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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • Yordan
  • Moderator
  • 1257 Views
  • 14 comments
  • 12 likes
  • accounts
    Premium
    Subscriptions
  • Fixed
  • 1257 Views
  • 14 comments
  • 12 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • _akkkasuna_
  • Newbie
  • 5360 Views
  • 38 comments
  • 61 likes
  • Premium
  • Fixed
  • 5360 Views
  • 38 comments
  • 61 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 23108 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 23108 Views
  • 225 comments
  • 504 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • steveos84
  • Newbie
  • 11404 Views
  • 93 comments
  • 230 likes
  • Desktop
    Mobile
  • Fixed
  • 11404 Views
  • 93 comments
  • 230 votes

[Downtime March 1st 2021] Issues subscribing to Premium or redeeming gift cards

Hey there folks, We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts. We're currently investigating this. If you're experiencing this, make sure not to retry to subscribe whil...

  • Spotify Legend
  • Hey there folks,   We've received reports that users are having issues when trying to subscribe to Premium or adding gift cards to their accounts.   We're currently investigating ...
  • Jahana_Tolly
  • Newbie
  • 51379 Views
  • 58 comments
  • 728 likes
  • Payment
  • Fixed
  • 51379 Views
  • 58 comments
  • 728 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Moderator
  • Moderator
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 5275 Views
  • 42 comments
  • 100 likes
  • iOS
  • Fixed
  • 5275 Views
  • 42 comments
  • 100 votes

Podcasts- There was a problem displaying this page!

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 (not sure about number, but most up to date) My Question or IssueI was playing my podcasts like usual up until a moment ago when Spotify had an update. I did the update and now can't access my p...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 (not sure about number, but most up to date)   My Question or Issue I was playing my podcasts like usual up until a momen...
  • AdrianaZ
  • Newbie
  • 25072 Views
  • 188 comments
  • 1295 likes
  • Fixed
  • 25072 Views
  • 188 comments
  • 1295 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specifi...
  • voronzorok
  • Newbie
  • 1142 Views
  • 14 comments
  • 8 likes
  • accounts
    Subscriptions
  • Fixed
  • 1142 Views
  • 14 comments
  • 8 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 35742 Views
  • 232 comments
  • 260 likes
  • iOS
  • Fixed
  • 35742 Views
  • 232 comments
  • 260 votes

Downtime 21 March 2023: Support Site down

Hey folks,We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form. Also it's possible that Support Articles are failing to load.

  • Moderator
  • Moderator
  • Hey folks, We're aware that the Support Site is loading intermittently. You may have to refresh a few times to be able to get to the Contact Form.  Also it's possible that Support Articl...
  • Kiril
  • Moderator
  • 169 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 169 Views
  • 2 comments
  • 0 votes

Google assistant not playing personalised playlists

PlanPremiumCountryAustraliaDeviceNest hub, home mini My Question or IssueEver since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via voice commands. I can see the command come up on my next hub (eg hey Googl...

  • Casual Listener
  • Plan Premium Country Australia Device Nest hub, home mini   My Question or Issue Ever since Spotify wrapped 2021 came out, my nest devices no longer play my personalised playlists via vo...
  • Dian
  • Moderator
  • 10769 Views
  • 67 comments
  • 65 likes
  • Fixed
  • 10769 Views
  • 67 comments
  • 65 votes

Personalized playlist covers not loading in the app

Hey folks, We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and other playlists. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving reports where the cover art for the Spotify created Mood, Decade and Genre mixes doesn't load on the mobile app, however, it does load for Artist mixes and o...
  • RadioOneChristian
  • Newbie
  • 857 Views
  • 13 comments
  • 7 likes
  • Mobile
  • Fixed
  • 857 Views
  • 13 comments
  • 7 votes

Downtime March 14th, 2023: Connect Transfer Failures in Europe

We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play. This is under investigation.

  • Moderator
  • Moderator
  • We've received a report that connect transfers are failing and ubiquity devices (Google Home, Sonos, Amazon, etc.) are not able to play. This is under investigation.
  • AlejaR
  • Moderator
  • 648 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 648 Views
  • 2 comments
  • 0 votes

[All Platforms] Advertising in Wrong Language

Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language. To reproduce: Launch Spotify (using Spotify Free) Wait for Advertising. Workaround: None Additi...

  • Community Legend
  • Thread: 883033 904213 982879 Status: Fixed Description: Some users report that they are receiving advertising (on Spotify Free) in the incorrect language.    ...
  • sonazom
  • Newbie
  • 17046 Views
  • 145 comments
  • 5 likes
  • advertising
    Free
  • Fixed
  • 17046 Views
  • 145 comments
  • 5 votes

Song/Podcast skipping when clicking/sliding the progress bar in the desktop app

Hey folks, We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playing. This is only happening on the desktop app. This is now bei...

  • Moderator
  • Moderator
  • Hey folks,  We've received reports from some users that songs and podcasts skip to the next content in the queue when clicking on the progress bar to set it to a certain portion while playin...
  • Eni
  • Moderator
  • 21538 Views
  • 200 comments
  • 509 likes
  • Desktop
    Desktop (Windows)
  • Fixed
  • 21538 Views
  • 200 comments
  • 509 votes

DJ Button missing in Now playing view on iOS devices

Hey, We've received reports about this affecting users on version 8.8.14.

  • Moderator
  • Moderator
  • Hey,   We've received reports about this affecting users on version 8.8.14.
  • Duke_Nasty
  • Newbie
  • 4095 Views
  • 30 comments
  • 28 likes
  • iOS
  • Fixed
  • 4095 Views
  • 30 comments
  • 28 votes

Downtime 08.03. - Podcast charts not loading

Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.

  • Moderator
  • Moderator
  • Hey folks! We're aware that the in-app podcast charts currently can't be viewed by some of you. This is actively being worked on.
  • Vasil
  • Moderator
  • 166 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 166 Views
  • 2 comments
  • 0 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You a...
  • Eni
  • Moderator
  • 18319 Views
  • 169 comments
  • 247 likes
  • Android
  • Fixed
  • 18319 Views
  • 169 comments
  • 247 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 2365 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 2365 Views
  • 27 comments
  • 9 votes

Add to queue not working (Android) *Solved with new update*

None of the below informatPlanPremiumCountry SwedenDeviceZTE Axon 7Operating SystemAndroid My Question or Issue When I click on the add to queue button it registers, but the song doesn't get queued. There are also a lot of options that says "not avai...

  • Casual Listener
  • None of the below informat Plan Premium Country  Sweden Device ZTE Axon 7 Operating System Android   My Question or Issue  When I click on the add to queue button it registe...
  • ShermCraig
  • Casual Listener
  • 6701 Views
  • 42 comments
  • 44 likes
  • Android
  • Fixed
  • 6701 Views
  • 42 comments
  • 44 votes