Announcements

Having trouble seeing your Wrapped stories? To fix this, update the Spotify app to the latest version.

Find more info on our community FAQ.

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Verify Integrity of APK on Android

isDevice:Nexus 9 Operating System Version:Android 6.0.1 Spotify Version:4.4.0.1008 Description:Hi, Again this time I want to try something different and check the Android App, obviously this is different from just reviewing the javascript files from ...

device-2016-02-07-011302.png device-2016-02-07-011353.png Screen Shot 2016-02-07 at 1.18.50 AM.png
  • Regular
  •  isDevice: Nexus 9   Operating System Version: Android 6.0.1   Spotify Version: 4.4.0.1008   Description: Hi, Again this time I want to try something different and check...
  • arangel_glz
  • Regular
  • 1891 Views
  • 3 comments
  • 0 likes
  • Android
    Security
  • Fixed
  • 1891 Views
  • 3 comments
  • 0 votes

Spotify UI Empty

Device: Lenovo Y70-70 (Laptop) Operating System Version: Windows 8.1 64 bit. Spotify Version: Can't Read/ Update 05.02.2016 Description: Spotify is empty. Only two lines see in a interface. Spotify Free and Line of Menu.Menu can be opened and pressed...

  • Casual Listener
  • Device: Lenovo Y70-70 (Laptop)   Operating System Version: Windows 8.1 64 bit.   Spotify Version: Can't Read/ Update 05.02.2016   Description:  Spotify is empty.  Onl...
  • ottercoder
  • Newbie
  • 946 Views
  • 15 comments
  • 0 likes
  • Windows
  • Fixed
  • 946 Views
  • 15 comments
  • 0 votes

Onkyo TX-8050 remote app android. Search Engine Endless response.

Device: ONKYO TX-8050Operating System Version: ANDROID 4Spotify Version: Onkyo appication via web serviceDescription: Search engine does not work any more. Searching never endsTo reproduce:Start ONKYO remote appStep Change to SPOTIFY serviceClick sea...

  • Casual Listener
  • Device:  ONKYO TX-8050 Operating System Version:  ANDROID 4 Spotify Version:  Onkyo appication via web service Description:  Search engine does not work any more. Searching...
  • jean3601
  • Community Legend
  • 1418 Views
  • 13 comments
  • 0 likes
  • Android 4.1 Onkyo tx-8050
  • Fixed
  • 1418 Views
  • 13 comments
  • 0 votes

"Incorrect last.fm credentials" message

Device: iPhone 6SiPad Air 2 Operating System Version:9.2.1 Spotify Version:4.8.0.1085 Description:Both my iPhone and IPad can no longer authenticate to Last.fm. This was working fine before version 4.8 of Spotify. I have not changed my last.fm creden...

  • Casual Listener
  • Device:  iPhone 6S iPad Air 2   Operating System Version: 9.2.1   Spotify Version: 4.8.0.1085   Description: Both my iPhone and IPad can no longer authenticate to Last....
  • Jason
  • Spotify Legend
  • 922 Views
  • 6 comments
  • 0 likes
  • iOS
  • Fixed
  • 922 Views
  • 6 comments
  • 0 votes

New Abbath album is not playable

Device: Windows Operating System Version: Windows 8 Spotify Version: 1.0.20.101.ge6957e14 Description: I'm unable to play the new Abbath album. It was released a week ago, but I just get an error message saying the track is not accessible (and that I...

  • Regular
  • Device: Windows   Operating System Version: Windows 8   Spotify Version: 1.0.20.101.ge6957e14   Description: I'm unable to play the new Abbath album. It was released a week ago, ...
  • Adam_B
  • Spotify
  • 446 Views
  • 5 comments
  • 0 likes
  • Windows
  • Fixed
  • 446 Views
  • 5 comments
  • 0 votes

Can't connect to Webplayer

Device: Windows Operating System Version: Windows 7 Spotify Version: Webplayer Description: 504 Gateway Time-out To reproduce:www.play.spotify.comWorkaround:Couldn't find a solution. Tried different wireless connections, different Browers, clearing t...

  • Casual Listener
  • Device: Windows   Operating System Version: Windows 7   Spotify Version: Webplayer   Description: 504 Gateway Time-out   To reproduce: www.play.spotify.com Workaround:...
  • sebastiankreuz
  • Spotify Legend
  • 1926 Views
  • 30 comments
  • 0 likes
  • Web Player
  • Fixed
  • 1926 Views
  • 30 comments
  • 0 votes

Literally everything broken

Device: Sony Xperia Z3 Operating System Version: Android 5.1.1 Spotify Version:4.4.0.1008 Description: App constantly slows down while connected to Internet, songs keep unsyncing while in offline mode, recently all my songs disappeared and after seve...

