Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't find playlists created by ifttt applet

When looking at this link in the webbrowser: https://open.spotify.com/user/kasperzutterman , I can see the playlists created by the spotify ifttt applet, but when I try the same thing in the app, it seems to not find these playlists

  • Casual Listener
  • When looking at this link in the webbrowser: https://open.spotify.com/user/kasperzutterman , I can see the playlists created by the spotify ifttt applet, but when I try the same thing in the app...
  • SergioDavid
  • Roadie
  • 546 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 546 Views
  • 3 comments
  • 0 votes

Radio not loading

Since 2 week ago, I can't use radio stations.On old playlist, when I choose "Go to playlist radio", Spotify keeps loading for some time and then "This radio station cannot be started. Please try with something else" is displayed. When I create new pl...

  • Regular
  • Since 2 week ago, I can't use radio stations. On old playlist, when I choose "Go to playlist radio", Spotify keeps loading for some time and then "This radio station cannot be started. Please try wi...
  • Alfredo
  • Roadie
  • 351 Views
  • 3 comments
  • 0 likes
  • Android
    Web Player
    Windows
  • Fixed
  • 351 Views
  • 3 comments
  • 0 votes

serious issue - Spotify indexes my iTunes despite unchecking local source

i've switched from listening to my music through itunes to spotify. as a result, i deleted my entire itunes library to save space on my laptop. since, i have been unable to play any song that was previously in my itunes library in spotify until i re-...

  • Visitor
  • i've switched from listening to my music through itunes to spotify. as a result, i deleted my entire itunes library to save space on my laptop.   since, i have been unable to play any son...
  • Alfredo
  • Roadie
  • 193 Views
  • 3 comments
  • 0 likes
  • Desktop
    Mac
  • Fixed
  • 193 Views
  • 3 comments
  • 0 votes

Recently Played list does not update "Nothing here yet"

For months now the Recently Played list is not updating. I listen to spotify constantly, both on my Windows app and iPhone app. Recently Played works fine on my phone but it has not worked on my Windows in months. Keeps displaying "Nothing here yet. ...

Capture.PNG
  • Casual Listener
  • For months now the Recently Played list is not updating. I listen to spotify constantly, both on my Windows app and iPhone app. Recently Played works fine on my phone but it has not worked on my Wind...
  • SergioDavid
  • Roadie
  • 544 Views
  • 5 comments
  • 2 likes
  • Desktop
  • Fixed
  • 544 Views
  • 5 comments
  • 2 votes

How do I remove my Spotify profile picture? It won't disappear even after I click 'remove'

My Spotify account is connected to my Facebook account. I don't have a profile picture, so I added a picture via spotify to the spotfify account. It wasn't the right picture, so I decided to click the 'remove' option that you get when you hover over ...

  • Regular
  • My Spotify account is connected to my Facebook account. I don't have a profile picture, so I added a picture via spotify to the spotfify account. It wasn't the right picture, so I decided to click th...
  • SergioDavid
  • Roadie
  • 251 Views
  • 3 comments
  • 0 likes
  • profile picture
    remove
  • Fixed
  • 251 Views
  • 3 comments
  • 0 votes

Sonos speakers do not appear on Spotify connect

My Sonos speakers have just disappeared from Spotify connect. I can still play Spotify through the Sonos app, though. I've tried to delete and reinstall, both Sonos and Spotify, but nothing seems to work. Suggestions on how to proceed would be most w...

  • Casual Listener
  • My Sonos speakers have just disappeared from Spotify connect. I can still play Spotify through the Sonos app, though. I've tried to delete and reinstall, both Sonos and Spotify, but nothing seems to ...
  • SergioDavid
  • Roadie
  • 217 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 217 Views
  • 3 comments
  • 0 votes

Spotify keeps losing volume

So I have a Spotify account and until recently worst thing was the loss of signal whilst commuting.Recently, it has been a real pain as it keeps playing a track, gives me like 10 or 20 seconds of sound and then goes mute. Still shows as playing on Sp...

