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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify.exe wakes up PC from sleep after a short interval

Issue is as described in this thread: https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Please-stop-Spotify-exe-from-waking-PC-from-sleep/m-p/1208563 How to replicate: put PC to sleep with Spotify.exe running, and it will wake up shortl...

  • Regular
  • Issue is as described in this thread: https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Please-stop-Spotify-exe-from-waking-PC-from-sleep/m-p/1208563   How to replicate:&nbs...
  • Robijohn
  • Newbie
  • 3718 Views
  • 22 comments
  • 0 likes
  • Windows
  • Fixed
  • 3718 Views
  • 22 comments
  • 0 votes

Cant Select Song With Car Play

Thread: 1207635 Description: Users can no longer select a song within a playlist/artist/starred using CarPlay. Can only start a playlist/artist from the beginning. To reproduce: Connect to Car play with Spotify Attempt to select a song in a playlist/...

  • Community Legend
  • Thread : 1207635   Description: Users can no longer select a song within a playlist/artist/starred using CarPlay. Can only start a playlist/artist from the beginning.   To repr...
  • jean3601
  • Community Legend
  • 2262 Views
  • 2 comments
  • 0 likes
  • Car Play
    iOS
    Mobile
  • Fixed
  • 2262 Views
  • 2 comments
  • 0 votes

Image Uploading Issue in Spotify's Community Website

I am not able to upload an image , when i upload an image and then click to select an Album , nothing happens , it just dissapears , so basically the select album button is not working..

  • Regular
  • I am not able to upload an image , when i upload an image and then click to select an Album , nothing happens , it just dissapears , so basically the select album button is not working..
  • Goodman
  • Spotify Legend
  • 467 Views
  • 4 comments
  • 0 likes
  • Community Website
  • Fixed
  • 467 Views
  • 4 comments
  • 0 votes

LG webOS sound jumping

As several users have stated, LG webOS 2015 TVs experience bad audio quality in the already lame Spotify app. "At first it seems to sound fine, however from time to time it jumps a fraction of a second producing odd tempo shifts. It only happens with...

  • Music Fan
  • As several users have stated, LG webOS 2015 TVs experience bad audio quality in the already lame Spotify app.   "At first it seems to sound fine, however from time to time it jumps a fraction ...
  • Goodman
  • Spotify Legend
  • 439 Views
  • 4 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 439 Views
  • 4 comments
  • 0 votes

Bug Report: User can accidentally send multiple identical messages to someone by sharing songs

Spotify version: Windows Client: 1.0.13.108.gcd94e7db Problem Description:* It is possible to accidentally send multiple identical songs/messages to someone by sharing. Steps to reproduce:1. Right click any song you want to share2. Select Share...3. ...

  • Newbie
  • Spotify version: Windows Client:  1.0.13.108.gcd94e7db   Problem Description: * It is possible to accidentally send multiple identical songs/messages to someone by sharing.   ...
  • meahtenoha
  • Spotify
  • 581 Views
  • 7 comments
  • 0 likes
  • Windows
  • Fixed
  • 581 Views
  • 7 comments
  • 0 votes

Users spammed with "New Playlist 5" emails

Thread: 1168124 Description: Users' inboxes are getting spammed with playlists, such as "New Playlist 5" by bots/spam accounts.

  • Community Legend
  • Thread: 1168124   Description: Users' inboxes are getting spammed with playlists, such as "New Playlist 5" by bots/spam accounts.  
  • Pete
  • Roadie
  • 423 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Fixed
  • 423 Views
  • 2 comments
  • 0 votes

Desktop scrolls too fast on windows

Thread: 1040323 Description: When scrolling using the scroll wheel, Desktop scrolls faster than other applications.

  • Spotify
  • Spotify
  • Thread: 1040323   Description:  When scrolling using the scroll wheel, Desktop scrolls faster than other applications.
  • meahtenoha
  • Spotify
  • 2618 Views
  • 11 comments
  • 0 likes
  • Desktop
  • Fixed
  • 2618 Views
  • 11 comments
  • 0 votes

[iOS] "An error occurred. Please try again" message

Thread: 737199 Description: Users are getting the error message ""An error occured. Please try again" on iOS but playback is working just fine. Info needed: If you're experiencing this issue please post the following details Your device Version of Sp...