  • Regular
  • Device: Sony Xperia Z3   Operating System Version: Android 5.1.1   Spotify Version:4.4.0.1008   Description: App constantly slows down while connected to Internet, songs keep uns...
  • James
  • Spotify
  • 444 Views
  • 5 comments
  • 0 likes
  • Android
  • Fixed
  • 444 Views
  • 5 comments
  • 0 votes

Next and Back keys on mechanical keyboard don't work on spotify

Device: Mac Operating System Version:10.10.5 Spotify Version:1.0.20.94.g8f8543b3 Description:Cannot use built in next and previous keys on my mechanical keyboard to go to next song using spotify. Rdio did this with no problem. Doesn't matter if spoti...

  • Casual Listener
  • Device:  Mac    Operating System Version: 10.10.5   Spotify Version: 1.0.20.94.g8f8543b3   Description: Cannot use built in next and previous keys on my mechanical ...
  • BVB9805
  • Newbie
  • 2466 Views
  • 21 comments
  • 0 likes
  • Mac
  • Fixed
  • 2466 Views
  • 21 comments
  • 0 votes

Email about an album, album wont play.

Device: Windows PC Operating System Version: Windows 10 Spotify Version: 1.0.20.94.g8f8543b3 Description: Received email that a new album is available "King" from the band "Fleshgod Apocalypse" There is a link in the email to play the album. When I c...

  • Casual Listener
  • Device: Windows PC    Operating System Version: Windows 10   Spotify Version: 1.0.20.94.g8f8543b3   Description: Received email that a new album is available "King" fro...
  • Jason
  • Spotify Legend
  • 342 Views
  • 5 comments
  • 0 likes
  • Album Unavailable
    Desktop
    Web Player
    Windows
  • Fixed
  • 342 Views
  • 5 comments
  • 0 votes

Spotify cant play some songs at all

Device:windows Operating System Version:windows 7 Spotify Version:1.0.20.94. Description:Spotify wont play some songs at all it says that cant play current song To reproduce:Step 1 after updating the newest version this problem firts occuredStep 2......

  • Casual Listener
  • Device:windows   Operating System Version:windows 7   Spotify Version:1.0.20.94.   Description:Spotify wont play some songs at all it says that cant play current song   To...
  • sebastiankreuz
  • Spotify Legend
  • 306 Views
  • 5 comments
  • 0 likes
  • Windows
  • Fixed
  • 306 Views
  • 5 comments
  • 0 votes

[Desktop] Browse partially or completely does not load after coming back from sleep

Device:OS X Operating System Version: OS X El Capitan (10.11.2) Spotify Version: 1.0.20.94.g8f8543b3 Description:If spotify (and the mac) has been running for an extended period of time the browse tab fails to load properly after the mac resumes from...

  • Casual Listener
  • Device: OS X   Operating System Version: OS X El Capitan (10.11.2)   Spotify Version: 1.0.20.94.g8f8543b3   Description: If spotify (and the mac) has been running for an extend...
  • Jason
  • Spotify Legend
  • 480 Views
  • 8 comments
  • 0 likes
  • Desktop
  • Fixed
  • 480 Views
  • 8 comments
  • 0 votes

Spotify crashes PS3

Hello everyone. We are aware that users are currently experiencing issues using Spotify on their PS3. In order for us to properly troubleshoot and resolve the issue we need more information from you. Please reply here if you're experiencing this issu...

  • Spotify Legend
  • Hello everyone. We are aware that users are currently experiencing issues using Spotify on their PS3.   In order for us to properly troubleshoot and resolve the issue we need more informatio...
  • RaleighsRotten
  • Newbie
  • 7370 Views
  • 50 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 7370 Views
  • 50 comments
  • 0 votes

[OSX] Spotify hangs upon launch

Device:OS X Operating System Version:El Capitan Spotify Version:1.0.20.94.g8f8543b3 Description:Spotify hangs upon launch. Force-kill and re-launch allows Spotify to start. Closing it and re-starting again will cause the same problem. Effectively you...

  • Music Fan
  • Device: OS X   Operating System Version: El Capitan    Spotify Version: 1.0.20.94.g8f8543b3   Description: Spotify hangs upon launch. Force-kill and re-launch allow...
  • gnovella16
  • Roadie
  • 2311 Views
  • 28 comments
  • 0 likes
  • Mac
  • Fixed
  • 2311 Views
  • 28 comments
  • 0 votes

Spotify VERY slow.

Device: intel core 5, 8g ram Operating System Version:Windows 8.1, i Spotify Version:1.0.19.106.gb8a7150f Description: The client is extremely slow, searches take forever, after the last upgrade is almost impossible to use, the buffering is ok, but I...