  • Casual Listener
  • So I have a Spotify account and until recently worst thing was the loss of signal whilst commuting. Recently, it has been a real pain as it keeps playing a track, gives me like 10 or 20 seconds of s...
  • Gibberz
  • Casual Listener
  • 514 Views
  • 8 comments
  • 0 likes
  • Android
    bluetooth
    loss of volume
    Sporadic
  • Fixed
  • 514 Views
  • 8 comments
  • 0 votes

Android Auto - test ad for Cream PNP keeps repeating

Curious if anyone else sees this behavior and what the fix might be?? When I play Spotify through Android Auto, I don't hear any real adverstisements, just a "Test add for Android Auto Devices / Cream Plug & Play". This test ad plays after every coup...

  • Casual Listener
  • Curious if anyone else sees this behavior and what the fix might be??   When I play Spotify through Android Auto, I don't hear any real adverstisements, just a "Test add for Android Auto De...
  • Leo
  • Spotify
  • 1178 Views
  • 9 comments
  • 0 likes
  • Fixed
  • 1178 Views
  • 9 comments
  • 0 votes

"This song is not available"

Hello, since some days, there is one of my playlists where I can not play the half of the songs on it, because it says 'This song is not available. If you have it on your desktop, play it up." or something like this. What does that mean? I mean, I am...

  • Casual Listener
  • Hello,   since some days, there is one of my playlists where I can not play the half of the songs on it, because it says 'This song is not available. If you have it on your desk...
  • Alfredo
  • Roadie
  • 200 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 200 Views
  • 3 comments
  • 0 votes

Songs On Xbox One Spotify App Play Two Times At Once

I've noticed that whenever i play a song from the Spotify app on my xbox one it seems to play the same song in double. Tried to reinstall and hard reset but this didn't fix the issue

  • Casual Listener
  • I've noticed that whenever i play a song from the Spotify app on my xbox one it seems to play the same song in double.   Tried to reinstall and hard reset but this didn't fix the issue
  • Alfredo
  • Roadie
  • 2458 Views
  • 9 comments
  • 0 likes
  • Windows
    Xbox One
  • Fixed
  • 2458 Views
  • 9 comments
  • 0 votes

Spotify won't play on my PC anymore

Spotify will not play anything on my laptop, Window 10. It keeps saying "track not available". I've tried uninstalling the app and reinstalling it, deleted everything in my casche with zero success. Extremely Frustrating. Please HELP. On my phone it ...

  • Casual Listener
  • Spotify will not play anything on my laptop, Window 10. It keeps saying "track not available". I've tried uninstalling the app and reinstalling it, deleted everything in my casche with zero success. ...
  • SergioDavid
  • Roadie
  • 596 Views
  • 2 comments
  • 0 likes
  • need help
  • Fixed
  • 596 Views
  • 2 comments
  • 0 votes

Wrong song playing

Downloaded album and track listing is correct and in order but track 2 actually plays track 7, 3 plays 2, 4 plays 3, 5 plays 4, 6 plays 5, and 7 plays 6. Tracks 1 and 8-12 are right. I tried removing and redownloading but it' still the same. Any idea...

  • Casual Listener
  • Downloaded album and track listing is correct and in order but track 2 actually plays track 7, 3 plays 2, 4 plays 3, 5 plays 4, 6 plays 5, and 7 plays 6. Tracks 1 and 8-12 are right. I tried removing...
  • Alfredo
  • Roadie
  • 336 Views
  • 7 comments
  • 0 likes
  • Troubleshooting
  • Fixed
  • 336 Views
  • 7 comments
  • 0 votes

Connect to Sonos

Spotify can't connect to all my players sonos (play1, play3, playbar), while is able to connect to my PS4 or pc. My account is premium. i've tried from my three android device and my pc windows.

  • Casual Listener
  • Spotify can't connect to all my players sonos (play1, play3, playbar), while is able to connect to my PS4 or pc. My account is premium. i've tried from my three android device and  my pc windows.
  • Alfredo
  • Roadie
  • 5785 Views
  • 56 comments
  • 44 likes
  • Android
    Desktop
  • Fixed
  • 5785 Views
  • 56 comments
  • 44 votes

Spotify randomly starts songs from artist Drill Beats

EXACTLY as this closed topic of last week says: __________________As topic says, spotify randomly start music from other artist. In the middle of playing tracks, or when one track ends. Drill Beats are in none of our playlists, and we do not have shu...

