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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

sashop

Visitor

39367 Views

260 comments

58 likes

Other
  • 39367 Views
  • 260 comments
  • 58 votes

Unable to Download Podcast Episodes on Android Devices

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails.

Moderator

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...

Yordan

Moderator

2142 Views

15 comments

3 likes

Android
Fixed
  • 2142 Views
  • 15 comments
  • 3 votes

Downtime 30th Sept: Issues accessing 'Manage your subscription' on the account page

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

Moderator

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

orazio98

Newbie

2728 Views

10 comments

2 likes

Other
Fixed
  • 2728 Views
  • 10 comments
  • 2 votes

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

moonwalk3rr

Casual Listener

7237 Views

45 comments

2 likes

Other
Your Library
Fixed
  • 7237 Views
  • 45 comments
  • 2 votes

Downtime 11.25: Account profile page fails to load

Hey folks, We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' page (www.spotify.com/account/profile). The page does not load and the error...

Moderator

Hey folks,    We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' pag...

Novy

Moderator

372 Views

2 comments

1 likes

Other
Fixed
  • 372 Views
  • 2 comments
  • 1 votes

Apple Watch redirects to iPhone when selected as playback device

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Moderator

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

hod152

Newbie

2665 Views

11 comments

0 likes

iOS
Fixed
  • 2665 Views
  • 11 comments
  • 0 votes

Downtime 6th Nov: Issues updating Family plan address

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Moderator

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Maria

Moderator

314 Views

3 comments

0 likes

Premium family
Fixed
  • 314 Views
  • 3 comments
  • 0 votes

Downtime 5th Nov: Some Spotify webpages are not working

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Moderator

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Maria

Moderator

520 Views

3 comments

0 likes

Other
Fixed
  • 520 Views
  • 3 comments
  • 0 votes

Issues with Blends

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

Moderator

We're getting reports of various issues affecting Blends. Users might be getting a very low number of songs or not seeing tracks they've listened to. In some instances, Blends stopped refreshing.

ISSLUNA

Newbie

6484 Views

14 comments

0 likes

Other
Fixed
  • 6484 Views
  • 14 comments
  • 0 votes

Downtime 4th Sept: Google services are down affecting Spotify

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Moderator

Some Google services seems to be down and we're seeing reports that Spotify users are having issues accessing the service - both on mobile and desktop devices.

Maria

Moderator

2079 Views

2 comments

0 likes

Other
Fixed
  • 2079 Views
  • 2 comments
  • 0 votes