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No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • Semuellentho
  • Newbie
  • 84224 Views
  • 630 comments
  • 667 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 84224 Views
  • 630 comments
  • 667 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue ...
  • Xforce80
  • Newbie
  • 38968 Views
  • 359 comments
  • 659 likes
  • Desktop (Windows)
  • Fixed
  • 38968 Views
  • 359 comments
  • 659 votes

(Playlist) "Liked songs" restarts to first song

PlanPremiumCountryNetherlandsDeviceiPhone 11 ProOperating SystemiOS 13.3.1Spotify version8.5.52.935 My Question or IssueIf I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. T...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify version 8.5.52.935   My Question or Issue If I'm listening to, say song #237 in a playlist, ...
  • sendnudespls
  • Casual Listener
  • 61172 Views
  • 246 comments
  • 646 likes
  • iOS
  • Fixed
  • 61172 Views
  • 246 comments
  • 646 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 58776 Views
  • 407 comments
  • 642 likes
  • Android
  • Fixed
  • 58776 Views
  • 407 comments
  • 642 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking int...
  • isam14
  • Newbie
  • 32798 Views
  • 226 comments
  • 631 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 32798 Views
  • 226 comments
  • 631 votes

Discover Weekly is not updating

Hey everyone, We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then: Make sure that you've listened to music regularly in the past week and not only the Discover Weekly playlist....

  • Spotify Legend
  • Hey everyone,   We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then:   Make sure that you've listened to ...
  • Quabescore
  • Music Fan
  • 24442 Views
  • 79 comments
  • 613 likes
  • Discover Weekly
  • Fixed
  • 24442 Views
  • 79 comments
  • 613 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 34100 Views
  • 326 comments
  • 593 likes
  • Mobile
  • Fixed
  • 34100 Views
  • 326 comments
  • 593 votes

Spotify Wrapped 2018 page does not load

I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it please please help me guys or i’ll Faint

  • Casual Listener
  • I can’t seem to be able to use the Spotify wrapped feature. No matter where I log in, like I even had my cute perfect boyfriend to try it and he still not able to do it 😞 please please help me guys ...
  • Xenia
  • Moderator
  • 73272 Views
  • 280 comments
  • 581 likes
  • 2018
    wrapped
  • Fixed
  • 73272 Views
  • 280 comments
  • 581 votes

[PS4] Playback Issues

PlanFreeCountry United States of AmericaDevicePs4 My Question or Issue My music continues to pause not allowing me to listen to any song completely I have searched for hours with no solution working is there any way to fix my problem

  • Casual Listener
  •   Plan Free Country  United States of America Device Ps4  My Question or Issue  My music continues to pause not allowing me to listen to any song completely I have searche...
  • Anton372020
  • Visitor
  • 36802 Views
  • 160 comments
  • 577 likes
  • PS4
  • Fixed
  • 36802 Views
  • 160 comments
  • 577 votes

[Mobile] Music stops playing when phone screen is locked

Plan Premium Country USA Device Samsung Galaxy S8 My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from sleeping apps. It only happens when it's on speaker.

  • Music Fan
  • Plan Premium Country USA Device Samsung Galaxy S8     My Question or Issue My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from ...
  • WatchMeThrone
  • Visitor
  • 38550 Views
  • 165 comments
  • 566 likes
  • Music
  • Fixed
  • 38550 Views
  • 165 comments
  • 566 votes

[Desktop] Right click not working on album cover or title of the song playing

Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app.   The relevant team is ...
  • ChemicalBrother
  • Newbie
  • 12692 Views
  • 92 comments
  • 556 likes
  • Desktop
  • Fixed
  • 12692 Views
  • 92 comments
  • 556 votes

Spotify shows "offline" even when connected to Wifi or mobile data

I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I'...

  • Casual Listener
  • I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've trie...
  • giuffrolo
  • Visitor
  • 63078 Views
  • 282 comments
  • 528 likes
  • Android Error
    Samsung S8 Active
    Spotify offline
  • Fixed
  • 63078 Views
  • 282 comments
  • 528 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 40244 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 40244 Views
  • 168 comments
  • 525 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playin...
  • Eni
  • Moderator
  • 21323 Views
  • 200 comments
  • 508 likes
  • Desktop
    Desktop (Windows)
  • Fixed
  • 21323 Views
  • 200 comments
  • 508 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 53080 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 53080 Views
  • 177 comments
  • 508 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 22326 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 22326 Views
  • 225 comments
  • 504 votes

Spotify link in Alexa app does not work

PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...

  • Regular
  • Plan Premium Country UK Device Echo dot / iPad  Operating System iOS 12.2 on iPad.    My Question or Issue I can’t work out how to get Alexa linked to my Spotify. Guidance sa...
  • LS1225
  • Visitor
  • 201279 Views
  • 111 comments
  • 503 likes
  • Other
  • Fixed
  • 201279 Views
  • 111 comments
  • 503 votes

[Xbox] Playback issues

PlanFreeCountryUnited StatesDeviceiPhone 6+, Xbox OneOperating SystemiOS 12.1.2 My Question or Issue I usually listen to Spotify by pairing my phone to my Xbox so i can listen to it while i play games. It was working earlier today but when i tried an...

  • Casual Listener
  • Plan Free Country United States Device iPhone 6+, Xbox One Operating System iOS 12.1.2   My Question or Issue  I usually listen to Spotify by pairing my phone to my Xbox so i can ...
  • Nutella830
  • Newbie
  • 31263 Views
  • 96 comments
  • 497 likes
  • Music
  • Fixed
  • 31263 Views
  • 96 comments
  • 497 votes

[Family] "We couldn't find that address"

I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no idea what to do now

  • Casual Listener
  • I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no i...
  • Karlp123
  • Visitor
  • 28126 Views
  • 105 comments
  • 495 likes
  • Premium for Family
  • Fixed
  • 28126 Views
  • 105 comments
  • 495 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 80411 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 80411 Views
  • 893 comments
  • 472 votes