Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Desktop][Windows] Clicking Help crashes Spotify

Thread: 442570 Status: Resolved Description: Clicking Help causes Spotify to crash Additional information: This seems to be limited to the latest version (0.9.2.18), on Windows Please provide this information so we can investigate: Spotify version(Go...

  • Spotify Legend
  • Thread: 442570 Status: Resolved Description: Clicking Help causes Spotify to crash   Additional information: This seems to be limited to the latest version (0.9.2.18), on Windows...
  • Peter__
  • Community Legend
  • 2513 Views
  • 24 comments
  • 0 likes
  • Fixed
  • 2513 Views
  • 24 comments
  • 0 votes

[Account] Multiple artist recommendation e-mails

Thread: 439968 Status: Closed Description: Multiple emails being received suggesting the same artists / albums. Additional information: - - - - When posting in this forum please make sure you have read these guidelines. - - - Updates 2013-06-12: We a...

  • Roadie
  • Thread: 439968 Status: Closed Description: Multiple emails being received suggesting the same artists / albums.    Additional information: -   - - - When...
  • Peter__
  • Community Legend
  • 667 Views
  • 2 comments
  • 0 likes
  • Fixed
  • 667 Views
  • 2 comments
  • 0 votes

[Mac][OSX 10.5] Spotify doesn't work any more

Thread: 393602 , 409632 Status: Resolved again Description Having worked previously, installing and using Spotify-0.8.5.dmg seems to result in a crash, rendering the app unusable Additional information - Updates 2013-05-16: We are investigating the i...

  • Spotify Legend
  • Thread: 393602 ,  409632 Status: Resolved again Description Having worked previously, installing and using Spotify-0.8.5.dmg seems to result in a crash, rendering the app unusable   ...
  • Peter__
  • Community Legend
  • 9056 Views
  • 68 comments
  • 0 likes
  • Fixed
  • 9056 Views
  • 68 comments
  • 0 votes

[Windows] Clicking the title bar under the album art can crash the client every time

Reported by: jwylot Status: Closed Description: This seems to be Windows-only. Happening on, at least, windows 7 and 8. Go to preferences Put the cursor in the username field (field was blank in my case) Now click on the grey bar under the album art ...

  • Spotify Legend
  • Reported by: jwylot   Status: Closed Description: This seems to be Windows-only. Happening on, at least, windows 7 and 8. Go to preferences Put the cursor in the username fie...
  • Peter__
  • Community Legend
  • 1869 Views
  • 12 comments
  • 0 likes
  • Fixed
  • 1869 Views
  • 12 comments
  • 0 votes

[OS X] Renaming a playlist asks to delete it

Threads: 384196, 385658 Status: Collecting information Description We've had a few users report that when right-clicking a playlist to rename it, pressing delete is bringing up the "do you really want to delete this playlist?" option when it should d...

  • Roadie
  • Threads: 384196, 385658 Status: Collecting information Description We've had a few users report that when right-clicking a playlist to rename it, pressing delete is bringing up the "d...
  • meahtenoha
  • Spotify
  • 696 Views
  • 4 comments
  • 0 likes
  • Fixed
  • 696 Views
  • 4 comments
  • 0 votes

[Android] Songs randomly stop playing

Thread: 380716 Status: Unresolved Description: When listening to music in either on- or offline mode, Spotify will stop playing after 1-2 songs. Additional information: When replying please make sure to read [Android] Troubleshooting Spotify and prov...

  • Spotify Legend
  • Thread: 380716 Status: Unresolved Description: When listening to music in either on- or offline mode, Spotify will stop playing after 1-2 songs.   Additional information: When repl...
  • meahtenoha
  • Spotify
  • 31985 Views
  • 58 comments
  • 0 likes
  • Android
    bug
    playback
  • Fixed
  • 31985 Views
  • 58 comments
  • 0 votes

[Desktop] Version 0.9.0 resets the cache location to default

Thread: 364532 Status: Resolved Description: Since update 0.9.0 the cache location resets every time you exit the app. This has two side effects: Any content you had downloaded before 0.9.0 is gone Any users with a small primary hard disk are unable ...