  • Casual Listener
  • Device: intel core 5, 8g ram   Operating System Version:Windows 8.1, i   Spotify Version:1.0.19.106.gb8a7150f   Description: The client is  extremely slow, searches tak...
  • sebastiankreuz
  • Spotify Legend
  • 548 Views
  • 4 comments
  • 0 likes
  • Windows 8.1
  • Fixed
  • 548 Views
  • 4 comments
  • 0 votes

Onkyo problems Music don't play anymore, why?

Device: A/V Receiver Onkyo TX NR727 Operating System Version: Widows Spotify Version: 1.0.19.106.gb8a7150f Description: Suddenly, can't play music anymore on my receiver. All playlists are still here, but when I try to play a title, the song still no...

  • Casual Listener
  • Device: A/V Receiver Onkyo TX NR727   Operating System Version: Widows   Spotify Version: 1.0.19.106.gb8a7150f   Description: Suddenly, can't play music anymore on my receiver. A...
  • g079992
  • Newbie
  • 11959 Views
  • 91 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 11959 Views
  • 91 comments
  • 0 votes

[Android] Crash randomly since last update 4.10.868

Device: WIKO CINK PEAXOperating System Version: Android 4.1.1Spotify Version: 4.10.868Description: Since this last version Spotify crashes without any popup prompt.To reproduce:Start listen a playlist (shuffle mode activate or not)Wait some minutesTh...

  • Casual Listener
  • Device:  WIKO CINK PEAX Operating System Version:  Android 4.1.1 Spotify Version:  4.10.868 Description:  Since this last version Spotify crashes without any popup prompt. ...
  • HatfieldScarlet
  • Gig Goer
  • 955 Views
  • 12 comments
  • 0 likes
  • Android
  • Fixed
  • 955 Views
  • 12 comments
  • 0 votes

Stops playing after 10 minutes

Device: LG G2 Operating System Version: 5.0.2 Spotify Version: 4.1.0.868 Description: Stops playing after 10 minutes To reproduce:Start a playlist that has more than 10 minutes of musicWait 10 minutesPlayback stopsWorkaround: N/A Additional informati...

  • Casual Listener
  • Device: LG G2   Operating System Version: 5.0.2   Spotify Version: 4.1.0.868   Description: Stops playing after 10 minutes   To reproduce: Start a playlist that has...
  • g69ajhv1xrxgsit
  • Visitor
  • 14122 Views
  • 75 comments
  • 0 likes
  • Android
  • Fixed
  • 14122 Views
  • 75 comments
  • 0 votes

Spotify crashes after locking phone

Device: Huawei excend P7 Operating System Version: Android Lollipop 5.1.1 Emui 3.1 Spotify Version: 4.0.0.8.00 Description: Spotify crashes after locking phone, If not locked it keeps playing To reproduce:start music on spotifyLock the phoneWorkaroun...

  • Casual Listener
  • Device: Huawei excend P7   Operating System Version: Android Lollipop 5.1.1 Emui 3.1   Spotify Version: 4.0.0.8.00   Description: Spotify crashes after locking phone, If not lock...
  • Pricilla
  • Spotify
  • 559 Views
  • 3 comments
  • 0 likes
  • Android
    huawei
    updated
  • Fixed
  • 559 Views
  • 3 comments
  • 0 votes

Change playlist, album or song but spotify reverts back to same album

Device: OS X Operating System Version: 10.10.5 Spotify Version: 1.0.16.104 Description: To reproduce:Begin to play new song from either radio, playlist or albumAfter selected song finishes, spotify takes me back to the same album (he will have his wa...

  • Casual Listener
  • Device: OS X   Operating System Version: 10.10.5   Spotify Version: 1.0.16.104   Description:   To reproduce: Begin to play new song from either radio, playlist or album...
  • James
  • Spotify
  • 566 Views
  • 4 comments
  • 0 likes
  • Mac
  • Fixed
  • 566 Views
  • 4 comments
  • 0 votes

Playlist order different on ipad and iphone

Device: Iphone 6, iPad air 2 Operating System Version: Both ios 9.1 Spotify Version: 4.2.0.1025 Description: the order of the starred tracks playlist is different on both devices. on the iphone the order is old to newon the ipad the order is new to o...

  • Casual Listener
  • Device:   Iphone 6, iPad air 2   Operating System Version:   Both ios 9.1   Spotify Version:   4.2.0.1025   Description:   the order of the starred tr...
  • James
  • Spotify
  • 420 Views
  • 4 comments
  • 0 likes
  • iOS
  • Fixed
  • 420 Views
  • 4 comments
  • 0 votes