[Family] "We couldn't find that address"

I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no idea what to do now

• kieran_b
• Casual Listener
• I'm trying to add my address for Spotify Premium Family but the search box is unable to find my postcode (13 years at the address) or any other part of the address if I type it out in full. I've no i...
• 2019-09-03 1:35:19 PM
• 2020-10-03 1:23:17 PM
• Karlp123
• Visitor
• 29858 Views
• 105 comments
• 495 likes
• Premium for Family
• Fixed

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

• Eazy2
• Casual Listener
• Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
• 2021-02-16 7:07:11 PM
• 2022-03-31 12:10:59 PM
• Ver
• Spotify Legend
• 85693 Views
• 893 comments
• 472 likes
• Other
• Fixed

Android TV will not play songs

PlanPremiumCountryUSDeviceSony Bravia TV 4K UR2Operating SystemAndroid TV My Question or IssueThe Spotify app no longer works on my TV. When I attempt to play songs, it navigates to them on the TV but does not actually start playing. Trying to press ...

• zaiguo
• Casual Listener
• Plan Premium Country US Device Sony Bravia TV 4K UR2 Operating System Android TV   My Question or Issue The Spotify app no longer works on my TV. When I attempt to play songs, it navig...
• 2020-05-29 6:03:02 PM
• 2020-10-18 6:48:38 PM
• AlexBonn
• Visitor
• 28001 Views
• 174 comments
• 441 likes
• Fixed

Playlists not showing on Roku

• GDMT
• Casual Listener
• 2017-03-05 4:40:16 PM
• 2019-07-10 10:56:47 AM
• Katerina
• Spotify Legend
• 99935 Views
• 539 comments
• 426 likes
• roku
• Fixed

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

• Yordan
• Moderator
• We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
• 2022-03-05 2:10:03 PM
• 2022-08-31 3:49:11 PM
• Novy
• Moderator
• 40855 Views
• 280 comments
• 408 likes
• Mobile
• Fixed

[Android] Troubles opening the 2019 Wrapped banner in the app

Plan Premium Country Philippines Device Huawei P30 Operating System Android Pie (9) I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that issue has something to do with the app or my phone? Thank you.

• rengrc984
• Casual Listener
• Plan Premium Country Philippines  Device Huawei P30 Operating System Android Pie (9)   I'm trying to open the 2019 Wrapped on Spotify app but it does not open. Is that iss...
• 2019-12-05 7:43:01 AM
• 2019-12-20 6:48:26 PM
• joaosimoes
• Visitor
• 22198 Views
• 48 comments
• 379 likes
• Android
• Fixed

[Desktop] Playback issues on devices with Xonar sound cards

Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10 My Question or Issue I was playing music on my Spotify Desktop app when it suddenly cut out by itself. I tried playing back the same playlist, but it jus...

• eugenecys
• Casual Listener
• Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10   My Question or Issue I was playing music on my Spotify Desktop app when it ...
• 2020-06-23 7:35:45 AM
• 2020-10-16 2:05:53 PM
• Xenia
• Moderator
• 35021 Views
• 157 comments
• 333 likes
• Desktop
  Windows
• Fixed

Recently played artist not updating

My Question or IssueSince five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library updates, but not the artists shown in my profile. Same...

• Wordflow
• Casual Listener
• My Question or Issue Since five days back, my recently played artists as seen on my profile are not updating properly. Before, it was instantaneous, now maybe 7-8 hours delay. Sometimes my library u...
• 2019-07-04 11:13:35 PM
• 2020-02-27 11:34:27 AM
• Xenia
• Moderator
• 36374 Views
• 258 comments
• 319 likes
• Premium
• Fixed

Spotify Pausing On Chromecast Issues

Hey! Following the conversation in this thread, it looks like there's been some recent reports of the below issue on Chromecast: Spotify on Chromecast pausing "...when casting music stops, then starts, stops, start etc. Tried factory reset, we stream...

• user-removed
• Visitor
• Hey! Following the conversation in this thread, it looks like there's been some recent reports of the below issue on Chromecast:   Spotify on Chromecast pausing   "...when ...
• 2018-03-27 5:47:32 AM
• 2018-06-11 3:53:04 PM
• Chris
• Spotify
• 36976 Views
• 104 comments
• 315 likes
• Fixed

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

• Novy
• Moderator
• Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
• 2021-11-16 6:58:41 PM
• 2021-11-16 8:45:26 PM
• Novy
• Moderator
• 31633 Views
• 51 comments
• 307 likes
• Desktop
  Mobile
• Fixed

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

• Eni
• Moderator
• Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
• 2022-03-08 7:34:47 PM
• 2022-03-08 9:04:49 PM
• charfutch1
• Newbie
• 168605 Views
• 37 comments
• 296 likes
• Mobile
• Fixed