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Ongoing Issues

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Forum Posts

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 26165 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 26165 Views
  • 41 comments
  • 126 votes

[Desktop] Right click not working on album cover or title of the song playing

Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app.   The relevant team is ...
  • ChemicalBrother
  • Newbie
  • 13656 Views
  • 92 comments
  • 556 likes
  • Desktop
  • Fixed
  • 13656 Views
  • 92 comments
  • 556 votes

Notification: Spotify connections - Waze is connected

PlanPremiumCountryUSADevicePixel 2XLOperating SystemAndroid My Question or IssueI've never had Waze installed on my phone but today I started having a persistent notification from `Spotify connections` telling me that `Waze is connected`. What is Spo...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 2XL Operating System Android   My Question or Issue I've never had Waze installed on my phone but today I started having a persistent notification...
  • TraceAmount
  • Newbie
  • 107914 Views
  • 183 comments
  • 1415 likes
  • Fixed
  • 107914 Views
  • 183 comments
  • 1415 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 19094 Views
  • 113 comments
  • 306 likes
  • Your Library
  • Fixed
  • 19094 Views
  • 113 comments
  • 306 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 13248 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 13248 Views
  • 127 comments
  • 114 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 40264 Views
  • 232 comments
  • 265 likes
  • iOS
  • Fixed
  • 40264 Views
  • 232 comments
  • 265 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 1385 Views
  • 22 comments
  • 16 likes
  • Android
  • Fixed
  • 1385 Views
  • 22 comments
  • 16 votes

Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • AdrianaZ
  • Newbie
  • 26132 Views
  • 188 comments
  • 1295 likes
  • Fixed
  • 26132 Views
  • 188 comments
  • 1295 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 168633 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 168633 Views
  • 37 comments
  • 296 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to Inst...
  • Xenia
  • Moderator
  • 60205 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 60205 Views
  • 151 comments
  • 1000 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • NameAlreadyTakn
  • Newbie
  • 11214 Views
  • 48 comments
  • 76 likes
  • iOS
  • Fixed
  • 11214 Views
  • 48 comments
  • 76 votes

[Desktop] Liked Songs not visible

Plan Premium Country Device Desktop Operating System Windows 10 My Question or Issue My liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN reinstall and I restarted my computer but sadly the ...

  • Casual Listener
  • Plan Premium Country   Device Desktop   Operating System Windows 10   My Question or Issue My liked songs just disappeared on dektop. I can see them in my web pla...
  • PTS_RUS
  • Visitor
  • 59219 Views
  • 344 comments
  • 744 likes
  • Desktop
  • Fixed
  • 59219 Views
  • 344 comments
  • 744 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 20254 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 20254 Views
  • 181 comments
  • 174 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1171 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1171 Views
  • 22 comments
  • 13 votes

[iOS] App crashes instantly on launch

ios 13.5.1 still crash

  • Casual Listener
  • ios 13.5.1 still crash
  • GOrtiz
  • Newbie
  • 30098 Views
  • 326 comments
  • 705 likes
  • iOS
  • Fixed
  • 30098 Views
  • 326 comments
  • 705 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • nmthdnl
  • Newbie
  • 42086 Views
  • 577 comments
  • 116 likes
  • Desktop (Windows)
  • Fixed
  • 42086 Views
  • 577 comments
  • 116 votes

Downtime [23 Oct 2023]: Subscriptions issues

Hey everyone! We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo

  • Moderator
  • Moderator
  • Hey everyone!    We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo
  • Novy
  • Moderator
  • 695 Views
  • 2 comments
  • 5 likes
  • Premium
  • Fixed
  • 695 Views
  • 2 comments
  • 5 votes

Lock screen/steering wheel controls not working

Plan Premium Country UK Device Samsung S7 Operating System Android Oreo 8.0.0 My Question or Issue Since the last Spotify update, the lock screen buttons on my phone to pause or skip do not work. Neither do the bluetooth connected steering wheel butt...

  • Casual Listener
  • Plan Premium Country UK   Device Samsung S7 Operating System Android Oreo 8.0.0   My Question or Issue Since the last Spotify update, the lock screen buttons on my pho...
  • Elena
  • Moderator
  • 80630 Views
  • 359 comments
  • 1134 likes
  • bluetooth
    buttons
    lockscreen
  • Fixed
  • 80630 Views
  • 359 comments
  • 1134 votes

[Desktop] Navigating backward and forward using mouse buttons no longer works

In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works in Spotify (still works in other applications). Pl...

  • Composer
  • In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works...
  • Kassam11
  • Visitor
  • 24801 Views
  • 146 comments
  • 850 likes
  • Desktop
  • Fixed
  • 24801 Views
  • 146 comments
  • 850 votes

Daily Mixes gone from Made For You

PlanPremiumCountryCanadaDeviceGoogle Pixel 2/PCOperating SystemAndroid/(Arch Linux/Windows) My IssueDaily Mixes are nowhere to be found in any platform on the Made For You page, and I have no idea what happened to them. The only playlists in my Made ...

  • Casual Listener
  • Plan Premium Country Canada Device Google Pixel 2/PC Operating System Android/(Arch Linux/Windows)   My Issue Daily Mixes are nowhere to be found in any platform on the Made For You pa...
  • Jaws_TheNomad
  • Newbie
  • 29397 Views
  • 183 comments
  • 909 likes
  • Fixed
  • 29397 Views
  • 183 comments
  • 909 votes