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Ongoing Issues

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Forum Posts

Problems activating Hulu with the student discount.

PlanPremiumCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI originally had the bundle with the premium spotify and Hulu for 9.99 a month but then all of a sudden the Hulu was taken off so I called Hulu and they said tha...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 6s Operating System iOS 10   My Question or Issue I originally had the bundle with the premium spotify and Hulu for 9.99 a month but th...
  • bhillhouse
  • Newbie
  • 19878 Views
  • 46 comments
  • 50 likes
  • Premium for Students
  • Fixed
  • 19878 Views
  • 46 comments
  • 50 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 4227 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 4227 Views
  • 21 comments
  • 39 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • AlejaR
  • Moderator
  • 4743 Views
  • 30 comments
  • 79 likes
  • Desktop (Windows)
  • Fixed
  • 4743 Views
  • 30 comments
  • 79 votes

Downtime September 14th, 2022: Web Player getting a 502 Bad Gateway Error

Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error.   This is being investigated. 
  • Novy
  • Moderator
  • 2199 Views
  • 9 comments
  • 21 likes
  • Desktop
  • Fixed
  • 2199 Views
  • 9 comments
  • 21 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files on Android aren't showing up on.  Most reports come from devices with versions of Android 9.   To p...
  • AlejaR
  • Moderator
  • 6964 Views
  • 26 comments
  • 32 likes
  • Android
  • Fixed
  • 6964 Views
  • 26 comments
  • 32 votes

[Web Player] Blank search results when using advanced search syntax

Hey folks, We have noticed the following issue with the web player:When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:", etc.). The issue is triggered when clicking away from the Top Results tab a...

  • Spotify Legend
  • Hey folks,   We have noticed the following issue with the web player: When searching, results appear blank when using advanced search syntax  (e.g. "artist:", "genre:", "track:"...
  • Undeadhorrer
  • Newbie
  • 893 Views
  • 5 comments
  • 2 likes
  • Web Player
  • Fixed
  • 893 Views
  • 5 comments
  • 2 votes

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • SvenBaijards
  • Visitor
  • 9967 Views
  • 32 comments
  • 81 likes
  • Fixed
  • 9967 Views
  • 32 comments
  • 81 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 30880 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 30880 Views
  • 90 comments
  • 148 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 21528 Views
  • 90 comments
  • 100 likes
  • Desktop
  • Fixed
  • 21528 Views
  • 90 comments
  • 100 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 36517 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 36517 Views
  • 280 comments
  • 408 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 12474 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 12474 Views
  • 41 comments
  • 57 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • DravinClaw
  • Newbie
  • 11605 Views
  • 40 comments
  • 342 likes
  • Subscription
  • Fixed
  • 11605 Views
  • 40 comments
  • 342 votes

Downtime 8th July 2022: Service outage on various devices

Hey there, We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices. We will keep you posted. It'll be resolved soon, no worries.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices.   We wil...
  • Dian
  • Moderator
  • 206 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 206 Views
  • 2 comments
  • 0 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 8546 Views
  • 64 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 8546 Views
  • 64 comments
  • 66 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Please ...
  • Novy
  • Moderator
  • 1687 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 1687 Views
  • 15 comments
  • 8 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't open th...
  • Yordan
  • Moderator
  • 3443 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 3443 Views
  • 8 comments
  • 11 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 40324 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 40324 Views
  • 168 comments
  • 525 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 7141 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 7141 Views
  • 32 comments
  • 17 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 9480 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 9480 Views
  • 88 comments
  • 66 votes

Downtime July 21 2022: Discover Weekly not showing up.

Hello everyone, We've received reports about the Discover Weekly playlist not being visible if not followed. It can't be searched for and it might not appear in the Home, Made for You and Discover Something New sections.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports about the Discover Weekly playlist not being visible if not followed.   It can't be searched for and it might not appear in the Home, M...
  • OscarDC
  • Moderator
  • 574 Views
  • 2 comments
  • 2 likes
  • Your Library
  • Fixed
  • 574 Views
  • 2 comments
  • 2 votes