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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

AngeDEnfer

Newbie

20535 Views

120 comments

216 likes

Android
Fixed
  • 20535 Views
  • 120 comments
  • 216 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

Moderator

Moderator

Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

dt3ft

Casual Listener

58563 Views

230 comments

213 likes

Other
Fixed
  • 58563 Views
  • 230 comments
  • 213 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

Moderator

Moderator

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...

12186550119

Newbie

19782 Views

53 comments

205 likes

Desktop
Fixed
  • 19782 Views
  • 53 comments
  • 205 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Moderator

Moderator

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Yordan

Moderator

34226 Views

181 comments

152 likes

iOS
Fixed
  • 34226 Views
  • 181 comments
  • 152 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

20411 Views

56 comments

137 likes

Your Library
Fixed
  • 20411 Views
  • 56 comments
  • 137 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

Spotify Legend

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...

vaajy

Roadie

14183 Views

51 comments

124 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Fixed
  • 14183 Views
  • 51 comments
  • 124 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

Novy

Moderator

16433 Views

82 comments

119 likes

Other
Fixed
  • 16433 Views
  • 82 comments
  • 119 votes

Songs in Play queue are duplicated

Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.

Moderator

Moderator

Hey folks!   We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This ...

Joan

Moderator

21807 Views

101 comments

116 likes

Mobile
Fixed
  • 21807 Views
  • 101 comments
  • 116 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

Moderator

Moderator

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     

beckymuk

Newbie

18545 Views

79 comments

109 likes

Desktop
Fixed
  • 18545 Views
  • 79 comments
  • 109 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Yordan

Moderator

11430 Views

37 comments

97 likes

iOS
Fixed
  • 11430 Views
  • 37 comments
  • 97 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

Moderator

Moderator

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...

RedRobine

Newbie

26187 Views

90 comments

97 likes

Accounts
Fixed
  • 26187 Views
  • 90 comments
  • 97 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Moderator

Moderator

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Yordan

Moderator

25393 Views

91 comments

95 likes

Mobile
Fixed
  • 25393 Views
  • 91 comments
  • 95 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

15681 Views

84 comments

92 likes

Other
Fixed
  • 15681 Views
  • 84 comments
  • 92 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

Moderator

Moderator

Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...

Novy

Moderator

13314 Views

47 comments

89 likes

Other
Fixed
  • 13314 Views
  • 47 comments
  • 89 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

Moderator

Moderator

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...

83evans

Regular

20923 Views

51 comments

83 likes

iOS
Fixed
  • 20923 Views
  • 51 comments
  • 83 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

Moderator

Moderator

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

BuggChaoz

Newbie

51984 Views

38 comments

81 likes

Desktop
Mobile
Other
Fixed
  • 51984 Views
  • 38 comments
  • 81 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Moderator

Moderator

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Yordan

Moderator

5760 Views

10 comments

81 likes

Subscriptions
Fixed
  • 5760 Views
  • 10 comments
  • 81 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

Moderator

Moderator

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

XLS1

Newbie

6351 Views

19 comments

77 likes

Android
Mobile
Fixed
  • 6351 Views
  • 19 comments
  • 77 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

25774 Views

63 comments

64 likes

Android
Fixed
  • 25774 Views
  • 63 comments
  • 64 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

Moderator

Moderator

Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...

Anime_KittyX3

Newbie

32177 Views

40 comments

59 likes

Android
Fixed
  • 32177 Views
  • 40 comments
  • 59 votes