Announcements

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Filter Issues With Playlists [Android]

When I am trying to filter for a song in a playlist, the song that plays is the first song in the playlist itself, not the filter. Say I filter for a song that is in the middle of the order of the playlist's songs and I click play on it, It will play...

  • Regular
  • When I am trying to filter for a song in a playlist, the song that plays is the first song in the playlist itself, not the filter. Say I filter for a song that is in the middle of the order of the pl...
  • Chris
  • Spotify
  • 11626 Views
  • 61 comments
  • 161 likes
  • Fixed
  • 11626 Views
  • 61 comments
  • 161 votes

30 minutes of ad-free music not working

This has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play commercials (not a video), then a couple songs (not ...

  • Casual Listener
  • This has happened more than once. Usually right when I start Spotify via Iphone app. I'll get the outro "The next 30 minutes are on us after this short video" or whatever it says, then it will play c...
  • lorena98
  • Newbie
  • 48354 Views
  • 295 comments
  • 157 likes
  • 30 minutes of ad free not working
  • Fixed
  • 48354 Views
  • 295 comments
  • 157 votes

Family/Duo Mix doesn't show up

Plan Family Premium/Premium Country Sweden Device Computer, Iphone and android. Operating System Windows 10, Iphone 6S and Oneplus5 My Question or Issue Family Mix! Doesn't show up on my spotify or my partner's Spotify. We have tried, computer and ce...

  • Casual Listener
  • Plan Family Premium/Premium Country Sweden Device Computer, Iphone and android. Operating System Windows 10, Iphone 6S and Oneplus5   My Question or Issue   Family Mix...
  • Alex
  • Moderator
  • 25713 Views
  • 64 comments
  • 156 likes
  • Premium for Family
  • Fixed
  • 25713 Views
  • 64 comments
  • 156 votes

[Android] App keeps crashing whenever I try listening to podcasts

Plan Premium Country Sweden Device Honor 8 Operating System Android 7.0 My Question or Issue My app keeps crashing whenever I start playing a podcast. Music works fine. Have re installed the app multiple times and cleared cache but nothing fixes it.

  • Casual Listener
  •   Plan Premium Country Sweden Device Honor 8 Operating System Android 7.0   My Question or Issue My app keeps crashing whenever I start playing a podcast. Music work...
  • Marelise
  • Casual Listener
  • 15072 Views
  • 142 comments
  • 152 likes
  • Android
  • Fixed
  • 15072 Views
  • 142 comments
  • 152 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no longer...
  • MissKitty614
  • Music Fan
  • 15440 Views
  • 50 comments
  • 150 likes
  • iOS
  • Fixed
  • 15440 Views
  • 50 comments
  • 150 votes

[iOS] App crashes instantly

Plan Premium Country Germany Device IPhone Xs Operating System iOS 13.1.3 Issue Since i have updated to new software (version 8.5.28), i cannot open Spotify, the app crashes instantly when opened. I have already tried rebooting, reinstalling, i have ...

  • Casual Listener
  • Plan Premium Country Germany Device IPhone Xs Operating System iOS 13.1.3   Issue Since i have updated to new software (version 8.5.28), i cannot open Spotify, the app crashe...
  • LauraVanLou
  • Visitor
  • 18597 Views
  • 72 comments
  • 150 likes
  • Fixed
  • 18597 Views
  • 72 comments
  • 150 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this ...
  • Ade0410
  • Newbie
  • 26911 Views
  • 76 comments
  • 149 likes
  • Your Library
  • Fixed
  • 26911 Views
  • 76 comments
  • 149 votes

Tinder asking me to sign up for Spotify

I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify, the app is up to date, and it’s still saying I nee...

  • Casual Listener
  • I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify,...
  • Sinellia83
  • Newbie
  • 11481 Views
  • 43 comments
  • 149 likes
  • Connect
  • Fixed
  • 11481 Views
  • 43 comments
  • 149 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium  are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues...
  • Novy
  • Moderator
  • 11637 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 11637 Views
  • 28 comments
  • 148 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 29672 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 29672 Views
  • 90 comments
  • 148 votes

[Desktop] Scroll position not saved when navigating through pages

Hey folks, We're receiving reports from users that navigating back and forth through the desktop app no longer returns them to the point on the page they were previously on. If they're halfway down a page and try navigating forward a page, returning ...

  • Spotify Legend
  • Hey folks,     We're receiving reports from users that n avigating back and forth through the desktop app no longer returns them to the point on the page they were previously on.&n...
  • jaclynkpage
  • Newbie
  • 11441 Views
  • 81 comments
  • 144 likes
  • Desktop
  • Fixed
  • 11441 Views
  • 81 comments
  • 144 votes

Spotify Free (ads) causes browser to launch on malware / virus websites

There's something pretty alarming going on right now with Spotify Free. This started a several hours ago. If you have Spotify Free open, it will launch - and keep on launching - the default internet browser on the computer to different kinds of malwa...

