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Forum Posts

How do I remove my Spotify profile picture? It won't disappear even after I click 'remove'

My Spotify account is connected to my Facebook account. I don't have a profile picture, so I added a picture via spotify to the spotfify account. It wasn't the right picture, so I decided to click the 'remove' option that you get when you hover over ...

  • Regular
  • My Spotify account is connected to my Facebook account. I don't have a profile picture, so I added a picture via spotify to the spotfify account. It wasn't the right picture, so I decided to click th...
  • SergioDavid
  • Roadie
  • 251 Views
  • 3 comments
  • 0 likes
  • profile picture
    remove
  • Fixed
  • 251 Views
  • 3 comments
  • 0 votes

Sonos speakers do not appear on Spotify connect

My Sonos speakers have just disappeared from Spotify connect. I can still play Spotify through the Sonos app, though. I've tried to delete and reinstall, both Sonos and Spotify, but nothing seems to work. Suggestions on how to proceed would be most w...

  • Casual Listener
  • My Sonos speakers have just disappeared from Spotify connect. I can still play Spotify through the Sonos app, though. I've tried to delete and reinstall, both Sonos and Spotify, but nothing seems to ...
  • SergioDavid
  • Roadie
  • 217 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 217 Views
  • 3 comments
  • 0 votes

Spotify won't play on my PC anymore

Spotify will not play anything on my laptop, Window 10. It keeps saying "track not available". I've tried uninstalling the app and reinstalling it, deleted everything in my casche with zero success. Extremely Frustrating. Please HELP. On my phone it ...

  • Casual Listener
  • Spotify will not play anything on my laptop, Window 10. It keeps saying "track not available". I've tried uninstalling the app and reinstalling it, deleted everything in my casche with zero success. ...
  • SergioDavid
  • Roadie
  • 597 Views
  • 2 comments
  • 0 likes
  • need help
  • Fixed
  • 597 Views
  • 2 comments
  • 0 votes

Discover Weekly not updating

My Discover Weekly playlist has not changed since October. I have logged out and back in, Un-followed and re-followed it, but it just stays the same. Please help.

  • Casual Listener
  • My Discover Weekly playlist has not changed since October. I have logged out and back in, Un-followed and re-followed it, but it just stays the same. Please help.
  • SergioDavid
  • Roadie
  • 291 Views
  • 5 comments
  • 0 likes
  • Fixed
  • 291 Views
  • 5 comments
  • 0 votes

Android Auto - test ad for Cream PNP keeps repeating

Curious if anyone else sees this behavior and what the fix might be?? When I play Spotify through Android Auto, I don't hear any real adverstisements, just a "Test add for Android Auto Devices / Cream Plug & Play". This test ad plays after every coup...

  • Casual Listener
  • Curious if anyone else sees this behavior and what the fix might be??   When I play Spotify through Android Auto, I don't hear any real adverstisements, just a "Test add for Android Auto De...
  • Leo
  • Spotify
  • 1178 Views
  • 9 comments
  • 0 likes
  • Fixed
  • 1178 Views
  • 9 comments
  • 0 votes

Wrong song playing

Downloaded album and track listing is correct and in order but track 2 actually plays track 7, 3 plays 2, 4 plays 3, 5 plays 4, 6 plays 5, and 7 plays 6. Tracks 1 and 8-12 are right. I tried removing and redownloading but it' still the same. Any idea...

  • Casual Listener
  • Downloaded album and track listing is correct and in order but track 2 actually plays track 7, 3 plays 2, 4 plays 3, 5 plays 4, 6 plays 5, and 7 plays 6. Tracks 1 and 8-12 are right. I tried removing...
  • Alfredo
  • Roadie
  • 336 Views
  • 7 comments
  • 0 likes
  • Troubleshooting
  • Fixed
  • 336 Views
  • 7 comments
  • 0 votes

Spotify not opening on Windows 7 despite "fix"

"Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' please, reinstall this application." This issue has not been fixed. The link to the "fix" leads to no where: The topic you are trying to access is not available. Please post a working solution.

