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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 38838 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 38838 Views
  • 168 comments
  • 525 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 5783 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 5783 Views
  • 32 comments
  • 17 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 7000 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 7000 Views
  • 88 comments
  • 66 votes

Downtime July 21 2022: Discover Weekly not showing up.

Hello everyone, We've received reports about the Discover Weekly playlist not being visible if not followed. It can't be searched for and it might not appear in the Home, Made for You and Discover Something New sections.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports about the Discover Weekly playlist not being visible if not followed.   It can't be searched for and it might not appear in the Home, M...
  • OscarDC
  • Moderator
  • 474 Views
  • 2 comments
  • 1 likes
  • Your Library
  • Fixed
  • 474 Views
  • 2 comments
  • 1 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 48877 Views
  • 407 comments
  • 629 likes
  • Android
  • Fixed
  • 48877 Views
  • 407 comments
  • 629 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Vasil
  • Moderator
  • 9713 Views
  • 62 comments
  • 114 likes
  • Android
  • Fixed
  • 9713 Views
  • 62 comments
  • 114 votes

[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.   If you’re experiencing this iss...
  • Yordan
  • Moderator
  • 5714 Views
  • 12 comments
  • 20 likes
  • iOS
  • Fixed
  • 5714 Views
  • 12 comments
  • 20 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &nbs...
  • omaha353
  • Newbie
  • 159447 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 159447 Views
  • 849 comments
  • 2300 votes

Spotify exiting playlist.

If i start a playlist and dont have shuffle spotify wont play the next track in the playlist. it will play a completly random song for the web.

  • Casual Listener
  • If i start a playlist and dont have shuffle spotify wont play the next track in the playlist. it will play a completly random song for the web.
  • Nevilo
  • Visitor
  • 1177 Views
  • 10 comments
  • 2 likes
  • Android
    Windows
  • Fixed
  • 1177 Views
  • 10 comments
  • 2 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your   +VOTE   and follow the instructions in the &...
  • carlito143
  • Regular
  • 8315 Views
  • 86 comments
  • 224 likes
  • Desktop
    Mobile
  • Fixed
  • 8315 Views
  • 86 comments
  • 224 votes

Spotify Search Engine always brings up "No Results"

Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)

  • Regular
  • Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)
  • Xaminann
  • Newbie
  • 6510 Views
  • 28 comments
  • 29 likes
  • Fixed
  • 6510 Views
  • 28 comments
  • 29 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

  • Spotify Legend
  • Hey folks,   We're receiving reports of an unusually high CPU usage on the part of Spotify.   First, we'd recommend trying a clean reinstall of the app on your device by follo...
  • Predicaments
  • Newbie
  • 7564 Views
  • 23 comments
  • 25 likes
  • Desktop
    Mac
  • Fixed
  • 7564 Views
  • 23 comments
  • 25 votes

App freezes and crashes when moving items in the song queue

PlanPremiumCountryUSA DeviceiPhone XS, iPad Air 2Operating SystemiOS 12.1.3 My Question or Issuewhen trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash al...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone XS, iPad Air 2 Operating System iOS 12.1.3   My Question or Issue when trying to move items around in my queue, if I drag them past the t...
  • dissembledstar
  • Newbie
  • 3513 Views
  • 16 comments
  • 9 likes
  • bug
    Crash
    iOS
  • Fixed
  • 3513 Views
  • 16 comments
  • 9 votes

Bluetooth controls don't work if Google Assistant is asked to play a song

PlanPremiumCountryUSDeviceOnePlus 6 and Pixel 5Operating SystemAndroidWhy is this a Spotify bug?Because it only happens with Spotify, other channels like Youtube Music work as intended. My Question or IssueWhen I invoke Google Assistant and ask it to...

  • Casual Listener
  •   Plan Premium Country US Device OnePlus 6 and Pixel 5 Operating System Android Why is this a Spotify bug? Because it only happens with Spotify, other channels like Youtube Music wor...
  • RyanIsNotFunny
  • Newbie
  • 4668 Views
  • 50 comments
  • 23 likes
  • Fixed
  • 4668 Views
  • 50 comments
  • 23 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

  • Moderator
  • Moderator
  • Hi there!  We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
  • Novy
  • Moderator
  • 692 Views
  • 7 comments
  • 2 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 692 Views
  • 7 comments
  • 2 votes

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or the page reloads and asks for the payment details again.

erro image OI.png
  • Moderator
  • Moderator
  • Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions.   After entering their card details, they either get an error or th...
  • Kiril
  • Moderator
  • 223 Views
  • 2 comments
  • 1 likes
  • Subscriptions
  • Fixed
  • 223 Views
  • 2 comments
  • 1 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affec...
  • Kiril
  • Moderator
  • 3314 Views
  • 49 comments
  • 19 likes
  • iOS
    Other
  • Fixed
  • 3314 Views
  • 49 comments
  • 19 votes

Downtime 8th Jun. 2022: Issues with playback on external devices.

We've seen reports about some playback disruptions on smart speakers, other external devices and the web player.

  • Moderator
  • Moderator
  • We've seen reports about some playback disruptions on smart speakers, other external devices and the web player.
  • Dian
  • Moderator
  • 1578 Views
  • 4 comments
  • 0 likes
  • Other
  • Fixed
  • 1578 Views
  • 4 comments
  • 0 votes

Spotify on Samsung Galaxy Watch not working and loading continuously

Hey everyone, Recently we've received reports about the Samsung Galaxy Watch app not working at all, both as a remote and in stand-alone (Offline mode). The app seems to be loading continuously and unable to update. The right teams at Spotify are awa...

  • Moderator
  • Moderator
  • Hey everyone,   Recently we've received reports about the Samsung Galaxy Watch app not working at all, both as a remote and in stand-alone (Offline mode). The app seems to be loading co...
  • joeyd62789
  • Casual Listener
  • 8484 Views
  • 21 comments
  • 27 likes
  • Android
  • Fixed
  • 8484 Views
  • 21 comments
  • 27 votes

June 6th 22: Discover Weekly updated with same songs as last week

Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.

  • Moderator
  • Moderator
  • Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.
  • mfr637
  • Newbie
  • 1616 Views
  • 22 comments
  • 17 likes
  • Content Questions
  • Fixed
  • 1616 Views
  • 22 comments
  • 17 votes