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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

Moderator

Moderator

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...

mblackhurst

Casual Listener

20824 Views

56 comments

57 likes

Other
Fixed
  • 20824 Views
  • 56 comments
  • 57 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

Moderator

Moderator

Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.

Novy

Moderator

18653 Views

116 comments

56 likes

Other
Fixed
  • 18653 Views
  • 116 comments
  • 56 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

Moderator

Moderator

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

D3M0NCH1P

Visitor

11544 Views

49 comments

55 likes

Other
Fixed
  • 11544 Views
  • 49 comments
  • 55 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

Moderator

Moderator

Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.

Crazyoldman

Visitor

17593 Views

89 comments

54 likes

Other
Your Library
Fixed
  • 17593 Views
  • 89 comments
  • 54 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

Moderator

Moderator

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...

odi

Regular

13490 Views

77 comments

54 likes

Desktop (Mac)
Fixed
  • 13490 Views
  • 77 comments
  • 54 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

Moderator

Moderator

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...

thewanderingbaxter

Newbie

10739 Views

39 comments

51 likes

Android
Fixed
  • 10739 Views
  • 39 comments
  • 51 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Jenna25

Newbie

13384 Views

40 comments

50 likes

Your Library
Fixed
  • 13384 Views
  • 40 comments
  • 50 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

Moderator

Moderator

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...

Gisselkittti1

Newbie

6801 Views

9 comments

49 likes

Accounts
Fixed
  • 6801 Views
  • 9 comments
  • 49 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

Moderator

Moderator

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...

Yordan

Moderator

25822 Views

65 comments

49 likes

iOS
Fixed
  • 25822 Views
  • 65 comments
  • 49 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

Moderator

Moderator

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...

Yordan

Moderator

4908 Views

33 comments

49 likes

Premium Student
Fixed
  • 4908 Views
  • 33 comments
  • 49 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

Moderator

Moderator

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.

Karnaplosky

Casual Listener

6619 Views

57 comments

48 likes

Your Library
Fixed
  • 6619 Views
  • 57 comments
  • 48 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

Moderator

Moderator

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Joan

Moderator

21455 Views

247 comments

48 likes

iOS
Fixed
  • 21455 Views
  • 247 comments
  • 48 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

Moderator

Moderator

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...

Rani1234

Casual Listener

9697 Views

24 comments

48 likes

Other
Fixed
  • 9697 Views
  • 24 comments
  • 48 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

5kud

Newbie

6307 Views

29 comments

46 likes

Other
Fixed
  • 6307 Views
  • 29 comments
  • 46 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

Moderator

Moderator

Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...

gxbrijeew

Newbie

18523 Views

28 comments

46 likes

Accounts
Fixed
  • 18523 Views
  • 28 comments
  • 46 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Moderator

Moderator

Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Jackal666

Newbie

19749 Views

47 comments

42 likes

Other
Fixed
  • 19749 Views
  • 47 comments
  • 42 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

Moderator

Moderator

Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

AlejaR

Moderator

9206 Views

64 comments

39 likes

Accounts
Your Library
Fixed
  • 9206 Views
  • 64 comments
  • 39 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

Moderator

Moderator

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    

Eni

Moderator

5635 Views

15 comments

38 likes

Desktop
Mobile
Fixed
  • 5635 Views
  • 15 comments
  • 38 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

Moderator

Moderator

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.

Yordan

Moderator

8732 Views

82 comments

38 likes

Android
Fixed
  • 8732 Views
  • 82 comments
  • 38 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

Moderator

Moderator

Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

Alexxa1

Visitor

8733 Views

51 comments

37 likes

Android
Fixed
  • 8733 Views
  • 51 comments
  • 37 votes