Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Entries in RECENTLY PLAYED disappear when deleting or unfollowing playlists

Brief description: playlists and albums disappear from the RECENTLY PLAYED list on the front page of "Your Library" on iOS 9.01 iPhone 6 spotify version 4.0.0.919. Steps to reproduce: Delete or unfollow playlists on the front page of "PLAYLISTS." Aft...

  • Music Fan
  • Brief description: playlists and albums disappear from the RECENTLY PLAYED list on the front page of "Your Library" on iOS 9.01 iPhone 6 spotify version 4.0.0.919.   Steps to reproduce: D...
  • Adam_B
  • Spotify
  • 570 Views
  • 7 comments
  • 0 likes
  • iOS
    iphone 6
    Recently Played
  • Fixed
  • 570 Views
  • 7 comments
  • 0 votes

Missing label (german version)

Hey, there is a missing label in the german version. Version :(1.0.14.124.g4dfabc51) Original thread Peace

Screenshot_14.png
  • Community Legend
  • Hey, there is a missing label in the german version. Version : (1.0.14.124.g4dfabc51)   Original thread   Peace
  • Dreadlord
  • Community Legend
  • 190 Views
  • 1 comments
  • 0 likes
  • german
    label
    missing
    version
  • Fixed
  • 190 Views
  • 1 comments
  • 0 votes

[Desktop] Spotify Opens On startup After Update

Thread:1210502Description:Desktop app opening automatically on start-up after an updateTo reproduce: Install the new version of Spotify for Desktop Restart your Computer Workaround/Fix: To Disable Spotify from opening on Start-Up: Go To Preferences T...

  • Community Legend
  • Thread:1210502 Description: Desktop app opening automatically on start-up after an update To reproduce: Install the new version of Spotify for Desktop  Restart your Computer ...
  • jean3601
  • Community Legend
  • 3374 Views
  • 21 comments
  • 0 likes
  • Desktop
    Windows
  • Fixed
  • 3374 Views
  • 21 comments
  • 0 votes

CrossFade Stops The Music Early

Thread: 1209760 Description: When using crossfade option, the last song on the current playlist or album is cut short - The music just stops when the crossfade time comes if there is no upcoming track To reproduce: Enable crossfade (any length) Play ...

  • Community Legend
  • Thread : 1209760    Description: When using crossfade option, the last song on the current playlist or album is cut short - The  music just stops when the crossfade time comes ...
  • Dreadlord
  • Community Legend
  • 1063 Views
  • 8 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Mobile
  • Fixed
  • 1063 Views
  • 8 comments
  • 0 votes

Broken music file

https://open.spotify.com/track/4u7ZYfN7CMbthYgypjEO2B Broken track! At 5:06 the music falls silent

  • Casual Listener
  • https://open.spotify.com/track/4u7ZYfN7CMbthYgypjEO2B   Broken track! At 5:06 the music falls silent
  • Pricilla
  • Spotify
  • 307 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Fixed
  • 307 Views
  • 2 comments
  • 0 votes

Discover Weekly playlist won't update sometimes

Hi I am just wondering why my Discover Weekly playlist won't update this week. In the last weeks it worked very well. But this Monday nothing has changed. At which time of day the script is running (German time in my case)? Some other users on Facebo...

  • Casual Listener
  • Hi 🙂   I am just wondering why my Discover Weekly playlist won't update this week. In the last weeks it worked very well. But this Monday nothing has changed. At which time of day the scrip...
  • alfonso_cast
  • Regular
  • 11279 Views
  • 67 comments
  • 0 likes
  • Discover Weekly
  • Fixed
  • 11279 Views
  • 67 comments
  • 0 votes

Spotify.exe wakes up PC from sleep after a short interval

Issue is as described in this thread: https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Please-stop-Spotify-exe-from-waking-PC-from-sleep/m-p/1208563 How to replicate: put PC to sleep with Spotify.exe running, and it will wake up shortl...

