Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigating ...
  • Dixon3
  • Visitor
  • 53694 Views
  • 59 comments
  • 728 likes
  • Payment
  • Fixed
  • 53694 Views
  • 59 comments
  • 728 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

1.png
  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • 83evans
  • Regular
  • 13426 Views
  • 51 comments
  • 78 likes
  • iOS
  • Fixed
  • 13426 Views
  • 51 comments
  • 78 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • kalambe
  • Newbie
  • 12942 Views
  • 155 comments
  • 84 likes
  • Your Library
  • Fixed
  • 12942 Views
  • 155 comments
  • 84 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 72111 Views
  • 682 comments
  • 1078 likes
  • Android
  • Fixed
  • 72111 Views
  • 682 comments
  • 1078 votes

[Discord] 'Listen Along' feature delay between users

Plan Premium Operating System Windows 10 My Question or IssueHello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. Now I'm not sure if it's specifically a Spotify issue or a Discord issue,...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue Hello everyone, I've been experiencing a problem with Spotify lately with the 'Listening Along' feature on Discord. N...
  • romidamaru
  • Newbie
  • 33806 Views
  • 24 comments
  • 36 likes
  • Partner
  • Fixed
  • 33806 Views
  • 24 comments
  • 36 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Spotify Legend
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • Robbo0
  • Newbie
  • 61785 Views
  • 808 comments
  • 9 likes
  • Other
  • Fixed
  • 61785 Views
  • 808 comments
  • 9 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • odi
  • Regular
  • 6344 Views
  • 75 comments
  • 53 likes
  • Desktop (Mac)
  • Fixed
  • 6344 Views
  • 75 comments
  • 53 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • yogesh6969
  • Newbie
  • 5366 Views
  • 13 comments
  • 12 likes
  • Accounts
  • Fixed
  • 5366 Views
  • 13 comments
  • 12 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • Pankay4
  • Newbie
  • 5015 Views
  • 10 comments
  • 7 likes
  • Other
  • Fixed
  • 5015 Views
  • 10 comments
  • 7 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

2.PNG
  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 1846 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 1846 Views
  • 25 comments
  • 19 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • DAvi13
  • Newbie
  • 153522 Views
  • 256 comments
  • 501 likes
  • Mobile
  • Fixed
  • 153522 Views
  • 256 comments
  • 501 votes

Unable to update payment details

Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "

  • Moderator
  • Moderator
  • Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "<!doctype "... is not valid JSON.   This is being in...
  • Yordan
  • Moderator
  • 1179 Views
  • 20 comments
  • 11 likes
  • Accounts
  • Fixed
  • 1179 Views
  • 20 comments
  • 11 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Yordan
  • Moderator
  • 3844 Views
  • 25 comments
  • 56 likes
  • Android
  • Fixed
  • 3844 Views
  • 25 comments
  • 56 votes

[Android] Volume spike when using Connect

Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with latest Firmware (2600-9174-8102-0025) Spotify version on Windows: 1.1...

  • Casual Listener
  • Plan Premium Country The Netherlands Device / OS Laptop: Clevo laptop with an up-to-date Windows 10 Pro 1809 Phone: Samsung Galaxy S8 with Android 9 Receiver: Denon AVR-X3500H with la...
  • novoxyd
  • Newbie
  • 21705 Views
  • 76 comments
  • 75 likes
  • Android
    Max
    maximized
    volume
    Volume Control
    Windows
  • Fixed
  • 21705 Views
  • 76 comments
  • 75 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • TT_TT
  • Music Fan
  • 59525 Views
  • 195 comments
  • 195 likes
  • Android
    Other
  • Fixed
  • 59525 Views
  • 195 comments
  • 195 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • MattSuda
  • Spotify Star
  • 7758 Views
  • 57 comments
  • 123 likes
  • Mobile
  • Fixed
  • 7758 Views
  • 57 comments
  • 123 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Joerndieckmann
  • Newbie
  • 3766 Views
  • 45 comments
  • 12 likes
  • Mobile
  • Fixed
  • 3766 Views
  • 45 comments
  • 12 votes

[Podcasts] Skip 15s broken on Bluetooth

Plan Premium Country Canada Device Pixel 2 Operating System Android P My Question or Issue The latest update seems to have broken the "skip 15s" function. I listen to podcasts while driving and sometimes need to rewind... Now the app is skipping enti...

  • Regular
  •   Plan Premium Country Canada Device Pixel 2 Operating System Android P   My Question or Issue The latest update seems to have broken the "skip 15s" function. I listen...
  • ekerd
  • Newbie
  • 9066 Views
  • 51 comments
  • 68 likes
  • Bluetooth problems
    Podcasts error
  • Fixed
  • 9066 Views
  • 51 comments
  • 68 votes

[Accounts] Link missing in email change confirmation email

From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...

  • Casual Listener
  • From my perspective this is more of a bug report but I did not find a better way to report it.   I was inquired to verify my account and got a verification mail apparently without any link a...
  • Ryggar
  • Newbie
  • 1038 Views
  • 5 comments
  • 6 likes
  • Accounts
  • Fixed
  • 1038 Views
  • 5 comments
  • 6 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
  • Not applicable
  • 17568 Views
  • 76 comments
  • 117 likes
  • Desktop
  • Fixed
  • 17568 Views
  • 76 comments
  • 117 votes