Downtime [23 Oct 2023]: Subscriptions issues
Hey everyone! We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo
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Hey everyone! We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo
We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.
Plan Premium Country USA Device IPhone 6s Operating System IOS 11.4.1 Spotify Version 8.4.six nine.787 My Question or Issue As the subject says, the queue isn't working correctly. If I pick a song on a play list, then open the queue and drag a song t...
Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.
Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message: upstream connect error or disconnect/reset before headers. reset reason: co...
There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.
Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.
I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...
We've received reports that people are unable to upgrade to Premium because their purchase links are failing to load.
I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify, the app is up to date, and it’s still saying I nee...
We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.
Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...
We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.
We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.
Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.
For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.
Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.
PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?
Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...
Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.