  • Regular
  • Issue is as described in this thread: https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Please-stop-Spotify-exe-from-waking-PC-from-sleep/m-p/1208563   How to replicate:&nbs...
  • Robijohn
  • Newbie
  • 3584 Views
  • 22 comments
  • 0 likes
  • Windows
  • Fixed
  • 3584 Views
  • 22 comments
  • 0 votes

Cant Select Song With Car Play

Thread: 1207635 Description: Users can no longer select a song within a playlist/artist/starred using CarPlay. Can only start a playlist/artist from the beginning. To reproduce: Connect to Car play with Spotify Attempt to select a song in a playlist/...

  • Community Legend
  • Thread : 1207635   Description: Users can no longer select a song within a playlist/artist/starred using CarPlay. Can only start a playlist/artist from the beginning.   To repr...
  • jean3601
  • Community Legend
  • 2233 Views
  • 2 comments
  • 0 likes
  • Car Play
    iOS
    Mobile
  • Fixed
  • 2233 Views
  • 2 comments
  • 0 votes

Image Uploading Issue in Spotify's Community Website

I am not able to upload an image , when i upload an image and then click to select an Album , nothing happens , it just dissapears , so basically the select album button is not working..

  • Regular
  • I am not able to upload an image , when i upload an image and then click to select an Album , nothing happens , it just dissapears , so basically the select album button is not working..
  • Goodman
  • Spotify Legend
  • 443 Views
  • 4 comments
  • 0 likes
  • Community Website
  • Fixed
  • 443 Views
  • 4 comments
  • 0 votes

LG webOS sound jumping

As several users have stated, LG webOS 2015 TVs experience bad audio quality in the already lame Spotify app. "At first it seems to sound fine, however from time to time it jumps a fraction of a second producing odd tempo shifts. It only happens with...

  • Music Fan
  • As several users have stated, LG webOS 2015 TVs experience bad audio quality in the already lame Spotify app.   "At first it seems to sound fine, however from time to time it jumps a fraction ...
  • Goodman
  • Spotify Legend
  • 414 Views
  • 4 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 414 Views
  • 4 comments
  • 0 votes

Bug Report: User can accidentally send multiple identical messages to someone by sharing songs

Spotify version: Windows Client: 1.0.13.108.gcd94e7db Problem Description:* It is possible to accidentally send multiple identical songs/messages to someone by sharing. Steps to reproduce:1. Right click any song you want to share2. Select Share...3. ...

  • Newbie
  • Spotify version: Windows Client:  1.0.13.108.gcd94e7db   Problem Description: * It is possible to accidentally send multiple identical songs/messages to someone by sharing.   ...
  • meahtenoha
  • Spotify
  • 545 Views
  • 7 comments
  • 0 likes
  • Windows
  • Fixed
  • 545 Views
  • 7 comments
  • 0 votes

Users spammed with "New Playlist 5" emails

Thread: 1168124 Description: Users' inboxes are getting spammed with playlists, such as "New Playlist 5" by bots/spam accounts.

  • Community Legend
  • Thread: 1168124   Description: Users' inboxes are getting spammed with playlists, such as "New Playlist 5" by bots/spam accounts.  
  • Pete
  • Roadie
  • 406 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Fixed
  • 406 Views
  • 2 comments
  • 0 votes

Desktop scrolls too fast on windows

Thread: 1040323 Description: When scrolling using the scroll wheel, Desktop scrolls faster than other applications.

  • Spotify
  • Spotify
  • Thread: 1040323   Description:  When scrolling using the scroll wheel, Desktop scrolls faster than other applications.
  • meahtenoha
  • Spotify
  • 2559 Views
  • 11 comments
  • 0 likes
  • Desktop
  • Fixed
  • 2559 Views
  • 11 comments
  • 0 votes

[iOS] "An error occurred. Please try again" message

Thread: 737199 Description: Users are getting the error message ""An error occured. Please try again" on iOS but playback is working just fine. Info needed: If you're experiencing this issue please post the following details Your device Version of Sp...

