[iOS] App crashes instantly on launch
ios 13.5.1 still crash
- ios 13.5.1 still crash
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- Newbie
- 30100 Views
- 326 comments
- 705 likes
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iOS
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Fixed
- 30100 Views
- 326 comments
- 705 votes
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Forum Posts
No Spotify on Galaxy Store - Galaxy Watch
PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...
- Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
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- Roadie
- 88011 Views
- 630 comments
- 668 likes
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Galaxy WatchSamsungSpotify
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Fixed
- 88011 Views
- 630 comments
- 668 votes
Desktop app crashing on Windows after latest update
Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...
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OscarDC
- Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue ...
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- Newbie
- 43534 Views
- 359 comments
- 660 likes
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Desktop (Windows)
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Fixed
- 43534 Views
- 359 comments
- 660 votes
Spotify app not loading on Android devices
We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
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Yordan
- We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
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- Moderator
- 64231 Views
- 407 comments
- 654 likes
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Android
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Fixed
- 64231 Views
- 407 comments
- 654 votes
(Playlist) "Liked songs" restarts to first song
PlanPremiumCountryNetherlandsDeviceiPhone 11 ProOperating SystemiOS 13.3.1Spotify version8.5.52.935 My Question or IssueIf I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. T...
- Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify version 8.5.52.935 My Question or Issue If I'm listening to, say song #237 in a playlist, ...
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- Casual Listener
- 62880 Views
- 246 comments
- 646 likes
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iOS
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Fixed
- 62880 Views
- 246 comments
- 646 votes
[Mobile] Playlists disappear from Your Library after being downloaded
We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.
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Xenia
- We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking int...
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- Newbie
- 34753 Views
- 226 comments
- 632 likes
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AndroidMobile
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Fixed
- 34753 Views
- 226 comments
- 632 votes
Discover Weekly is not updating
Hey everyone, We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then: Make sure that you've listened to music regularly in the past week and not only the Discover Weekly playlist....
- Hey everyone, We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then: Make sure that you've listened to ...
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- Music Fan
- 25599 Views
- 79 comments
- 613 likes
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Discover Weekly
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Fixed
- 25599 Views
- 79 comments
- 613 votes
Queue disappears and screen goes blank after closing the app on mobile
We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive
- We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blan...
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- Visitor
- 40268 Views
- 326 comments
- 593 likes
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Mobile
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Fixed
- 40268 Views
- 326 comments
- 593 votes
Spotify Wrapped 2018 page does not load
I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it please please help me guys or i’ll Faint
- I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it 😞 please please help me guys ...
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- Moderator
- 74914 Views
- 280 comments
- 581 likes
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Fixed
- 74914 Views
- 280 comments
- 581 votes
[PS4] Playback Issues
PlanFreeCountry United States of AmericaDevicePs4 My Question or Issue My music continues to pause not allowing me to listen to any song completely I have searched for hours with no solution working is there any way to fix my problem
- Plan Free Country United States of America Device Ps4 My Question or Issue My music continues to pause not allowing me to listen to any song completely I have searche...
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- Visitor
- 37358 Views
- 160 comments
- 577 likes
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Fixed
- 37358 Views
- 160 comments
- 577 votes
[Mobile] Music stops playing when phone screen is locked
Plan Premium Country USA Device Samsung Galaxy S8 My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from sleeping apps. It only happens when it's on speaker.
- Plan Premium Country USA Device Samsung Galaxy S8 My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from ...
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- Visitor
- 41529 Views
- 165 comments
- 566 likes
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music
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Fixed
- 41529 Views
- 165 comments
- 566 votes
[Desktop] Right click not working on album cover or title of the song playing
Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...
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Xenia
- Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is ...
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- Newbie
- 13667 Views
- 92 comments
- 556 likes
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Desktop
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Fixed
- 13667 Views
- 92 comments
- 556 votes
Spotify shows "offline" even when connected to Wifi or mobile data
I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I'...
- I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've trie...
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- Visitor
- 77465 Views
- 282 comments
- 529 likes
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Android ErrorSamsung S8 ActiveSpotify offline
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Fixed
- 77465 Views
- 282 comments
- 529 votes
Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device
PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...
- Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0 My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
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- Newbie
- 41545 Views
- 168 comments
- 525 likes
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Ongoing Issues
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Fixed
- 41545 Views
- 168 comments
- 525 votes
Song/Podcast skipping when clicking/sliding the progress bar in the desktop app
Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...
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Lyubka
- Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playin...
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- Moderator
- 26044 Views
- 200 comments
- 516 likes
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DesktopDesktop (Windows)
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Fixed
- 26044 Views
- 200 comments
- 516 votes
Free users on iOS unable to tap "and more" to open list of tracks on playlists
We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...
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Kiril
- We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
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- Not applicable
- 56226 Views
- 177 comments
- 508 likes
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iOS
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Fixed
- 56226 Views
- 177 comments
- 508 votes
Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load
We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.
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Yordan
- We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.
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- Moderator
- 30617 Views
- 225 comments
- 504 likes
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Other
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Fixed
- 30617 Views
- 225 comments
- 504 votes
Spotify link in Alexa app does not work
PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...
- Plan Premium Country UK Device Echo dot / iPad Operating System iOS 12.2 on iPad. My Question or Issue I can’t work out how to get Alexa linked to my Spotify. Guidance sa...
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- Visitor
- 216468 Views
- 111 comments
- 503 likes
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Other
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Fixed
- 216468 Views
- 111 comments
- 503 votes
[Xbox] Playback issues
PlanFreeCountryUnited StatesDeviceiPhone 6+, Xbox OneOperating SystemiOS 12.1.2 My Question or Issue I usually listen to Spotify by pairing my phone to my Xbox so i can listen to it while i play games. It was working earlier today but when i tried an...
- Plan Free Country United States Device iPhone 6+, Xbox One Operating System iOS 12.1.2 My Question or Issue I usually listen to Spotify by pairing my phone to my Xbox so i can ...
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- Newbie
- 31921 Views
- 96 comments
- 497 likes
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music
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Fixed
- 31921 Views
- 96 comments
- 497 votes
[Mobile] Canvas feature disappeared
Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...
- Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another accou...
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- Not applicable
- 149520 Views
- 255 comments
- 496 likes
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Mobile
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Fixed
- 149520 Views
- 255 comments
- 496 votes