Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] Equalizer missing in the app settings

Hey everyone, We're receiving reports from users that the equalizer is missing in the settings of the app. If you’re experiencing this issue, make sure to add your +VOTE. We'll be keeping everyone up to speed here, so make sure to subscribe to this t...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the equalizer is missing in the settings of the app.    If you’re experiencing this issue, make sure to add your +VOTE. ...
  • Aco651
  • Newbie
  • 16396 Views
  • 38 comments
  • 98 likes
  • Android
  • Fixed
  • 16396 Views
  • 38 comments
  • 98 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 10595 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 10595 Views
  • 58 comments
  • 43 votes

Downtime 20th Feb. 2023: Issues managing Family/Duo/Student plans in some regions

Folks in Brazil, Turkey, Colombia and Indonesia are reporting that they're unable to manage their Family and Duo plans, as the corresponding tab in their accounts does not load. Also, some folks in Brazil reported, that they're unable to verify they ...

  • Moderator
  • Moderator
  • Folks in Brazil, Turkey, Colombia and Indonesia are  reporting that they're unable to manage their Family and Duo plans, as the corresponding tab in their accounts does not load. &nbsp...
  • AlejaR
  • Moderator
  • 1415 Views
  • 12 comments
  • 21 likes
  • Other
  • Fixed
  • 1415 Views
  • 12 comments
  • 21 votes

Downtime 20th Feb. 2023: Issues loading the Support and Premium Sites

Folks in Brazil, Turkey, Indonesia and Colombia are seeing intermittent issues loading their respective Support Sites and also the web page for purchasing Premium subscription.We can assure you that the teams responsible for the pages are aware of th...

  • Moderator
  • Moderator
  • Folks in Brazil, Turkey, Indonesia and Colombia are seeing intermittent issues loading their respective Support Sites and also the web page for purchasing Premium subscription. We can assure you t...
  • Kiril
  • Moderator
  • 195 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 195 Views
  • 2 comments
  • 0 votes

Deducted UPI payment but Premium not activated

Hey folks, We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.

  • Moderator
  • Moderator
  • Hey folks,  We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&nb...
  • karthik25462
  • Newbie
  • 1996 Views
  • 42 comments
  • 12 likes
  • Premium
    Subscriptions
  • Fixed
  • 1996 Views
  • 42 comments
  • 12 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 11557 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 11557 Views
  • 63 comments
  • 115 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering ...
  • Yordan
  • Moderator
  • 3893 Views
  • 30 comments
  • 19 likes
  • iOS
  • Fixed
  • 3893 Views
  • 30 comments
  • 19 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few...
  • Dian
  • Moderator
  • 9887 Views
  • 92 comments
  • 86 likes
  • Desktop
    Mobile
  • Fixed
  • 9887 Views
  • 92 comments
  • 86 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 13289 Views
  • 70 comments
  • 170 likes
  • Mobile
  • Fixed
  • 13289 Views
  • 70 comments
  • 170 votes

High Spotify CPU usage (Mac)

Hey folks, We're receiving reports of an unusually high CPU usage on the part of Spotify. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still having trouble with this, it'd ...

  • Spotify Legend
  • Hey folks,   We're receiving reports of an unusually high CPU usage on the part of Spotify.   First, we'd recommend trying a clean reinstall of the app on your device by following...
  • Pokaho
  • Casual Listener
  • 9077 Views
  • 24 comments
  • 25 likes
  • Desktop
    Mac
  • Fixed
  • 9077 Views
  • 24 comments
  • 25 votes

[Mobile] Issues with playlist sorting and playing songs accordingly (SOLVED check mod:Mario comment)

PlanPremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating SystemAndroid 11 My Question or IssueWith the new playlist sorting and filtering options I lost the ability to have my play order descend from the top while using...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Android 11   My Question or Issue With the new playlist sorting and filtering optio...
  • DrDamage
  • Regular
  • 9006 Views
  • 64 comments
  • 80 likes
  • Android
    play order
    Playlist
    sorting
    Sorting Options
  • Fixed
  • 9006 Views
  • 64 comments
  • 80 votes

Downtime February 1st: Issues with the Spotify Support page

Hey folks!We've gotten word that when you're logged in to Spotify.com you're not able to access https://support.spotify.com/contact-spotify-support/ in order to reach out to our support. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks! We've gotten word that when you're logged in to Spotify.com you're not able to access https://support.spotify.com/contact-spotify-support/ in order to reach out to o...
  • Vasil
  • Moderator
  • 287 Views
  • 3 comments
  • 0 likes
  • Other
  • Fixed
  • 287 Views
  • 3 comments
  • 0 votes

Controls in notification bar not showing

PlanPremiumCountryUkDeviceSamsung Galaxy S10+Operating SystemAndroid OreoMy Question or IssueThe controls are not showing in the notification bar on Android

  • Casual Listener
  • Plan Premium Country Uk Device Samsung Galaxy S10+ Operating System Android Oreo My Question or Issue The controls are not showing in the notification bar on Android
  • Falsenamen
  • Newbie
  • 16448 Views
  • 43 comments
  • 5 likes
  • Android
    controls
    notification bar
  • Fixed
  • 16448 Views
  • 43 comments
  • 5 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 24758 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 24758 Views
  • 41 comments
  • 126 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 2223 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 2223 Views
  • 13 comments
  • 12 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  &nb...
  • Novy
  • Moderator
  • 6244 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 6244 Views
  • 62 comments
  • 21 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes blan...
  • greis09
  • Visitor
  • 34226 Views
  • 326 comments
  • 593 likes
  • Mobile
  • Fixed
  • 34226 Views
  • 326 comments
  • 593 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 53175 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 53175 Views
  • 177 comments
  • 508 votes

Spotify stops after ads

My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spotify and open back up. Then repeat every 10 minutes....

  • Regular
  • My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spot...
  • Icecreammafia
  • Casual Listener
  • 9264 Views
  • 89 comments
  • 63 likes
  • Desktop
    Windows 10
  • Fixed
  • 9264 Views
  • 89 comments
  • 63 votes

Downtime January 13th, 2023

Hey folks, We've received reports from users saying that they are having trouble accessing Spotify. This is being investigated. Something’s not quite right, and we’re looking into it. Thanks for your reports! — Spotify Status (@SpotifyStatus) January...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users saying that they are having trouble accessing Spotify.   This is being investigated.   Something’s not qu...
  • 31j6eyzfq5v2k4w
  • Newbie
  • 5017 Views
  • 37 comments
  • 3 likes
  • accounts
  • Fixed
  • 5017 Views
  • 37 comments
  • 3 votes