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[Desktop] Local files with special characters or non-English letters in their name not working

Plan Premium Country France Device Desktop Windows Operating System Windows 10 My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows desktop app (so not the Microsoft store version, the version downloaded from th...

  • Gig Goer
  • Plan Premium Country France Device Desktop Windows Operating System Windows 10   My Question or Issue The local files scan seems to be broken (again) on the Spotify Windows d...
  • slug_camargo
  • Gig Goer
  • 18665 Views
  • 121 comments
  • 202 likes
  • Desktop
  • Fixed
  • 18665 Views
  • 121 comments
  • 202 votes

[Android] Trapped in "Welcome to Family/Duo Mix"

Plan Premium Family Country USA Device Multiple Android phones Operating System Android 9/10 My Question or Issue Thinking it would be a fun thing to see a fusion of our odd musical tastes, three of my family members joined Family Mix. Joining was su...

  • Casual Listener
  • Plan Premium Family Country USA Device Multiple Android phones Operating System Android 9/10   My Question or Issue Thinking it would be a fun thing to see a fusion of o...
  • Zrnie
  • Newbie
  • 10760 Views
  • 78 comments
  • 202 likes
  • Android
    Premium for Family
  • Fixed
  • 10760 Views
  • 78 comments
  • 202 votes

[Desktop] Podcast shortcut gone in ver. 1.0.94.262.g3d5c231c

Plan Premium Country Canada Device Dell XPS 13 Operating System Windows 7/10 My Question or Issue Latest desktop application release - podcasts shortcut on sidebar is missing.

spotify_no_podcasts.png
  • Regular
  • Plan Premium   Country  Canada   Device Dell XPS 13   Operating System Windows 7/10   My Question or Issue Latest desktop application release - podc...
  • MikeyR
  • Newbie
  • 11811 Views
  • 81 comments
  • 202 likes
  • Fixed
  • 11811 Views
  • 81 comments
  • 202 votes

Spotify crashing when switching output device

PlanPremiumCountry DK Operating SystemWindows 7 My Question or IssueWhen I change the default output device in the Windows sound manager, Spotify crashes every time. With crashes, I mean it continues playing the last second or so of sound on repeat o...

  • Casual Listener
  • Plan Premium Country  DK   Operating System Windows 7   My Question or Issue When I change the default output device in the Windows sound manager, Spotify crashes every time.&...
  • caxapexac
  • Newbie
  • 11170 Views
  • 70 comments
  • 196 likes
  • Fixed
  • 11170 Views
  • 70 comments
  • 196 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • nosciencehere
  • Casual Listener
  • 48543 Views
  • 191 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 48543 Views
  • 191 comments
  • 192 votes

My profile picture keeps disappearing

PlanPremiumCountryUSAOperating SystemTrying all this on Windows 10 My Question or IssueI try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothi...

  • Visitor
  • Plan Premium Country USA Operating System Trying all this on Windows 10   My Question or Issue I try to change the photo of my profile, but every time I upload a new photo, it shows that...
  • DrPhil
  • Visitor
  • 27467 Views
  • 62 comments
  • 184 likes
  • Fixed
  • 27467 Views
  • 62 comments
  • 184 votes

[Webplayer] Blank Screen When I Try To Add Track To Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing the Web Player with Chrome and Edge, when I try to add a track to a playlist, all the c...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Using t...
  • Kamiqaze
  • Casual Listener
  • 9646 Views
  • 44 comments
  • 184 likes
  • Other
  • Fixed
  • 9646 Views
  • 44 comments
  • 184 votes

Queue not working correctly when adding songs (iOS)

Plan Premium Country USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787 My Question or Issue As the subject says, the queue isn't working correctly. If I pick a song on a play list, then open the queue and drag a song t...

  • Casual Listener
  • Plan Premium Country  USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787  My Question or Issue  As the subject says, the queue isn'...
  • fo_vydtuk-a26
  • Newbie
  • 17868 Views
  • 96 comments
  • 181 likes
  • Queue bug
    queue error
  • Fixed
  • 17868 Views
  • 96 comments
  • 181 votes

Android app crashes at launch

Plan Premium Country United Kingdom Device Moto G4 Operating System Android Nougat (7.0) My Question or Issue Hi there, I recently updated the app (3 days ago) and it was working fine this morning - but this afternoon I tried opening the app and it c...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Moto G4 Operating System Android Nougat (7.0)   My Question or Issue Hi there, I recently updated the app (3 days ago) and it was...
  • Doug5
  • Newbie
  • 20476 Views
  • 102 comments
  • 177 likes
  • Android
    Android App
    crashing
    crashing app
  • Fixed
  • 20476 Views
  • 102 comments
  • 177 votes

"publish my activity" automatically turns off

My friends can't see what I'm lisening to, and I keep turning on my "publish my activity on spotify' button in settings, but they still can't see and everytime I close the app it resets and says I have it turned off. Is there any way to keep it on?

