Ongoing Issues

How can I report an album that has an audio problem inside the service?

At first I thouight I was a mastering issue so I contacted the mastering engineer and he told me there was no problem on the recording, that after all he won a grammy because of that album. Went and bought the CD, bought some expensive hi-fi headphon...

shagy_kop
Regular
At first I thouight I was a mastering issue so I contacted the mastering engineer and he told me there was no problem on the recording, that after all he won a grammy because of that album. Went and ...
2017-03-24 10:38:13 AM
2022-10-06 4:46:29 PM
Spoxx
Regular
278 Views
3 comments
0 likes
album problem
audio problem
Fixed

278 Views
3 comments
0 votes

Blank Home Page

Hi I just log into my Spotify and my homepage is missing.Device: IPhone XSystem: IOS 10

OscarChang
Casual Listener
Hi I just log into my Spotify and my homepage is missing. Device: IPhone X System: IOS 10
2019-10-29 10:50:14 PM
2022-10-01 10:15:32 PM
josephd60
Roadie
6262 Views
34 comments
39 likes
Fixed

6262 Views
34 comments
39 votes

[Android][Playlists] Fast scrolling missing

For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the user experience. That being said, it's now easier to...

nazur
Casual Listener
For users like me, with playlists containing 1000+ songs, scrolling manually to get to the latest added song on Android will take a while. The removal of the fast scroll feature severly damaged the u...
2016-03-17 1:40:43 PM
2022-10-01 7:50:38 PM
qkachoo
Newbie
15436 Views
109 comments
81 likes
Android
Playlists
Fixed

15436 Views
109 comments
81 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

Kiril
Moderator
Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.
2022-09-29 10:26:49 AM
2022-09-30 4:41:50 PM
Lyubka
Moderator
2287 Views
21 comments
19 likes
Desktop
Mobile
Fixed

2287 Views
21 comments
19 votes

Discover Weekly not playing, and endlessly loads

We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.

Kiril
Moderator
We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.
2022-05-04 11:10:05 AM
2022-09-27 10:58:34 PM
gerd94706
Newbie
2678 Views
14 comments
15 likes
Your Library
Fixed

2678 Views
14 comments
15 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

Kiril
Moderator
We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
2022-02-22 10:48:23 AM
2022-09-25 11:25:36 PM
amendooas
Casual Listener
11994 Views
75 comments
115 likes
Desktop
Fixed

11994 Views
75 comments
115 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

Yordan
Moderator
We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
2022-02-04 2:52:29 PM
2022-09-21 10:52:25 AM
Yordan
Moderator
9582 Views
107 comments
83 likes
Desktop
Fixed

9582 Views
107 comments
83 votes

Problems activating Hulu with the student discount.

PlanPremiumCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI originally had the bundle with the premium spotify and Hulu for 9.99 a month but then all of a sudden the Hulu was taken off so I called Hulu and they said tha...

lolopop3
Casual Listener
Plan Premium Country United States Device iPhone 6s Operating System iOS 10 My Question or Issue I originally had the bundle with the premium spotify and Hulu for 9.99 a month but th...
2019-08-03 6:33:10 AM
2022-09-18 11:09:24 PM
bhillhouse
Newbie
19171 Views
46 comments
50 likes
Premium for Students
Fixed

19171 Views
46 comments
50 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

felixadiutama
Casual Listener
Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
2019-03-07 10:49:24 AM
2022-09-16 4:10:47 AM
turbobb
Casual Listener
83058 Views
629 comments
666 likes
Galaxy Watch
Samsung
Spotify
Fixed

83058 Views
629 comments
666 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

Dian
Moderator
Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.
2022-07-25 2:35:42 PM
2022-09-15 11:50:02 PM
ibnalfreak
Newbie
3924 Views
21 comments
39 likes
iOS
Fixed

3924 Views
21 comments
39 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

Dian
Moderator
Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this ...
2022-07-27 9:47:40 AM
2022-09-15 8:38:58 PM
AlejaR
Moderator
4473 Views
30 comments
79 likes
Desktop (Windows)
Fixed

4473 Views
30 comments
79 votes

Downtime September 14th, 2022: Web Player getting a 502 Bad Gateway Error

Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.

Novy
Moderator
Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.
2022-09-14 6:07:56 PM
2022-09-14 6:45:10 PM
Novy
Moderator
2111 Views
9 comments
21 likes
Desktop
Fixed

2111 Views
9 comments
21 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

Novy
Moderator
Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To p...
2022-04-06 5:24:36 PM
2022-09-14 5:11:30 PM
AlejaR
Moderator
6160 Views
26 comments
32 likes
Android
Fixed

6160 Views
26 comments
32 votes

[Web Player] Blank search results when using advanced search syntax

Hey folks, We have noticed the following issue with the web player:When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:", etc.). The issue is triggered when clicking away from the Top Results tab a...

Peter
Spotify Legend
Hey folks, We have noticed the following issue with the web player: When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:"...
2019-10-01 1:41:35 PM
2022-09-07 6:37:47 PM
Undeadhorrer
Newbie
860 Views
5 comments
2 likes
Web Player
Fixed

860 Views
5 comments
2 votes

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

GenuineCucumber
Regular
Plan Premium Operating System Android 7.0 My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
2020-02-18 6:29:33 PM
2022-09-05 6:51:38 PM
SvenBaijards
Visitor
9725 Views
32 comments
81 likes
Fixed

9725 Views
32 comments
81 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

Mihail
Spotify Legend
Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
2021-04-13 2:23:26 PM
2022-09-05 4:40:35 PM
Eni
Moderator
29846 Views
90 comments
148 likes
Subscriptions
Fixed

29846 Views
90 comments
148 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

Elykris
Casual Listener
For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.
2019-07-27 9:27:01 PM
2022-09-02 4:01:55 PM
endonio
Newbie
20514 Views
90 comments
100 likes
Desktop
Fixed

20514 Views
90 comments
100 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

Yordan
Moderator
We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
2022-03-05 2:10:03 PM
2022-08-31 3:49:11 PM
Novy
Moderator
34535 Views
280 comments
408 likes
Mobile
Fixed

34535 Views
280 comments
408 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

Dian
Moderator
Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us k...
2022-08-14 8:01:54 AM
2022-08-17 10:08:34 AM
Yordan
Moderator
10511 Views
41 comments
57 likes
Desktop
Fixed

10511 Views
41 comments
57 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

Peter
Spotify Legend
Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this a...
2019-12-06 4:24:18 PM
2022-08-12 6:39:13 PM
DravinClaw
Newbie
11126 Views
40 comments
339 likes
Subscription
Fixed

11126 Views
40 comments
339 votes

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