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Ongoing Issues

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Forum Posts

Downtime August 3rd, 2023: Google Play Billing issues in Czech Rep and Romania

We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use an alternative payment method that is available.

  • Moderator
  • Moderator
  • We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use a...
  • Kiril
  • Moderator
  • 227 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 227 Views
  • 2 comments
  • 0 votes

Downtime July 27th, 2023: Google Play Billing payment issues for Spotify Premium

We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter. In the meantime we suggest you to try using a different payment method if possible!

  • Moderator
  • Moderator
  • We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter.    In the meantime we suggest you to...
  • Kiril
  • Moderator
  • 1070 Views
  • 3 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 1070 Views
  • 3 comments
  • 4 votes

Android app crashes during playback

Hey folks, We're currently investigating an issue with the Android app crashing after a few minutes of playback. If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there ...

  • Spotify Legend
  • Hey folks,   We're currently investigating an issue with the Android app crashing after a few minutes of playback.   If your app is crashing immediately after opening it, we have a ...
  • MCB6735
  • Newbie
  • 5847 Views
  • 32 comments
  • 52 likes
  • Android
  • Fixed
  • 5847 Views
  • 32 comments
  • 52 votes

Downtime July 26th 2023: Folks are unable to purchase Audiobooks

We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded.

  • Moderator
  • Moderator
  • We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded. 
  • Weroloc027
  • Newbie
  • 615 Views
  • 4 comments
  • 5 likes
  • Other
  • Fixed
  • 615 Views
  • 4 comments
  • 5 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a dev...
  • ChonkyCat
  • Newbie
  • 20741 Views
  • 86 comments
  • 37 likes
  • iOS
  • Fixed
  • 20741 Views
  • 86 comments
  • 37 votes

[iOS] Issue with reordering playlist songs in Edit mode

I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or delete.

  • Casual Listener
  • I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or del...
  • boomercaligirl
  • Visitor
  • 4230 Views
  • 24 comments
  • 9 likes
  • iOS
  • Fixed
  • 4230 Views
  • 24 comments
  • 9 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 22504 Views
  • 206 comments
  • 227 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 22504 Views
  • 206 comments
  • 227 votes

Downtime July 11: Some users are unable to subscribe to Premium

Hey folks! We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated! Many thanks

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated!   Many thanks 🙂
  • ManMachine
  • Roadie
  • 1120 Views
  • 3 comments
  • 4 likes
  • Premium
    Subscriptions
  • Fixed
  • 1120 Views
  • 3 comments
  • 4 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affect...
  • AT1Dbeast
  • Newbie
  • 12982 Views
  • 50 comments
  • 22 likes
  • iOS
    Other
  • Fixed
  • 12982 Views
  • 50 comments
  • 22 votes

Constant Waze Pop-up

Plan - PremiumCountry - USDevice - Google Pixel 2Operating System - Android 9Spotify version - 8.4.89.515 I just installed a clean version of Spotify because my downloaded songs were no longer available offline. Now everytime I open Spotify in my car...

  • Casual Listener
  • Plan - Premium Country - US Device - Google Pixel 2 Operating System - Android 9 Spotify version - 8.4.89.515   I just installed a clean version of Spotify because my downloaded ...
  • flo_rian27
  • Newbie
  • 17943 Views
  • 43 comments
  • 91 likes
  • Fixed
  • 17943 Views
  • 43 comments
  • 91 votes

Users unable to cancel their subscription

We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are unable to cancel their subscription on their own - the Cancel button doesn't appear to do anything.   This is being investigated.
  • Joan
  • Moderator
  • 2663 Views
  • 24 comments
  • 20 likes
  • Premium
  • Fixed
  • 2663 Views
  • 24 comments
  • 20 votes

Spotify not working on Amazon Fire TV

It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.

  • Casual Listener
  • It no longer works on my Fire TV. I cannot log in or stream to it. None of the solutions on here work.   
  • janeydempsey
  • Visitor
  • 150418 Views
  • 489 comments
  • 2215 likes
  • Connect
  • Fixed
  • 150418 Views
  • 489 comments
  • 2215 votes

Song link opens the album and doesn't play

When i click a link to direct me to a song, it doesn't play the song it just shows the album which the song is from. I then have to search for the song in the album and click it before it plays. It's just on my app. on my computer it goes directly to...

  • Casual Listener
  • When i click a link to direct me to a song, it doesn't play the song it just shows the album which the song is from. I then have to search for the song in the album and click it before it plays.&nbsp...
  • candyfoxxx
  • Newbie
  • 9712 Views
  • 31 comments
  • 18 likes
  • Fixed
  • 9712 Views
  • 31 comments
  • 18 votes

Random letters on content titles when sharing from mobile

Hey folks, We've received some reports that random letters (usually "asdasd") show on the title of content that gets shared via mobile. This is happening to all podcasts and music content. Rest assured that the right folks are investigating this.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that random letters (usually "asdasd") show on the title of content that gets shared via mobile. This is happening to all podcasts and mus...
  • Novy
  • Moderator
  • 300 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Fixed
  • 300 Views
  • 2 comments
  • 0 votes

[Desktop] Spotify not displaying liked songs in Daily Mix correctly

Plan: Premium Country: Germany Device: Macbook Pro early 2015) Operating System: Mojave 10.14.6 My Question or Issue: I have posted this Issue before but It vanished for some reason... In you Daily Mix, the list just randomly displays a song as liked...

wrong-in-list.png wrong-in-list_2.png correct.png correct Kopie.png
  • Regular
  • Plan: Premium Country: Germany   Device: Macbook Pro early 2015) Operating System: Mojave 10.14.6   My Question or Issue: I have posted this Issue before but It vanish...
  • Chrysaloid
  • Newbie
  • 4801 Views
  • 13 comments
  • 27 likes
  • Desktop
  • Fixed
  • 4801 Views
  • 13 comments
  • 27 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 14124 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 14124 Views
  • 127 comments
  • 114 votes

Downtime 12.06.23: Folks are unable to upgrade to Premium.

We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.

  • Moderator
  • Moderator
  • We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.
  • Hamikos9
  • Music Fan
  • 1754 Views
  • 8 comments
  • 10 likes
  • Subscriptions
  • Fixed
  • 1754 Views
  • 8 comments
  • 10 votes

Spotify app not available in Google Play Store on Galaxy Watches

Hey folks, Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it available again!

  • Spotify Legend
  •  Hey folks,   Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it availab...
  • Alex
  • Spotify Legend
  • 2256 Views
  • 16 comments
  • 14 likes
  • Android
    Other
  • Fixed
  • 2256 Views
  • 16 comments
  • 14 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 8039 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 8039 Views
  • 58 comments
  • 100 votes

'Show my current top artists' Button Not Working

Hey,We've seen a few reports of the 'Show my current top artists' button not working as it should. "Toggling on/off the setting under Spotify > Preferences > Social > 'Show my current top artists' on desktop does not seem to be controlling whether th...

  • Spotify
  • Spotify
  • Hey, We've seen a few reports of the 'Show my current top artists' button not working as it should.   "Toggling on/off the setting under Spotify > Preferences > Social >&nbs...
  • 31nbzgrmeu4aejmnveou
  • Newbie
  • 3675 Views
  • 10 comments
  • 25 likes
  • Desktop
  • Fixed
  • 3675 Views
  • 10 comments
  • 25 votes