  • Spotify Legend
  • Thread: 364532 Status: Resolved Description: Since update 0.9.0 the cache location resets every time you exit the app. This has two side effects: Any content you had downloaded before 0.9.0...
  • Peter__
  • Community Legend
  • 6394 Views
  • 54 comments
  • 0 likes
  • Fixed
  • 6394 Views
  • 54 comments
  • 0 votes

[Desktop][Artist page] Clicking left-side album artwork won't return you to currently playing track

Thread: 328988 Status: Unresolved Description Find an artist page that has a lot of albums (for example: Steve Aoki) Scroll down, off the first page and start playing a track Scroll back up, so the currently playing track isn't shown on screen anymor...

  • Spotify Legend
  • Thread: 328988 Status: Unresolved Description Find an artist page that has a lot of albums (for example: Steve Aoki) Scroll down, off the first page and start playing a track Scroll back ...
  • kawaiiguyy
  • Casual Listener
  • 2770 Views
  • 18 comments
  • 0 likes
  • Fixed
  • 2770 Views
  • 18 comments
  • 0 votes

[Desktop] Filter Bar Issues on Playlists

Reported by: Peter Thread: 328446 Status: Resolved Description: Under certain conditions, it is not possible to search using the filter bar in Playlists or close the filter bar. To reproduce: Open Spotify Bring up the filter bar on a playlist (Ctrl/C...

  • Spotify Legend
  • Reported by: Peter Thread: 328446 Status: Resolved Description: Under certain conditions, it is not possible to search using the filter bar in Playlists or close the filter bar. ...
  • godest
  • Newbie
  • 1752 Views
  • 11 comments
  • 0 likes
  • Fixed
  • 1752 Views
  • 11 comments
  • 0 votes

[Desktop] Playlist title not updating on rename

Thread: 337974 Status: Fixed Description Renaming a playlist does not change the name in the playlist view until Spotify is restarted Additional information Steps to reproduce: Click New Playlist in the left hand side menu panel Call your playlist "P...

  • Roadie
  • Thread: 337974 Status: Fixed Description Renaming a playlist does not change the name in the playlist view until Spotify is restarted Additional information Steps to reproduce:...
  • Peter__
  • Community Legend
  • 1175 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 1175 Views
  • 3 comments
  • 0 votes

[iOS] Phone calls don't come in when Spotify is playing

Thread: 335104 Status: New Description: Version: 0.6.0.181 Core: 0.7.1.6554 As reported by encathal: Description Whenever I am listening to Spotify on my phone and a call attempts to come in Spotify stops for second and then continues playing and the...

  • Spotify Legend
  • Thread: 335104 Status: New Description: Version: 0.6.0.181   Core: 0.7.1.6554 As reported by encathal:   Description Whenever I am listening to Spotify on my phone and a call ...
  • Rod2015
  • Newbie
  • 6344 Views
  • 38 comments
  • 0 likes
  • call
    iOS
    phone
  • Fixed
  • 6344 Views
  • 38 comments
  • 0 votes

[WP8] App crashes when scrolling playlists

Thread: 273698 Status: Unresolved Description: Scrolling down the playlist view the app will crash Happens on the HTC 8S and Nokia Lumia 920 Additional information: This can also happen when selecting a track in any playlist This seems to be a legacy...

  • Spotify Legend
  • Thread: 273698 Status: Unresolved Description: Scrolling down the playlist view the app will crash Happens on the HTC 8S and Nokia Lumia 920   Additional information: This can al...
  • vicky84wicket
  • Newbie
  • 2652 Views
  • 29 comments
  • 0 likes
  • Fixed
  • 2652 Views
  • 29 comments
  • 0 votes

[Desktop] Error 114 trying to use Spotify

Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use it. Spotify remains in offline mode Additional information...

  • Spotify Legend
  • Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use i...
  • Peter__
  • Community Legend
  • 11000 Views
  • 50 comments
  • 0 likes
  • Fixed
  • 11000 Views
  • 50 comments
  • 0 votes

[OS X] The "Private session" option is not available

Thread: 61703 Status: Unresolved Description: The option to turn on a private session is no longer available Additional information: This bug has been here for a while, as seen i the original thread. Screenshot of the missing option: -- When posting ...

