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Ongoing Issues

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Forum Posts

Collaborative playlist option link not working

Hey folks! We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding tracks doesn't work.

  • Moderator
  • Moderator
  • Hey folks!   We're receiving reports that collaborators are unable to add songs to collaborative playlists. The invite link works but only redirects to viewing the playlist. Adding trac...
  • Yordan
  • Moderator
  • 6292 Views
  • 32 comments
  • 25 likes
  • Your Library
  • Fixed
  • 6292 Views
  • 32 comments
  • 25 votes

Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • AdrianaZ
  • Newbie
  • 27092 Views
  • 188 comments
  • 1296 likes
  • Fixed
  • 27092 Views
  • 188 comments
  • 1296 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 13256 Views
  • 36 comments
  • 54 likes
  • Other
  • Fixed
  • 13256 Views
  • 36 comments
  • 54 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 21180 Views
  • 113 comments
  • 307 likes
  • Your Library
  • Fixed
  • 21180 Views
  • 113 comments
  • 307 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 8353 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 8353 Views
  • 58 comments
  • 100 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Spotify Legend
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 10928 Views
  • 42 comments
  • 108 likes
  • iOS
  • Fixed
  • 10928 Views
  • 42 comments
  • 108 votes

Desktop App - Back button doesn't remember position in playlist

Hey folks, We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports mentioning that after the recent update, the back button on Windows Desktop app doesn't remember position in playlist.    
  • Yordan
  • Moderator
  • 3959 Views
  • 55 comments
  • 53 likes
  • Desktop
  • Fixed
  • 3959 Views
  • 55 comments
  • 53 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 43653 Views
  • 232 comments
  • 266 likes
  • iOS
  • Fixed
  • 43653 Views
  • 232 comments
  • 266 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Music Fan
  • 4755 Views
  • 137 comments
  • 23 likes
  • Desktop
  • Fixed
  • 4755 Views
  • 137 comments
  • 23 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 28391 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 28391 Views
  • 41 comments
  • 126 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nbs...
  • Joan
  • Moderator
  • 16675 Views
  • 113 comments
  • 98 likes
  • Desktop
  • Fixed
  • 16675 Views
  • 113 comments
  • 98 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 90790 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 90790 Views
  • 893 comments
  • 472 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Community Legend
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 14410 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 14410 Views
  • 127 comments
  • 114 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 22225 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 22225 Views
  • 181 comments
  • 174 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 38494 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 38494 Views
  • 181 comments
  • 755 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • iHateSptfy
  • Newbie
  • 46137 Views
  • 578 comments
  • 117 likes
  • Desktop (Windows)
  • Fixed
  • 46137 Views
  • 578 comments
  • 117 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • kevin_m_fischer
  • Casual Listener
  • 7530 Views
  • 11 comments
  • 8 likes
  • Other
  • Fixed
  • 7530 Views
  • 11 comments
  • 8 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • gxbrijeew
  • Newbie
  • 10172 Views
  • 28 comments
  • 44 likes
  • Accounts
  • Fixed
  • 10172 Views
  • 28 comments
  • 44 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • 83evans
  • Regular
  • 13611 Views
  • 51 comments
  • 78 likes
  • iOS
  • Fixed
  • 13611 Views
  • 51 comments
  • 78 votes

Unable to update payment details

Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "

  • Moderator
  • Moderator
  • Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "<!doctype "... is not valid JSON.   This is being in...
  • Yordan
  • Moderator
  • 1236 Views
  • 20 comments
  • 11 likes
  • Accounts
  • Fixed
  • 1236 Views
  • 20 comments
  • 11 votes