  • Casual Listener
  • My friends can't see what I'm lisening to, and I keep turning on my "publish my activity on spotify' button in settings, but they still can't see and everytime I close the app it resets and says I ha...
  • Melody
  • Community Manager
  • 19623 Views
  • 86 comments
  • 175 likes
  • Fixed
  • 19623 Views
  • 86 comments
  • 175 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 15431 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 15431 Views
  • 181 comments
  • 174 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • Mnmlst
  • Visitor
  • 33382 Views
  • 46 comments
  • 173 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 33382 Views
  • 46 comments
  • 173 votes

Daily Mix disappearing from Your Library

We've seen some reports that Daily Mix has completely disappeared from Your Library. We're looking into it!

  • Roadie
  • We've seen some reports that Daily Mix has completely disappeared from Your Library.    We're looking into it!
  • Vishal_baveja
  • Newbie
  • 14573 Views
  • 100 comments
  • 173 likes
  • Daily Mix
  • Fixed
  • 14573 Views
  • 100 comments
  • 173 votes

Connection Failed - [Vivo]

Plan Premium Country Philippines Device Vivo V5 My Question or Issue After my spotify automatically updated via wifi, it won't open anymore. After I tap the app, it will just load for a second, then will give me a black screen and a error message say...

  • Casual Listener
  • Plan Premium Country  Philippines Device Vivo V5   My Question or Issue After my spotify automatically updated via wifi, it won't open anymore. After I tap the app, it will ...
  • Jack
  • Roadie
  • 17565 Views
  • 154 comments
  • 171 likes
  • Fixed
  • 17565 Views
  • 154 comments
  • 171 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • Crickers
  • Newbie
  • 10745 Views
  • 69 comments
  • 166 likes
  • Mobile
  • Fixed
  • 10745 Views
  • 69 comments
  • 166 votes

[Desktop] Spotify's taskbar icon on the wrong monitor every single time (dual monitors)

Follow-up thread for https://community.spotify.com/t5/Desktop-Windows/Spotify-s-taskbar-icon-on-the-wrong-monitor-every-single-time/td-p/4669359 because it's an annoying issue and still unfixed Plan Premium Country DE Device Windows Desktop x64 with ...

  • Gig Goer
  • Follow-up thread for https://community.spotify.com/t5/Desktop-Windows/Spotify-s-taskbar-icon-on-the-wrong-monitor-every-single-time/td-p/4669359 because it's an annoying issue and still unf...
  • ggoldfingerd
  • Visitor
  • 13148 Views
  • 59 comments
  • 165 likes
  • Desktop
  • Fixed
  • 13148 Views
  • 59 comments
  • 165 votes

All saved albums now empty

As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? Not wanting to click save on a few hundred albums.

  • Casual Listener
  • As of today all of my saved albums now just show "There are no songs from this album in your library", hundreds of saved albums are now just blank. Re-saving them makes them come back. What gives? No...
  • As85145
  • Newbie
  • 18750 Views
  • 186 comments
  • 163 likes
  • Account
    Other
  • Fixed
  • 18750 Views
  • 186 comments
  • 163 votes

Filter Issues With Playlists [Android]

When I am trying to filter for a song in a playlist, the song that plays is the first song in the playlist itself, not the filter. Say I filter for a song that is in the middle of the order of the playlist's songs and I click play on it, It will play...

  • Regular
  • When I am trying to filter for a song in a playlist, the song that plays is the first song in the playlist itself, not the filter. Say I filter for a song that is in the middle of the order of the pl...
  • Chris
  • Spotify
  • 11570 Views
  • 61 comments
  • 161 likes
  • Fixed
  • 11570 Views
  • 61 comments
  • 161 votes

30 minutes of ad-free music not working

This has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play commercials (not a video), then a couple songs (not ...

  • Casual Listener
  • This has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play c...
  • lorena98
  • Newbie
  • 48044 Views
  • 295 comments
  • 157 likes
  • 30 minutes of ad free not working
  • Fixed
  • 48044 Views
  • 295 comments
  • 157 votes

Family/Duo Mix doesn't show up

Plan Family Premium/Premium Country Sweden Device Computer, Iphone and android. Operating System Windows 10, Iphone 6S and Oneplus5 My Question or Issue Family Mix! Doesn't show up on my spotify or my partner's Spotify. We have tried, computer and ce...

  • Casual Listener
  • Plan Family Premium/Premium Country Sweden Device Computer, Iphone and android. Operating System Windows 10, Iphone 6S and Oneplus5   My Question or Issue   Family Mix...
  • Alex
  • Moderator
  • 25063 Views
  • 64 comments
  • 156 likes
  • Premium for Family
  • Fixed
  • 25063 Views
  • 64 comments
  • 156 votes