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Ongoing Issues

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Forum Posts

Spotify starts playing automatically when locking my iPhone

PlanPremium CountryThe Netherlands DeviceiPhone X Operating SystemiOS My Question or IssueHi!! Whenever I pause my music and lock my phone, it starts playing automatically. I have this issue for about 2 weeks now. How to solve this?

  • Visitor
  •   Plan Premium   Country The Netherlands   Device iPhone X   Operating System iOS   My Question or Issue Hi!! Whenever I pause my music and lock my phone, it st...
  • Stacey_B
  • Visitor
  • 60991 Views
  • 172 comments
  • 1608 likes
  • Fixed
  • 60991 Views
  • 172 comments
  • 1608 votes

Spotify app crashing on Android

We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher. This is being investigated.

  • Moderator
  • Moderator
  • We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher.   This is being investigated.
  • Yordan
  • Moderator
  • 7207 Views
  • 122 comments
  • 111 likes
  • Android
  • Fixed
  • 7207 Views
  • 122 comments
  • 111 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • en5hulybiqm0h3lmko1b
  • Regular
  • 4713 Views
  • 24 comments
  • 40 likes
  • Accounts
  • Fixed
  • 4713 Views
  • 24 comments
  • 40 votes

Webplayer limited to show 50 public playlists

PlanBoth Free and Premium CountryDenmark DeviceDesktop and laptop computers Operating SystemWindows 10 Pro 64-bit My Question or IssueI have a lot of playlists - and a lot of people follow them. When using the Spotify app for Windows, you can see the...

  • Music Fan
  • Plan Both Free and Premium   Country Denmark   Device Desktop and laptop computers   Operating System Windows 10 Pro 64-bit   My Question or Issue I have a lot of pla...
  • DancehallJean
  • Newbie
  • 11209 Views
  • 30 comments
  • 17 likes
  • Show all public playlists - bug
  • Fixed
  • 11209 Views
  • 30 comments
  • 17 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 10439 Views
  • 79 comments
  • 146 likes
  • Content Questions
  • Fixed
  • 10439 Views
  • 79 comments
  • 146 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • Dmitry_213523466354
  • Newbie
  • 16967 Views
  • 69 comments
  • 92 likes
  • Android
    music
  • Fixed
  • 16967 Views
  • 69 comments
  • 92 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 12309 Views
  • 97 comments
  • 242 likes
  • Desktop
    Mobile
  • Fixed
  • 12309 Views
  • 97 comments
  • 242 votes

Premium Student accounts showing as free in the app and web player

Hey, We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.

  • Moderator
  • Moderator
  • Hey,   We've received reports about the above issue which seems to be affecting all platforms and is happening mostly for users in the US.
  • Kiril
  • Moderator
  • 2778 Views
  • 29 comments
  • 103 likes
  • Premium Student
  • Fixed
  • 2778 Views
  • 29 comments
  • 103 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • Shubainu
  • Newbie
  • 8897 Views
  • 40 comments
  • 63 likes
  • Premium
  • Fixed
  • 8897 Views
  • 40 comments
  • 63 votes

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 7195 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 7195 Views
  • 36 comments
  • 85 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • mckenny12
  • Newbie
  • 49036 Views
  • 798 comments
  • 8 likes
  • Other
  • Fixed
  • 49036 Views
  • 798 comments
  • 8 votes

Downtime August 3rd, 2023: Google Play Billing issues in Czech Rep and Romania

We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use an alternative payment method that is available.

  • Moderator
  • Moderator
  • We're aware that there are issues with using the Google Play Billing payment option in Romania and the Czech Republic at the moment. As our teams are investigating this situation, please try to use a...
  • Kiril
  • Moderator
  • 164 Views
  • 2 comments
  • 0 likes
  • Subscriptions
  • Fixed
  • 164 Views
  • 2 comments
  • 0 votes

Downtime July 27th, 2023: Google Play Billing payment issues for Spotify Premium

We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter. In the meantime we suggest you to try using a different payment method if possible!

  • Moderator
  • Moderator
  • We've received reports that Google Play is unable to process payments for our users. The engineers are aware and currently investigating this matter.    In the meantime we suggest you to...
  • Kiril
  • Moderator
  • 628 Views
  • 3 comments
  • 4 likes
  • Subscriptions
  • Fixed
  • 628 Views
  • 3 comments
  • 4 votes

Android app crashes during playback

Hey folks, We're currently investigating an issue with the Android app crashing after a few minutes of playback. If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there ...

  • Spotify Legend
  • Hey folks,   We're currently investigating an issue with the Android app crashing after a few minutes of playback.   If your app is crashing immediately after opening it, we have a ...
  • MCB6735
  • Newbie
  • 5355 Views
  • 32 comments
  • 51 likes
  • Android
  • Fixed
  • 5355 Views
  • 32 comments
  • 51 votes

Downtime July 26th 2023: Folks are unable to purchase Audiobooks

We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded.

  • Moderator
  • Moderator
  • We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded. 
  • Weroloc027
  • Newbie
  • 523 Views
  • 4 comments
  • 5 likes
  • Other
  • Fixed
  • 523 Views
  • 4 comments
  • 5 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a dev...
  • ChonkyCat
  • Newbie
  • 18289 Views
  • 86 comments
  • 36 likes
  • iOS
  • Fixed
  • 18289 Views
  • 86 comments
  • 36 votes

Can't Listen to Tracks in Order on Android Auto

There's a Shuffle button. I press it, there's a check mark. Press it again, no check mark. But it doesn't make any difference. No matter what I do, Spotify on Android Auto shuffles tracks. This is a problem because I'd like to listen to albums tracks...

  • Casual Listener
  • There's a Shuffle button. I press it, there's a check mark. Press it again, no check mark. But it doesn't make any difference.   No matter what I do, Spotify on Android Auto shuffles tracks. T...
  • Drbblz
  • Regular
  • 10986 Views
  • 115 comments
  • 66 likes
  • Fixed
  • 10986 Views
  • 115 comments
  • 66 votes

[iOS] Issue with reordering playlist songs in Edit mode

I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or delete.

  • Casual Listener
  • I have a Premium account in the US and am using an iPhone 7. I used to be able to reorder my own playlists and now I can't. The rearrange icons on the right side are grayed out. I can only add or del...
  • boomercaligirl
  • Visitor
  • 4003 Views
  • 24 comments
  • 9 likes
  • iOS
  • Fixed
  • 4003 Views
  • 24 comments
  • 9 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • kornfan2007
  • Regular
  • 18992 Views
  • 206 comments
  • 226 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 18992 Views
  • 206 comments
  • 226 votes

Downtime July 11: Some users are unable to subscribe to Premium

Hey folks! We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated! Many thanks

  • Moderator
  • Moderator
  • Hey folks!   We're aware that some of you cannot subscribe to any of our Premium subscriptions. Please be patient while this is being investigated!   Many thanks 🙂
  • ManMachine
  • Roadie
  • 1081 Views
  • 3 comments
  • 4 likes
  • Premium
    Subscriptions
  • Fixed
  • 1081 Views
  • 3 comments
  • 4 votes