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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 26431 Views
  • 226 comments
  • 629 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 26431 Views
  • 226 comments
  • 629 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that u sers are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigati...
  • BrendaM
  • Visitor
  • 43875 Views
  • 56 comments
  • 728 likes
  • Payment
  • Fixed
  • 43875 Views
  • 56 comments
  • 728 votes

[iOS] Error when sharing to Instagram Stories

PlanPremiumCountryUSADeviceiPhone XS MAXOperating SystemiOS 13.1.2Spotify Version 8.5.25Instagram Version112.0 My Question or IssueCan't share anything (playlist, song, album, etc.) to Instagram Stories. Was working yesterday. Not working today. Edit...

  • Casual Listener
  •   Plan Premium Country USA Device iPhone XS MAX Operating System iOS 13.1.2 Spotify Version  8.5.25 Instagram Version 112.0   My Question or Issue Can't share anything ...
  • solb0170
  • Visitor
  • 125528 Views
  • 418 comments
  • 2020 likes
  • Instagram Stories
    iOS 13.1
    share
  • Fixed
  • 125528 Views
  • 418 comments
  • 2020 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • Maciej6
  • Newbie
  • 7196 Views
  • 73 comments
  • 114 likes
  • Desktop
  • Fixed
  • 7196 Views
  • 73 comments
  • 114 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Novy
  • Moderator
  • 1636 Views
  • 19 comments
  • 27 likes
  • Other
  • Fixed
  • 1636 Views
  • 19 comments
  • 27 votes

[Android] "Spotify is trying to play" notification

Plan Premium CountryUSA Device Moto Z3 Play Operating System Android 9 My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with inf...

  • Casual Listener
  • Plan Premium Country USA Device Moto Z3 Play Operating System Android 9   My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played sp...
  • Iw00d
  • Newbie
  • 59392 Views
  • 76 comments
  • 1338 likes
  • Android
  • Fixed
  • 59392 Views
  • 76 comments
  • 1338 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Yordan
  • Moderator
  • 1917 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 1917 Views
  • 8 comments
  • 11 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
  • Mihail
  • Spotify Legend
  • 13994 Views
  • 82 comments
  • 266 likes
  • Your Library
  • Fixed
  • 13994 Views
  • 82 comments
  • 266 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 15618 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 15618 Views
  • 90 comments
  • 73 votes

Unable to share songs on Instagram stories

My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see. [moderator edit]

  • Casual Listener
  • My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached...
  • Priscilacosta
  • Newbie
  • 38389 Views
  • 205 comments
  • 443 likes
  • Mobile
  • Fixed
  • 38389 Views
  • 205 comments
  • 443 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about  battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on...
  • Xenia
  • Moderator
  • 45602 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 45602 Views
  • 181 comments
  • 218 votes

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • user-removed
  • Not applicable
  • 53334 Views
  • 171 comments
  • 1606 likes
  • Fixed
  • 53334 Views
  • 171 comments
  • 1606 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 69089 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 69089 Views
  • 893 comments
  • 472 votes

[Desktop] Liked Songs not visible

Plan Premium Country Device Desktop Operating System Windows 10 My Question or Issue My liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN reinstall and I restarted my computer but sadly the ...

  • Casual Listener
  • Plan Premium Country   Device Desktop   Operating System Windows 10   My Question or Issue My liked songs just disappeared on dektop. I can see them in my web pla...
  • PTS_RUS
  • Visitor
  • 51165 Views
  • 344 comments
  • 744 likes
  • Desktop
  • Fixed
  • 51165 Views
  • 344 comments
  • 744 votes

Notification: Spotify connections - Waze is connected

PlanPremiumCountryUSADevicePixel 2XLOperating SystemAndroid My Question or IssueI've never had Waze installed on my phone but today I started having a persistent notification from `Spotify connections` telling me that `Waze is connected`. What is Spo...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 2XL Operating System Android   My Question or Issue I've never had Waze installed on my phone but today I started having a persistent notification...
  • TraceAmount
  • Newbie
  • 100545 Views
  • 183 comments
  • 1415 likes
  • Fixed
  • 100545 Views
  • 183 comments
  • 1415 votes

June 6th 22: Discover Weekly updated with same songs as last week

Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.

  • Moderator
  • Moderator
  • Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.
  • mfr637
  • Newbie
  • 1269 Views
  • 22 comments
  • 17 likes
  • Content Questions
  • Fixed
  • 1269 Views
  • 22 comments
  • 17 votes

[iOS] App crashes instantly on launch

ios 13.5.1 still crash

  • Casual Listener
  • ios 13.5.1 still crash
  • GOrtiz
  • Newbie
  • 24967 Views
  • 326 comments
  • 705 likes
  • iOS
  • Fixed
  • 24967 Views
  • 326 comments
  • 705 votes

[Android] Scroll bar not working in Liked Songs

Hi everyone! We've been receiving reports from you in the Community that the right hand-side scroll bar in Liked Songs is unclickable in the latest version of Spotify on Android. You can scroll through the Liked Songs by swiping up/down, but the scro...

  • Moderator
  • Moderator
  • Hi everyone! We've been receiving reports from you in the Community that the right hand-side scroll bar in Liked Songs is unclickable in the latest version of Spotify on Android.   Y...
  • Novy
  • Moderator
  • 5343 Views
  • 47 comments
  • 74 likes
  • Android
  • Fixed
  • 5343 Views
  • 47 comments
  • 74 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to Inst...
  • Xenia
  • Moderator
  • 48940 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 48940 Views
  • 151 comments
  • 1000 votes

Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • Ro5endil
  • Newbie
  • 21965 Views
  • 187 comments
  • 1295 likes
  • Fixed
  • 21965 Views
  • 187 comments
  • 1295 votes

Env: prod