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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

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Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • namuwilliams
  • Newbie
  • 26417 Views
  • 43 comments
  • 156 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 26417 Views
  • 43 comments
  • 156 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 1103 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 1103 Views
  • 15 comments
  • 8 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 21331 Views
  • 140 comments
  • 204 likes
  • Desktop
    Windows
  • Fixed
  • 21331 Views
  • 140 comments
  • 204 votes

[Mobile] Music stops playing when phone screen is locked

Plan Premium Country USA Device Samsung Galaxy S8 My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from sleeping apps. It only happens when it's on speaker.

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy S8     My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from ...
  • WatchMeThrone
  • Visitor
  • 32443 Views
  • 165 comments
  • 566 likes
  • Music
  • Fixed
  • 32443 Views
  • 165 comments
  • 566 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Newbie
  • 37464 Views
  • 56 comments
  • 86 likes
  • Android
    iOS
  • Fixed
  • 37464 Views
  • 56 comments
  • 86 votes

Connect only plays 100 song chunks of playlists

Device: Windows Operating System Version:Win 7 Spotify Version:10.21.143.g76c19bcd Description:When I play music over connect the remote computer only seems to have access to the 100 subsequent songs from the song I start playing from. For example, i...

  • Regular
  • Device:  Windows   Operating System Version: Win 7   Spotify Version: 10.21.143.g76c19bcd   Description: When I play music over connect the remote computer only seems to...
  • schexc
  • Regular
  • 68846 Views
  • 421 comments
  • 1733 likes
  • Desktop
  • Fixed
  • 68846 Views
  • 421 comments
  • 1733 votes

Discover Weekly is not updating

Hey everyone, We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then: Make sure that you've listened to music regularly in the past week and not only the Discover Weekly playlist....

  • Spotify Legend
  • Hey everyone,   We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then:   Make sure that you've listened to...
  • Quabescore
  • Music Fan
  • 21667 Views
  • 79 comments
  • 613 likes
  • Discover Weekly
  • Fixed
  • 21667 Views
  • 79 comments
  • 613 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • turbobb
  • Casual Listener
  • 78958 Views
  • 629 comments
  • 666 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 78958 Views
  • 629 comments
  • 666 votes

[Desktop] Playback issues on devices with Xonar sound cards

Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10 My Question or Issue I was playing music on my Spotify Desktop app when it suddenly cut out by itself. I tried playing back the same playlist, but it jus...

  • Casual Listener
  • Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10   My Question or Issue I was playing music on my Spotify Desktop app when it ...
  • Xenia
  • Moderator
  • 30154 Views
  • 157 comments
  • 333 likes
  • Desktop
    Windows
  • Fixed
  • 30154 Views
  • 157 comments
  • 333 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • meltedbean1
  • Newbie
  • 42360 Views
  • 186 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 42360 Views
  • 186 comments
  • 192 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files  on  Android aren't showing up on.  Most reports come from devices with versions of Android 9.   ...
  • AlejaR
  • Moderator
  • 3339 Views
  • 26 comments
  • 32 likes
  • Android
  • Fixed
  • 3339 Views
  • 26 comments
  • 32 votes

June 6th 22: Discover Weekly updated with same songs as last week

Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.

  • Moderator
  • Moderator
  • Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.
  • mfr637
  • Newbie
  • 1470 Views
  • 22 comments
  • 17 likes
  • Content Questions
  • Fixed
  • 1470 Views
  • 22 comments
  • 17 votes

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your...
  • Brynjar6390
  • Visitor
  • 12773 Views
  • 35 comments
  • 91 likes
  • Android
  • Fixed
  • 12773 Views
  • 35 comments
  • 91 votes

[Family] "We couldn't find that address"

I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no idea what to do now

  • Casual Listener
  • I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no i...
  • Karlp123
  • Visitor
  • 25566 Views
  • 105 comments
  • 495 likes
  • Premium for Family
  • Fixed
  • 25566 Views
  • 105 comments
  • 495 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 38273 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 38273 Views
  • 168 comments
  • 525 votes

[Desktop] Scroll position not saved when navigating through pages

Hey folks, We're receiving reports from users that navigating back and forth through the desktop app no longer returns them to the point on the page they were previously on. If they're halfway down a page and try navigating forward a page, returning ...

  • Spotify Legend
  • Hey folks,     We're receiving reports from users that n avigating back and forth through the desktop app no longer returns them to the point on the page they were previously on.&n...
  • jaclynkpage
  • Newbie
  • 7197 Views
  • 81 comments
  • 144 likes
  • Desktop
  • Fixed
  • 7197 Views
  • 81 comments
  • 144 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affec...
  • Kiril
  • Moderator
  • 2835 Views
  • 49 comments
  • 19 likes
  • iOS
    Other
  • Fixed
  • 2835 Views
  • 49 comments
  • 19 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 26452 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 26452 Views
  • 90 comments
  • 148 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Yordan
  • Moderator
  • 2117 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 2117 Views
  • 8 comments
  • 11 votes

[PS4] Playback Issues

PlanFreeCountry United States of AmericaDevicePs4 My Question or Issue My music continues to pause not allowing me to listen to any song completely I have searched for hours with no solution working is there any way to fix my problem

  • Casual Listener
  •   Plan Free Country  United States of America Device Ps4  My Question or Issue  My music continues to pause not allowing me to listen to any song completely I have searche...
  • Anton372020
  • Visitor
  • 34470 Views
  • 160 comments
  • 577 likes
  • PS4
  • Fixed
  • 34470 Views
  • 160 comments
  • 577 votes