  • Spotify
  • Spotify
  • Thread: 737199   Description: Users are getting the error message " "An error occured. Please try again" on iOS but playback is working just fine.    Info needed:...
  • user-removed
  • Not applicable
  • 2668 Views
  • 15 comments
  • 0 likes
  • iOS
  • Fixed
  • 2668 Views
  • 15 comments
  • 0 votes

Recently played artists not updating

Thread: 1168441 Description: The RECENTLY PLAYED ARTISTS section isn't updating on some user profiles.

  • Spotify
  • Spotify
  • Thread: 1168441   Description: The RECENTLY PLAYED ARTISTS section isn't updating on some user profiles. 
  • meahtenoha
  • Spotify
  • 1765 Views
  • 14 comments
  • 0 likes
  • Desktop
  • Fixed
  • 1765 Views
  • 14 comments
  • 0 votes

[iOS 3.5.0.] Grey Bars in Your Music

Thread: 1170585Status: Under Investigation Description: Random grey bars since iOS 3.5.0 update my appear when sorting by Title in Your Music > Songs. The wrong song may also play in some cases. To reproduce: Go to Your Music > Songs Sort by song tit...

grey.png
  • Spotify
  • Spotify
  • Thread: 1170585 Status: Under Investigation Description: Random grey bars since iOS 3.5.0 update my appear when sorting by Title in Your Music > Songs. The wrong song may also play in so...
  • Rorey
  • Spotify
  • 857 Views
  • 4 comments
  • 0 likes
  • iOS
    Mobile
  • Fixed
  • 857 Views
  • 4 comments
  • 0 votes

[Android] Low volume levels

Description: Volume levels lower than normal starting with the 3.0.0.1118 update. Users have tested the following: To reproduce: Tried using Equalizer Set Quality to Extreme Quality Tried changing equalizer settings Played the same track on max Quali...

  • Spotify
  • Spotify
  • Description : Volume levels lower than normal starting with the  3.0.0.1118  update.    Users have tested the following: To reproduce:   Tried using ...
  • meahtenoha
  • Spotify
  • 825 Views
  • 4 comments
  • 0 likes
  • Android
  • Fixed
  • 825 Views
  • 4 comments
  • 0 votes

Gift cards starting with INC aren't redeeming

Thread: 1161106 Description: Gift cards starting with INC aren't redeeming on the Spotify.com website. Additional information: We are currently investigating this for users. For now please send us an email via the contact form with a picture of the b...

  • Spotify
  • Spotify
  • Thread : 1161106   Description: Gift cards starting with INC aren't redeeming on the Spotify.com website.   Additional information: We are currently investigating this f...
  • zschehr06
  • Casual Listener
  • 2085 Views
  • 10 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 2085 Views
  • 10 comments
  • 0 votes

Re: Sharing a song (my friend's name is not X)

Hi there and welcome to the community, Thanks for reporting. I can reproduce that on my end too. Don't worry, it's just a cosmetic issue. When you press Send, then the track will be send to your friend without any issues. @Daniel can move this one to...

  • Community Legend
  • Hi there and welcome to the community,   Thanks for reporting. I can reproduce that on my end too.  Don't worry, it's just a cosmetic issue. When you press Send, then the track will b...
  • Antonio1943
  • Newbie
  • 971 Views
  • 9 comments
  • 0 likes
  • Fixed
  • 971 Views
  • 9 comments
  • 0 votes

Trouble signing up for US Student discount

Thread: 980290 Description: Users trying to sign up for the Premium student discount are seeing the error message "Oops! Something went wrong, please try again." Additional information: This is currenty under investigation. For now please get in touc...

  • Spotify
  • Spotify
  • Thread: 980290   Description: Users trying to sign up for the Premium student discount are seeing the error message  " Oops! Something went wrong, please try again."   ...
  • cesarfcl
  • Newbie
  • 8847 Views
  • 35 comments
  • 0 likes
  • Desktop
  • Fixed
  • 8847 Views
  • 35 comments
  • 0 votes