  • Casual Listener
  • "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL'  please, reinstall this application."   This issue has not been fixed. The link to the "fix" leads to no where:   The topic...
  • hildabeck
  • Newbie
  • 531 Views
  • 5 comments
  • 0 likes
  • Windows 7
  • Fixed
  • 531 Views
  • 5 comments
  • 0 votes

connection error (Code error: 4)

Hey, i have a problem with spotify connetion. The internet works well but spotify cant connect and i can't listen any song. I have to wait some time or reinstall spotify every time if i want to fix that problem. After installation spotify works well,...

  • Casual Listener
  • Hey, i have a problem with spotify connetion. The internet works well but spotify cant connect and i can't listen any song.  I have to wait some time or reinstall spotify every time if i w...
  • Alfredo
  • Roadie
  • 264 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 264 Views
  • 3 comments
  • 0 votes

Changing playlist to public but it stays "hidden"

I have an old playlist that I've changed to public, but it doesn't appear as PUBLIC when I search for it. Link to listhttps://open.spotify.com/user/b271741/playlist/6iWvYB0488ZL6rKupN9Mhs

  • Casual Listener
  • I have an old playlist that I've changed to public, but it doesn't appear as PUBLIC when I search for it.   Link to list https://open.spotify.com/user/b271741/playlist/6...
  • Alfredo
  • Roadie
  • 308 Views
  • 7 comments
  • 0 likes
  • playlist not public
  • Fixed
  • 308 Views
  • 7 comments
  • 0 votes

Spotify going into pause mode randomly on the Bose Soundtouch 10

Hello, After the Spotify app last update and the latest Bose soundtouch app update everytime I playback music through my bose speaker it goes into pause mode randomly. when I click play it starts to play the music on my ipad instead of my bose speake...

  • Casual Listener
  • Hello, After the Spotify app last update and the latest Bose soundtouch app update everytime I playback music through my bose speaker it goes into pause mode randomly. when I click play it starts...
  • Melody
  • Community Manager
  • 4561 Views
  • 21 comments
  • 0 likes
  • Bose soundtouch app
  • Fixed
  • 4561 Views
  • 21 comments
  • 0 votes

Songs On Xbox One Spotify App Play Two Times At Once

I've noticed that whenever i play a song from the Spotify app on my xbox one it seems to play the same song in double. Tried to reinstall and hard reset but this didn't fix the issue

  • Casual Listener
  • I've noticed that whenever i play a song from the Spotify app on my xbox one it seems to play the same song in double.   Tried to reinstall and hard reset but this didn't fix the issue
  • Alfredo
  • Roadie
  • 2458 Views
  • 9 comments
  • 0 likes
  • Windows
    Xbox One
  • Fixed
  • 2458 Views
  • 9 comments
  • 0 votes

[android] Very high data usage

Hello, I'm using spotify premium for severals month with only 4g and today I noticed a very huge data consumption, in 20 days 80Gb have been use instead of the almost 10Gb every month. Anyone else get this too ?I attached 2 screenshots one is this mo...

  • Casual Listener
  • Hello, I'm using spotify premium for severals month with only 4g and today I noticed a very huge data consumption, in 20 days 80Gb have been use instead of the almost 10Gb every month. Anyone else ge...
  • AndreaArdiles
  • Newbie
  • 371 Views
  • 10 comments
  • 0 likes
  • Android
  • Fixed
  • 371 Views
  • 10 comments
  • 0 votes

Won't play selected tracks.

i keep getting "track not available" whenever I try to do anything except play weekly pocks or whatever they're called.

  • Casual Listener
  • i keep getting "track not available" whenever I try to do anything except play weekly pocks or whatever  they're called.
  • Alfredo
  • Roadie
  • 170 Views
  • 3 comments
  • 0 likes
  • Desktop
  • Fixed
  • 170 Views
  • 3 comments
  • 0 votes

Spotify Premium can't play the current song on PC

Hello, I am Spotify premium user and in my Spotify application can't play music on any PC, where I login. Please can we help me? Thanks.