  • Casual Listener
  • EXACTLY as this closed topic of last week says:  __________________ As topic says, spotify randomly start music from other artist. In the middle of playing tracks, or when one track ends. Dril...
  • SergioDavid
  • Roadie
  • 1765 Views
  • 14 comments
  • 9 likes
  • drill beats
    Web player issue
  • Fixed
  • 1765 Views
  • 14 comments
  • 9 votes

Discover Weekly not updating

My Discover Weekly playlist has not changed since October. I have logged out and back in, Un-followed and re-followed it, but it just stays the same. Please help.

  • Casual Listener
  • My Discover Weekly playlist has not changed since October. I have logged out and back in, Un-followed and re-followed it, but it just stays the same. Please help.
  • SergioDavid
  • Roadie
  • 291 Views
  • 5 comments
  • 0 likes
  • Fixed
  • 291 Views
  • 5 comments
  • 0 votes

connection error (Code error: 4)

Hey, i have a problem with spotify connetion. The internet works well but spotify cant connect and i can't listen any song. I have to wait some time or reinstall spotify every time if i want to fix that problem. After installation spotify works well,...

  • Casual Listener
  • Hey, i have a problem with spotify connetion. The internet works well but spotify cant connect and i can't listen any song.  I have to wait some time or reinstall spotify every time if i w...
  • Alfredo
  • Roadie
  • 264 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 264 Views
  • 3 comments
  • 0 votes

Spotify not opening on Windows 7 despite "fix"

"Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' please, reinstall this application." This issue has not been fixed. The link to the "fix" leads to no where: The topic you are trying to access is not available. Please post a working solution.

  • Casual Listener
  • "Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL'  please, reinstall this application."   This issue has not been fixed. The link to the "fix" leads to no where:   The topic...
  • hildabeck
  • Newbie
  • 531 Views
  • 5 comments
  • 0 likes
  • Windows 7
  • Fixed
  • 531 Views
  • 5 comments
  • 0 votes

Spotify not opening on Win7 even after re-install

Yeah, I keep getting the "api ms win core processthreads not found" - error message and nothing seems to be working to fix it, even though it has been listed as a solved problem. Please help, I'm so frustrated.

  • Casual Listener
  • Yeah, I keep getting the "api ms win core processthreads not found" - error message and nothing seems to be working to fix it, even though it has been listed as a solved problem. Please help, I'm so ...
  • Alfredo
  • Roadie
  • 360 Views
  • 3 comments
  • 1 likes
  • Desktop Player
  • Fixed
  • 360 Views
  • 3 comments
  • 1 votes

Changing playlist to public but it stays "hidden"

I have an old playlist that I've changed to public, but it doesn't appear as PUBLIC when I search for it. Link to listhttps://open.spotify.com/user/b271741/playlist/6iWvYB0488ZL6rKupN9Mhs

  • Casual Listener
  • I have an old playlist that I've changed to public, but it doesn't appear as PUBLIC when I search for it.   Link to list https://open.spotify.com/user/b271741/playlist/6...
  • Alfredo
  • Roadie
  • 308 Views
  • 7 comments
  • 0 likes
  • playlist not public
  • Fixed
  • 308 Views
  • 7 comments
  • 0 votes

Spotify playlists not refreshing

Im having real trouble with my discover weekly and release radar playlists which have appeared to stop updating - I have tried logging out and unistalling on both iphone and PC, but no avail - please can someone help me?

  • Casual Listener
  • Im having real trouble with my discover weekly and release radar playlists which have appeared to stop updating - I have tried logging out and unistalling on both iphone and PC, but no avail - please...
  • Alfredo
  • Roadie
  • 610 Views
  • 11 comments
  • 0 likes
  • Fixed
  • 610 Views
  • 11 comments
  • 0 votes