  • Spotify
  • Spotify
  • Thread: 737199   Description: Users are getting the error message " "An error occured. Please try again" on iOS but playback is working just fine.    Info needed:...
  • user-removed
  • Not applicable
  • 2699 Views
  • 15 comments
  • 0 likes
  • iOS
  • Fixed
  • 2699 Views
  • 15 comments
  • 0 votes

Recently played artists not updating

Thread: 1168441 Description: The RECENTLY PLAYED ARTISTS section isn't updating on some user profiles.

  • Spotify
  • Spotify
  • Thread: 1168441   Description: The RECENTLY PLAYED ARTISTS section isn't updating on some user profiles. 
  • meahtenoha
  • Spotify
  • 1844 Views
  • 14 comments
  • 0 likes
  • Desktop
  • Fixed
  • 1844 Views
  • 14 comments
  • 0 votes

[iOS 3.5.0.] Grey Bars in Your Music

Thread: 1170585Status: Under Investigation Description: Random grey bars since iOS 3.5.0 update my appear when sorting by Title in Your Music > Songs. The wrong song may also play in some cases. To reproduce: Go to Your Music > Songs Sort by song tit...

grey.png
  • Spotify
  • Spotify
  • Thread: 1170585 Status: Under Investigation Description: Random grey bars since iOS 3.5.0 update my appear when sorting by Title in Your Music > Songs. The wrong song may also play in so...
  • Rorey
  • Spotify
  • 875 Views
  • 4 comments
  • 0 likes
  • iOS
    Mobile
  • Fixed
  • 875 Views
  • 4 comments
  • 0 votes

[Android] Low volume levels

Description: Volume levels lower than normal starting with the 3.0.0.1118 update. Users have tested the following: To reproduce: Tried using Equalizer Set Quality to Extreme Quality Tried changing equalizer settings Played the same track on max Quali...

  • Spotify
  • Spotify
  • Description : Volume levels lower than normal starting with the  3.0.0.1118  update.    Users have tested the following: To reproduce:   Tried using ...
  • meahtenoha
  • Spotify
  • 836 Views
  • 4 comments
  • 0 likes
  • Android
  • Fixed
  • 836 Views
  • 4 comments
  • 0 votes

Gift cards starting with INC aren't redeeming

Thread: 1161106 Description: Gift cards starting with INC aren't redeeming on the Spotify.com website. Additional information: We are currently investigating this for users. For now please send us an email via the contact form with a picture of the b...

  • Spotify
  • Spotify
  • Thread : 1161106   Description: Gift cards starting with INC aren't redeeming on the Spotify.com website.   Additional information: We are currently investigating this f...
  • zschehr06
  • Casual Listener
  • 2154 Views
  • 10 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 2154 Views
  • 10 comments
  • 0 votes

Re: Sharing a song (my friend's name is not X)

Hi there and welcome to the community, Thanks for reporting. I can reproduce that on my end too. Don't worry, it's just a cosmetic issue. When you press Send, then the track will be send to your friend without any issues. @Daniel can move this one to...

  • Community Legend
  • Hi there and welcome to the community,   Thanks for reporting. I can reproduce that on my end too.  Don't worry, it's just a cosmetic issue. When you press Send, then the track will b...
  • Antonio1943
  • Newbie
  • 994 Views
  • 9 comments
  • 0 likes
  • Fixed
  • 994 Views
  • 9 comments
  • 0 votes

Trouble signing up for US Student discount

Thread: 980290 Description: Users trying to sign up for the Premium student discount are seeing the error message "Oops! Something went wrong, please try again." Additional information: This is currenty under investigation. For now please get in touc...

  • Spotify
  • Spotify
  • Thread: 980290   Description: Users trying to sign up for the Premium student discount are seeing the error message  " Oops! Something went wrong, please try again."   ...
  • cesarfcl
  • Newbie
  • 8979 Views
  • 35 comments
  • 0 likes
  • Desktop
  • Fixed
  • 8979 Views
  • 35 comments
  • 0 votes

1.0.1... Desktop client showing wrong album

Spotify Premium Version1.0.1.1058.g723c871a Windows 7 Desktop, Ethernet connection to 18meg broadband. The (Beta?) Client is behaving badly for me - mostly it's problems that are impossible to recreate such as selecting a track for playback but getti...

Screenshot 2015-02-27 17.45.17.png
  • Roadie
  • Spotify Premium Version1.0.1.1058.g723c871a Windows 7 Desktop, Ethernet connection to 18meg broadband.   The (Beta?) Client is behaving badly for me - mostly it's problems that are impossi...
  • unhillbilly
  • Newbie
  • 1702 Views
  • 18 comments
  • 0 likes
  • Desktop
  • Fixed
  • 1702 Views
  • 18 comments
  • 0 votes