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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Downtime 16.11.] Errors when trying to subscribe or change payment cards

Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.
  • AlejaR
  • Moderator
  • 1209 Views
  • 2 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 1209 Views
  • 2 comments
  • 4 votes

Can't update playlist cover or profile picture

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

  • Moderator
  • Moderator
  • We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
  • Maria
  • Moderator
  • 3999 Views
  • 52 comments
  • 3 likes
  • Other
  • Fixed
  • 3999 Views
  • 52 comments
  • 3 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

  • Moderator
  • Moderator
  • Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...
  • Novy
  • Moderator
  • 1169 Views
  • 7 comments
  • 3 likes
  • Mobile
  • Fixed
  • 1169 Views
  • 7 comments
  • 3 votes

Giant images in discography page in the Web Player

Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +...

  • Moderator
  • Moderator
  • Hey folks,   We've received a report of giant images in the discography page and bugged titles in the Web Player.   We’ve passed your info on to the relevant team, who are currently...
  • Maria
  • Moderator
  • 2263 Views
  • 2 comments
  • 2 likes
  • Desktop
  • Fixed
  • 2263 Views
  • 2 comments
  • 2 votes

Downtime May 13: Support site pages not loading

Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share Thanks for the patience!

  • Moderator
  • Moderator
  • Hey folks,   A heads-up that some  components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share 🙂 T...
  • Vasil
  • Moderator
  • 702 Views
  • 2 comments
  • 1 likes
  • Other
  • Fixed
  • 702 Views
  • 2 comments
  • 1 votes

Vodafone partner subscriptions reverted to free

We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.

  • Moderator
  • Moderator
  • We've received contacts from users with partner subscriptions managed through Vodafone reporting that their accounts were unexpectedly reverted to free.
  • bp71
  • Newbie
  • 4469 Views
  • 55 comments
  • 1 likes
  • Premium
  • Fixed
  • 4469 Views
  • 55 comments
  • 1 votes

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...
  • Vasil
  • Moderator
  • 983 Views
  • 3 comments
  • 1 likes
  • Desktop
    Other
  • Fixed
  • 983 Views
  • 3 comments
  • 1 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...
  • MB711
  • Newbie
  • 24282 Views
  • 35 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 24282 Views
  • 35 comments
  • 1 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

  • Moderator
  • Moderator
  • We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
  • Yordan
  • Moderator
  • 6415 Views
  • 9 comments
  • 1 likes
  • Desktop (Windows)
  • Fixed
  • 6415 Views
  • 9 comments
  • 1 votes

Some Spotify pages are down

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

  • Moderator
  • Moderator
  • We're seeing reports that various 'Spotify.com' pages are down right now for some users.
  • Maria
  • Moderator
  • 475 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 475 Views
  • 2 comments
  • 0 votes

[Downtime 19.12.] Podcasts visible on the home screen of managed accounts

Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂
  • Vasil
  • Moderator
  • 1846 Views
  • 2 comments
  • 0 likes
  • Other
    Your Library
  • Fixed
  • 1846 Views
  • 2 comments
  • 0 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

  • Moderator
  • Moderator
  • Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
  • Vasil
  • Moderator
  • 332 Views
  • 2 comments
  • 0 likes
  • Premium
  • Fixed
  • 332 Views
  • 2 comments
  • 0 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

  • Moderator
  • Moderator
  • Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...
  • Vasil
  • Moderator
  • 1540 Views
  • 14 comments
  • 0 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1540 Views
  • 14 comments
  • 0 votes