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Ongoing Issues

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Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 22843 Views
  • 206 comments
  • 227 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 22843 Views
  • 206 comments
  • 227 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on to...
  • Xenia
  • Moderator
  • 71362 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 71362 Views
  • 181 comments
  • 218 votes

"Play on Spotify" button missing in Instagram Stories

Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3   My Question or Issue When I try to share a song to my Instagram story f...
  • kavandave
  • Newbie
  • 31446 Views
  • 97 comments
  • 214 likes
  • Instagram
  • Fixed
  • 31446 Views
  • 97 comments
  • 214 votes

App Crashing on Android (SOLVED)

PlanPremiumCountryThe NetherlandsDevice(OnePlus 6 / Samsung Galaxy S6 Edge)Operating System(Android Pie / Android Nougat) My Question or Issue Hello my friends, I have been having issues with the Spotify app on my Android devices since the last updat...

  • Casual Listener
  • Plan Premium Country The Netherlands Device (OnePlus 6 / Samsung Galaxy S6 Edge) Operating System (Android Pie / Android Nougat)   My Question or Issue   Hello my friends, &nbsp...
  • natashaemy
  • Newbie
  • 41453 Views
  • 336 comments
  • 213 likes
  • Android
    crashing
    Issues
  • Fixed
  • 41453 Views
  • 336 comments
  • 213 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • Hok1
  • Newbie
  • 37363 Views
  • 226 comments
  • 209 likes
  • Other
  • Fixed
  • 37363 Views
  • 226 comments
  • 209 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 27245 Views
  • 140 comments
  • 206 likes
  • Desktop
    Windows
  • Fixed
  • 27245 Views
  • 140 comments
  • 206 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 11631 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 11631 Views
  • 59 comments
  • 203 votes

Spotify crashing when switching output device

PlanPremiumCountry DK Operating SystemWindows 7 My Question or IssueWhen I change the default output device in the Windows sound manager, Spotify crashes every time. With crashes, I mean it continues playing the last second or so of sound on repeat o...

  • Casual Listener
  • Plan Premium Country  DK   Operating System Windows 7   My Question or Issue When I change the default output device in the Windows sound manager, Spotify crashes every time.&...
  • caxapexac
  • Newbie
  • 12754 Views
  • 70 comments
  • 197 likes
  • Fixed
  • 12754 Views
  • 70 comments
  • 197 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • TT_TT
  • Music Fan
  • 59523 Views
  • 195 comments
  • 195 likes
  • Android
    Other
  • Fixed
  • 59523 Views
  • 195 comments
  • 195 votes

Queue not working correctly when adding songs (iOS)

Plan Premium Country USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787 My Question or Issue As the subject says, the queue isn't working correctly. If I pick a song on a play list, then open the queue and drag a song t...

  • Casual Listener
  • Plan Premium Country  USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787  My Question or Issue  As the subject says, the queue isn'...
  • fo_vydtuk-a26
  • Newbie
  • 19287 Views
  • 96 comments
  • 181 likes
  • Queue bug
    queue error
  • Fixed
  • 19287 Views
  • 96 comments
  • 181 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 22051 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 22051 Views
  • 181 comments
  • 174 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 16283 Views
  • 70 comments
  • 172 likes
  • Mobile
  • Fixed
  • 16283 Views
  • 70 comments
  • 172 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • Lyubka
  • Moderator
  • 30327 Views
  • 199 comments
  • 167 likes
  • iOS
  • Fixed
  • 30327 Views
  • 199 comments
  • 167 votes

Family/Duo Mix doesn't show up

Plan Family Premium/Premium Country Sweden Device Computer, Iphone and android. Operating System Windows 10, Iphone 6S and Oneplus5 My Question or Issue Family Mix! Doesn't show up on my spotify or my partner's Spotify. We have tried, computer and ce...

  • Casual Listener
  • Plan Family Premium/Premium Country Sweden Device Computer, Iphone and android. Operating System Windows 10, Iphone 6S and Oneplus5   My Question or Issue   Family Mix...
  • Alex
  • Spotify Legend
  • 28134 Views
  • 64 comments
  • 157 likes
  • Premium for Family
  • Fixed
  • 28134 Views
  • 64 comments
  • 157 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • demarteg
  • Visitor
  • 31121 Views
  • 78 comments
  • 154 likes
  • Your Library
  • Fixed
  • 31121 Views
  • 78 comments
  • 154 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 9305 Views
  • 128 comments
  • 150 likes
  • Android
  • Fixed
  • 9305 Views
  • 128 comments
  • 150 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no longer...
  • MissKitty614
  • Music Fan
  • 17475 Views
  • 50 comments
  • 150 likes
  • iOS
  • Fixed
  • 17475 Views
  • 50 comments
  • 150 votes

Tinder asking me to sign up for Spotify

I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify, the app is up to date, and it’s still saying I nee...

  • Casual Listener
  • I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify,...
  • cabcallaway
  • Regular
  • 12940 Views
  • 45 comments
  • 150 likes
  • Connect
  • Fixed
  • 12940 Views
  • 45 comments
  • 150 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • Elario07
  • Newbie
  • 13905 Views
  • 85 comments
  • 149 likes
  • Content Questions
  • Fixed
  • 13905 Views
  • 85 comments
  • 149 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues w...
  • Novy
  • Moderator
  • 12702 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 12702 Views
  • 28 comments
  • 148 votes