Screen-shot-2012-05-14-at-16.25.18.jpg
  • Spotify Legend
  • Thread: 61703 Status: Unresolved Description: The option to turn on a private session is no longer available   Additional information: This bug has been here for a while, as seen...
  • Peter__
  • Community Legend
  • 1227 Views
  • 5 comments
  • 0 likes
  • Fixed
  • 1227 Views
  • 5 comments
  • 0 votes

[Desktop] Liking a track (thumbs up) won't add the Liked from Radio playlist

Thread: 124136 Status: Resolved Description If you don't have the Liked from Radio playlist yet , giving any track on any radio station a Thumbs Up the first time should create a new playlist for you called "Liked from Radio." For some users this pla...

  • Spotify Legend
  • Thread: 124136 Status: Resolved Description If you don't have the Liked from Radio playlist yet , giving any track on any radio station a Thumbs Up the first time should create a new playlist f...
  • Peter__
  • Community Legend
  • 7585 Views
  • 29 comments
  • 0 likes
  • Fixed
  • 7585 Views
  • 29 comments
  • 0 votes

[Windows] Spotify stops responding on Windows 8

Thread: 130900 Status: Resolved Description Some users are unable to run Spotify on Windows 8. Spotify either stops responding after ~30 seconds or doesn't run at all. Additional information Windows 8 is not currently officially supported. Disabling ...

  • Spotify Legend
  • Thread: 130900 Status: Resolved Description Some users are unable to run Spotify on Windows 8. Spotify either stops responding after ~30 seconds or doesn't run at all. Additional informat...
  • DocRager
  • Newbie
  • 5835 Views
  • 22 comments
  • 0 likes
  • Fixed
  • 5835 Views
  • 22 comments
  • 0 votes

[iOS] Track resumed at wrong location

Thread: 211266 Status: Closed Description "Steps to reproduce: Sync a track that is of a long duration to the device (perhaps 2 hours) Listen to that track Receive an inbound call Hang up inbound call Spotify resumes playback, but not at all close to...

  • Spotify Legend
  • Thread: 211266 Status: Closed Description "Steps to reproduce: Sync a track that is of a long duration to the device  (perhaps 2 hours) Listen to that track Receive an inbound cal...
  • Peter__
  • Community Legend
  • 1470 Views
  • 6 comments
  • 0 likes
  • Fixed
  • 1470 Views
  • 6 comments
  • 0 votes

[Facebook][Spotify] Showing wrong tracks

Thread: 241060 Status: Resolved Description Two seemingly related issues: Facebook doesn't show the track that was actually played When copying and pasting a track URI from Spotify the pasted track is not what was copied in Spotify. Additional inform...

  • Spotify Legend
  • Thread: 241060 Status: Resolved Description Two seemingly related issues: Facebook doesn't show the track that was actually played When copying and pasting a track URI from Spotify the past...
  • amautifect
  • Newbie
  • 8915 Views
  • 80 comments
  • 0 likes
  • Fixed
  • 8915 Views
  • 80 comments
  • 0 votes

[iOS] Extreme battery drain on iPhone 5

Thread: 154996 Status: Fixed Description: Spotify seems to drain the battery on some iPhones Additional information: From the original thread: "I have the premium service and have noticed a significant battery drain when using Spotify as compared to ...

  • Spotify Legend
  • Thread: 154996 Status: Fixed Description: Spotify seems to drain the battery on some iPhones   Additional information: From the original thread: "I have the premium service and h...
  • Archer0829
  • Newbie
  • 24737 Views
  • 152 comments
  • 0 likes
  • Fixed
  • 24737 Views
  • 152 comments
  • 0 votes

[Android] New music won't stay downloaded

Thread: 115032 Status: Resolved Description: Whereas older playlists remain intact, newer tracks synced for offline playback tend to get unsynced. Additional information: Disappearing playlists go back as far as July, 2012 When replying here, please ...

  • Spotify Legend
  • Thread: 115032 Status: Resolved Description: Whereas older playlists remain intact, newer tracks synced for offline playback tend to get unsynced.   Additional information: Disap...
  • Goodman
  • Spotify Legend
  • 31250 Views
  • 391 comments
  • 0 likes
  • Fixed
  • 31250 Views
  • 391 comments
  • 0 votes