  • Regular
  • There's something pretty alarming going on right now with Spotify Free. This started a several hours ago. If you have Spotify Free open, it will launch - and keep on launching - the default inte...
  • Hervanov
  • Newbie
  • 145421 Views
  • 260 comments
  • 144 likes
  • Web Player
  • Fixed
  • 145421 Views
  • 260 comments
  • 144 votes

[Android] Unable to Turn Off Canvas

I've got a problem where everytime i turn off canvas it toggles back on automatically. This is very annoying. I used to be able to turn it off, however ever since i switched to be a part of a spotify premium family membership, i can't turn it off Pla...

  • Casual Listener
  • I've got a problem where everytime i turn off canvas it toggles back on automatically. This is very annoying. I used to be able to turn it off, however ever since i switched to be a part of a spoti...
  • Bafflewaffle
  • Visitor
  • 7545 Views
  • 28 comments
  • 143 likes
  • Android
  • Fixed
  • 7545 Views
  • 28 comments
  • 143 votes

Track Not Available / Can't Play Current Track

I have had this problem for 2 days now, Spotify will not play anything on my laptop, it keeps saying "track not available". I've tried uninstalling the app and reinstalling it, I've checked my firewall settings so that is not blocking anything, I've ...

  • Casual Listener
  • I have had this problem for 2 days now, Spotify will not play anything on my laptop, it keeps saying "track not available". I've tried uninstalling the app and reinstalling it, I've checked my firewa...
  • loobie2
  • Newbie
  • 30663 Views
  • 495 comments
  • 142 likes
  • Desktop
    Windows
  • Fixed
  • 30663 Views
  • 495 comments
  • 142 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • c558c6yn1bbtwk5kc71f
  • Newbie
  • 7847 Views
  • 72 comments
  • 140 likes
  • Content Questions
  • Fixed
  • 7847 Views
  • 72 comments
  • 140 votes

[Mobile] I can't open "Go to queue"

Plan Premium Country Device iPhone XR Operating System iOS 13 Hello! So just a few hours ago, I tried opening my queue on my phone, but it wasn't working. I restarted my phone and checked again- not working. I deleted Spotify and reinstalled it. It s...

  • Casual Listener
  •   Plan Premium Country   Device iPhone XR Operating System iOS 13   Hello! So just a few hours ago, I tried opening my queue on my phone, but it wasn't working. I r...
  • Xenia
  • Moderator
  • 8884 Views
  • 37 comments
  • 136 likes
  • Android
    iOS
  • Fixed
  • 8884 Views
  • 37 comments
  • 136 votes

No popular releases section and see discography button on iPad

PlanPremiumCountryCanadaDevice(iPad proOperating SystemLatest iOS My Question or IssueWith the latest iOS app update installed today the popular releases section is missing on iPad (works on iPhone) also no show discography button so can’t get to alb...

  • Regular
  • Plan Premium Country Canada Device (iPad pro Operating System Latest iOS   My Question or Issue With the latest iOS app update installed today the popular releases section is missing o...
  • Opethian74
  • Newbie
  • 10391 Views
  • 59 comments
  • 136 likes
  • Fixed
  • 10391 Views
  • 59 comments
  • 136 votes

Daily Mixes like and dislike buttons disappeared

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 My Question or Issue Since somewhere last week, I can no longer give the Daily Mixes feedback by liking or disliking a song (or artist) the buttons are simply not there anymore. They are stil...

  • Casual Listener
  • Plan Premium Country Israel Device PC Operating System Windows 10   My Question or Issue   Since somewhere last week, I can no longer give the Daily Mixes feedback by liking or d...
  • Xenia
  • Moderator
  • 12157 Views
  • 78 comments
  • 134 likes
  • Daily Mixes
    Desktop
    like dislike buttons
  • Fixed
  • 12157 Views
  • 78 comments
  • 134 votes

Spotify says I need to update chrome, but there aren't any updates

PlanFreeCountryUSADeviceChromebookOperating SystemVersion 7.4 My Question or IssueWhen I try to play music on the website or the app, Spotify says I need to install the newest version of Chrome. I checked my Chromebook multiple times and every time i...

Screenshot 2019-09-02 at 4.54.02 PM.png
  • Regular
  • Plan Free Country USA Device Chromebook Operating System Version 7.4   My Question or Issue When I try to play music on the website or the app, Spotify says I need to install the newes...
  • boutboulman
  • Casual Listener
  • 15889 Views
  • 30 comments
  • 129 likes
  • Music
    Other
  • Fixed
  • 15889 Views
  • 30 comments
  • 129 votes

CarPlay bugged

Plan: PremiumCountry: USADevice: iPhone 7+Operating System: iOS 12 Spotify no longer displays anything in my CarPlay. It's just a blank, black screen without audio controls or anything. The CarPlay navigation in the left sidebar is still available an...

  • Casual Listener
  • Plan: Premium Country: USA Device: iPhone 7+ Operating System: iOS 12   Spotify no longer displays anything in my CarPlay. It's just a blank, black screen without audio controls or anything...
  • kjstech
  • Casual Listener
  • 49082 Views
  • 62 comments
  • 128 likes
  • Carplay
    iOS 12
  • Fixed
  • 49082 Views
  • 62 comments
  • 128 votes