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FAQs

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • MB711
  • Newbie
  • 6309 Views
  • 35 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 6309 Views
  • 35 comments
  • 1 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • Yordan
  • Moderator
  • 1484 Views
  • 9 comments
  • 1 likes
  • Desktop (Windows)
  • Fixed
  • 1484 Views
  • 9 comments
  • 1 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

  • Moderator
  • Moderator
  • Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
  • Vasil
  • Moderator
  • 118 Views
  • 2 comments
  • 0 likes
  • Premium
  • Fixed
  • 118 Views
  • 2 comments
  • 0 votes

[Downtime 28.09.] GCash payments failing in the Philippines

Hey folks! We noticed some of you in the Philippines who want to pay for a subscription with your GCash are seeing an error message that something has gone wrong. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We noticed some of you in the Philippines who want to pay for a subscription with your GCash are seeing an error message that something has gone wrong. This is now bein...
  • Hamza726
  • Newbie
  • 294 Views
  • 4 comments
  • 0 likes
  • Other
  • Fixed
  • 294 Views
  • 4 comments
  • 0 votes

Downtime 26 SEP: Most recent published episode not showing on Spotify app

Hey folks!We have reports that the most recently published podcast episodes are not showing in the Spotify app. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We have reports that the most recently published podcast episodes are not showing in the Spotify app. This is being looked into.    
  • Vasil
  • Moderator
  • 167 Views
  • 3 comments
  • 0 likes
  • Other
  • Fixed
  • 167 Views
  • 3 comments
  • 0 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

  • Moderator
  • Moderator
  • Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...
  • Vasil
  • Moderator
  • 836 Views
  • 14 comments
  • 0 likes
  • Accounts
    Subscriptions
  • Fixed
  • 836 Views
  • 14 comments
  • 0 votes