  • Casual Listener
  • Hello,   I am Spotify premium user and in my Spotify application can't play music on any PC, where I login. Please can we help me?    Thanks.
  • Alfredo
  • Roadie
  • 891 Views
  • 16 comments
  • 0 likes
  • Fixed
  • 891 Views
  • 16 comments
  • 0 votes

Discover page does not show anything ?

The page frequently shows only same view as on the Overview page and does not show any recommendations as usual. This happens every now and then, just like today in spite of restarts; perhaps the full view returns again later today as has happened al...

  • Casual Listener
  • The page frequently shows only same view as on the Overview page and does not show any recommendations as usual. This happens every now and then, just like today in spite of restarts; perhaps the ful...
  • SergioDavid
  • Roadie
  • 537 Views
  • 7 comments
  • 0 likes
  • Fixed
  • 537 Views
  • 7 comments
  • 0 votes

Web Player Not Playing

My spotify webplayer will fully load, but when I press play nothing happens. I can move throughout the website and all the pages load visually, including ads, but no sound action and the track does not show progression as if its playing. Using on a m...

  • Casual Listener
  • My spotify webplayer will fully load, but when I press play nothing happens. I can move throughout the website and all the pages load visually, including ads, but no sound action and the track does n...
  • SergioDavid
  • Roadie
  • 667 Views
  • 8 comments
  • 0 likes
  • Fixed
  • 667 Views
  • 8 comments
  • 0 votes

Songs don't get removed from queue

same 30 songs in my queue everytime i start up my computer/Spotify after turning it off. im getting real tired of deleting songs everytime i turn on spotify.

  • Casual Listener
  • same 30 songs in my queue everytime i start up my computer/Spotify after turning it off. im getting real tired of deleting songs everytime i turn on spotify.
  • Alfredo
  • Roadie
  • 163 Views
  • 4 comments
  • 0 likes
  • Fixed
  • 163 Views
  • 4 comments
  • 0 votes

Mac app keyboard shortcuts stopped functioning

After I upgraded my MacBook Pro (13-inch, Early 2011) to macOS High Sierra version 10.13.1 and upgraded my spotify app to version 1.0.67.582.g19436fa3 my keyboard shortcuts (next, previous, pause) don't work no more. Not when Spotify is openend in th...

  • Casual Listener
  • After I upgraded my MacBook Pro (13-inch, Early 2011) to macOS High Sierra version 10.13.1 and upgraded my spotify app to version 1.0.67.582.g19436fa3 my keyboard shortcuts (next, previous, paus...
  • SergioDavid
  • Roadie
  • 532 Views
  • 5 comments
  • 0 likes
  • Mac MacOs shortcuts keyboard
  • Fixed
  • 532 Views
  • 5 comments
  • 0 votes

collaborative playlists doesn't work

Hello, My music teacher made a collaborative playlist so i could choose some songs we wanted to play. He sent me a link of the playlist. But i couldn't find the playlist on my spotify, he shared the link via whatsapp and via Email but it wasn't there...

  • Casual Listener
  • Hello,    My music teacher made a collaborative playlist so i could choose some songs we wanted to play. He sent me a link of the playlist. But i couldn't find the playlist on my spotify,...
  • William_13
  • Gig Goer
  • 487 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 487 Views
  • 3 comments
  • 0 votes

BMW Safety Note - BMW Logo to Large on iPhone SE on 8.4.27.895

Hello, Finnally you have brought back the BMW Logo when Spotify enters the Driving Safety message while driving in the car in version 8.4.27.895. The new safety message is not optimized for iPhone SE screen size on iOS 11.1.2. See attached picture. P...

IMG_6171.PNG
  • Gig Goer
  • Hello,   Finnally you have brought back the BMW Logo when Spotify enters the Driving Safety message while driving in the car in version 8.4.27.895. The new safety message is not optimized for ...
  • Jack
  • Roadie
  • 2519 Views
  • 22 comments
  • 0 likes
  • BMW
    Mobile
  • Fixed
  • 2519 Views
  • 22 comments
  • 0 votes