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Please see below the current ongoing issues which are under investigation.
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Check to see if the issue you might be experiencing has already been reported and what status it is at.
Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.
Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.
Newbie
4244 Views
23 comments
36 likes
We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.
We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indic...
Moderator
3904 Views
12 comments
31 likes
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
Moderator
3974 Views
11 comments
29 likes
We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...
We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
Roadie
7303 Views
39 comments
28 likes
Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
Moderator
6023 Views
38 comments
28 likes
Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...
Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
Moderator
3860 Views
16 comments
28 likes
Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
Moderator
13697 Views
69 comments
25 likes
We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
Visitor
12038 Views
31 comments
25 likes
Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
Moderator
6826 Views
35 comments
24 likes
Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...
Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
Newbie
9709 Views
36 comments
24 likes
We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
Newbie
8986 Views
30 comments
23 likes
Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.
Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
Moderator
4228 Views
19 comments
22 likes
We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...
We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
Spotify Star
9556 Views
81 comments
21 likes
We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
Newbie
5181 Views
43 comments
20 likes
We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.
We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.
Moderator
9749 Views
25 comments
19 likes
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.
Moderator
4133 Views
56 comments
18 likes
We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
Moderator
4880 Views
18 comments
17 likes
We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
Regular
20479 Views
69 comments
16 likes
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
Moderator
7978 Views
29 comments
16 likes
Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into
Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
Spotify Star
3234 Views
14 comments
15 likes
