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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Browse "This page does not exist or an error occurred"

PlanFreeCountryItalyDevicePCOperating SystemWindows 10 My Question or Issue Hello everyone.I apologize in advance for not perfect English.In any case, for a few days, I systematically find an error in the page "browse" of spotify (the page that is sh...

  • Casual Listener
  • Plan Free Country Italy Device PC Operating System Windows 10   My Question or Issue   Hello everyone. I apologize in advance for not perfect English. In any case, for a few d...
  • Xenia
  • Moderator
  • 25421 Views
  • 183 comments
  • 206 likes
  • Fixed
  • 25421 Views
  • 183 comments
  • 206 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 23645 Views
  • 140 comments
  • 204 likes
  • Desktop
    Windows
  • Fixed
  • 23645 Views
  • 140 comments
  • 204 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the ...
  • crackpotideas
  • Newbie
  • 8751 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 8751 Views
  • 59 comments
  • 203 votes

[Desktop] Local files with special characters or non-English letters in their name not working

Plan Premium Country France Device Desktop Windows Operating System Windows 10 My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows desktop app (so not the Microsoft store version, the version downloaded from th...

  • Gig Goer
  • Plan Premium Country France Device Desktop Windows Operating System Windows 10   My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows d...
  • slug_camargo
  • Gig Goer
  • 19020 Views
  • 121 comments
  • 202 likes
  • Desktop
  • Fixed
  • 19020 Views
  • 121 comments
  • 202 votes

[Android] Trapped in "Welcome to Family/Duo Mix"

Plan Premium Family Country USA Device Multiple Android phones Operating System Android 9/10 My Question or Issue Thinking it would be a fun thing to see a fusion of our odd musical tastes, three of my family members joined Family Mix. Joining was su...

  • Casual Listener
  • Plan Premium Family Country USA Device Multiple Android phones Operating System Android 9/10   My Question or Issue Thinking it would be a fun thing to see a fusion of o...
  • Zrnie
  • Newbie
  • 10888 Views
  • 78 comments
  • 202 likes
  • Android
    Premium for Family
  • Fixed
  • 10888 Views
  • 78 comments
  • 202 votes

[Desktop] Podcast shortcut gone in ver. 1.0.94.262.g3d5c231c

Plan Premium Country Canada Device Dell XPS 13 Operating System Windows 7/10 My Question or Issue Latest desktop application release - podcasts shortcut on sidebar is missing.

spotify_no_podcasts.png
  • Regular
  • Plan Premium   Country  Canada   Device Dell XPS 13   Operating System Windows 7/10   My Question or Issue Latest desktop application release - podc...
  • MikeyR
  • Newbie
  • 12435 Views
  • 81 comments
  • 202 likes
  • Fixed
  • 12435 Views
  • 81 comments
  • 202 votes

Spotify crashing when switching output device

PlanPremiumCountry DK Operating SystemWindows 7 My Question or IssueWhen I change the default output device in the Windows sound manager, Spotify crashes every time. With crashes, I mean it continues playing the last second or so of sound on repeat o...

  • Casual Listener
  • Plan Premium Country  DK   Operating System Windows 7   My Question or Issue When I change the default output device in the Windows sound manager, Spotify crashes every time.&...
  • caxapexac
  • Newbie
  • 11330 Views
  • 70 comments
  • 196 likes
  • Fixed
  • 11330 Views
  • 70 comments
  • 196 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • nosciencehere
  • Casual Listener
  • 50434 Views
  • 191 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 50434 Views
  • 191 comments
  • 192 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • Mnmlst
  • Visitor
  • 36398 Views
  • 46 comments
  • 185 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 36398 Views
  • 46 comments
  • 185 votes

My profile picture keeps disappearing

PlanPremiumCountryUSAOperating SystemTrying all this on Windows 10 My Question or IssueI try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothi...

  • Visitor
  • Plan Premium Country USA Operating System Trying all this on Windows 10   My Question or Issue I try to change the photo of my profile, but every time I upload a new photo, it shows that...
  • DrPhil
  • Visitor
  • 27927 Views
  • 62 comments
  • 184 likes
  • Fixed
  • 27927 Views
  • 62 comments
  • 184 votes

[Webplayer] Blank Screen When I Try To Add Track To Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing the Web Player with Chrome and Edge, when I try to add a track to a playlist, all the c...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Using t...
  • Kamiqaze
  • Casual Listener
  • 12223 Views
  • 44 comments
  • 184 likes
  • Other
  • Fixed
  • 12223 Views
  • 44 comments
  • 184 votes

Queue not working correctly when adding songs (iOS)

Plan Premium Country USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787 My Question or Issue As the subject says, the queue isn't working correctly. If I pick a song on a play list, then open the queue and drag a song t...

