible

Plan Premium Country Device Desktop Operating System Windows 10 My Question or Issue My liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN reinstall and I restarted my computer but sadly the ...

  • Casual Listener
  • Plan Premium Country   Device Desktop   Operating System Windows 10   My Question or Issue My liked songs just disappeared on dektop. I can see them in my web pla...
  • PTS_RUS
  • Visitor
  • 54371 Views
  • 344 comments
  • 744 likes
  • Desktop
  • Fixed
  • 54371 Views
  • 344 comments
  • 744 votes

Downtime November 1st, 2022: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: &nbsp...
  • MattSuda
  • Spotify Star
  • 20588 Views
  • 35 comments
  • 24 likes
  • Desktop
  • Fixed
  • 20588 Views
  • 35 comments
  • 24 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to Inst...
  • Xenia
  • Moderator
  • 55572 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 55572 Views
  • 151 comments
  • 1000 votes