  • Casual Listener
  • Plan Premium Country  USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787  My Question or Issue  As the subject says, the queue isn'...
  • fo_vydtuk-a26
  • Newbie
  • 18015 Views
  • 96 comments
  • 181 likes
  • Queue bug
    queue error
  • Fixed
  • 18015 Views
  • 96 comments
  • 181 votes

Android app crashes at launch

Plan Premium Country United Kingdom Device Moto G4 Operating System Android Nougat (7.0) My Question or Issue Hi there, I recently updated the app (3 days ago) and it was working fine this morning - but this afternoon I tried opening the app and it c...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Moto G4 Operating System Android Nougat (7.0)   My Question or Issue Hi there, I recently updated the app (3 days ago) and it was...
  • Doug5
  • Newbie
  • 20543 Views
  • 102 comments
  • 177 likes
  • Android
    Android App
    crashing
    crashing app
  • Fixed
  • 20543 Views
  • 102 comments
  • 177 votes

"publish my activity" automatically turns off

My friends can't see what I'm lisening to, and I keep turning on my "publish my activity on spotify' button in settings, but they still can't see and everytime I close the app it resets and says I have it turned off. Is there any way to keep it on?

  • Casual Listener
  • My friends can't see what I'm lisening to, and I keep turning on my "publish my activity on spotify' button in settings, but they still can't see and everytime I close the app it resets and says I ha...
  • Melody
  • Community Manager
  • 19715 Views
  • 86 comments
  • 175 likes
  • Fixed
  • 19715 Views
  • 86 comments
  • 175 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 16241 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 16241 Views
  • 181 comments
  • 174 votes

Daily Mix disappearing from Your Library

We've seen some reports that Daily Mix has completely disappeared from Your Library. We're looking into it!

  • Roadie
  • We've seen some reports that Daily Mix has completely disappeared from Your Library.    We're looking into it!
  • Vishal_baveja
  • Newbie
  • 14725 Views
  • 100 comments
  • 173 likes
  • Daily Mix
  • Fixed
  • 14725 Views
  • 100 comments
  • 173 votes

Connection Failed - [Vivo]

Plan Premium Country Philippines Device Vivo V5 My Question or Issue After my spotify automatically updated via wifi, it won't open anymore. After I tap the app, it will just load for a second, then will give me a black screen and a error message say...

  • Casual Listener
  • Plan Premium Country  Philippines Device Vivo V5   My Question or Issue After my spotify automatically updated via wifi, it won't open anymore. After I tap the app, it will ...
  • Jack
  • Roadie
  • 17827 Views
  • 154 comments
  • 171 likes
  • Fixed
  • 17827 Views
  • 154 comments
  • 171 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 12158 Views
  • 70 comments
  • 169 likes
  • Mobile
  • Fixed
  • 12158 Views
  • 70 comments
  • 169 votes

[Desktop] Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

Follow-up thread for https://community.spotify.com/t5/Desktop-Windows/Spotify-s-taskbar-icon-on-the-wrong-monitor-every-single-time/td-p/4669359 because it's an annoying issue and still unfixed Plan Premium Country DE Device Windows Desktop x64 with ...

  • Gig Goer
  • Follow-up thread for https://community.spotify.com/t5/Desktop-Windows/Spotify-s-taskbar-icon-on-the-wrong-monitor-every-single-time/td-p/4669359 because it's an annoying issue and still unf...
  • ggoldfingerd
  • Visitor
  • 14549 Views
  • 59 comments
  • 165 likes
  • Desktop
  • Fixed
  • 14549 Views
  • 59 comments
  • 165 votes

All saved albums now empty

As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? Not wanting to click save on a few hundred albums.

  • Casual Listener
  • As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? No...
  • As85145
  • Newbie
  • 18971 Views
  • 186 comments
  • 163 likes
  • Account
    Other
  • Fixed
  • 18971 Views
  • 186 comments
  • 163 votes