Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Desktop] Connecting Behind Proxy Causes Crash

Thread: 650738 Description: Connecting via a proxy causes a network deadlock to crash the client in desktop version 0.9.7.x. To reproduce: Attempt to launch Spotify whilst connected to the internet via a proxy. Workaround: None (although see addition...

  • Community Legend
  • Thread: 650738 Description: Connecting via a proxy causes a network deadlock to crash the client in desktop version 0.9.7.x.   To reproduce: Attempt to launch Spotify whilst con...
  • Peter__
  • Community Legend
  • 7450 Views
  • 79 comments
  • 1 likes
  • Crash
    Desktop
    proxy
  • Fixed
  • 7450 Views
  • 79 comments
  • 1 votes

[iOS] Track resumed at wrong location

Thread: 211266 Status: Closed Description "Steps to reproduce: Sync a track that is of a long duration to the device (perhaps 2 hours) Listen to that track Receive an inbound call Hang up inbound call Spotify resumes playback, but not at all close to...

  • Spotify Legend
  • Thread: 211266 Status: Closed Description "Steps to reproduce: Sync a track that is of a long duration to the device  (perhaps 2 hours) Listen to that track Receive an inbound cal...
  • Peter__
  • Community Legend
  • 1469 Views
  • 6 comments
  • 0 likes
  • Fixed
  • 1469 Views
  • 6 comments
  • 0 votes

[Desktop] Liking a track (thumbs up) won't add the Liked from Radio playlist

Thread: 124136 Status: Resolved Description If you don't have the Liked from Radio playlist yet , giving any track on any radio station a Thumbs Up the first time should create a new playlist for you called "Liked from Radio." For some users this pla...

  • Spotify Legend
  • Thread: 124136 Status: Resolved Description If you don't have the Liked from Radio playlist yet , giving any track on any radio station a Thumbs Up the first time should create a new playlist f...
  • Peter__
  • Community Legend
  • 7585 Views
  • 29 comments
  • 0 likes
  • Fixed
  • 7585 Views
  • 29 comments
  • 0 votes

[Desktop] Error 114 trying to use Spotify

Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use it. Spotify remains in offline mode Additional information...

  • Spotify Legend
  • Thread: 256122 (133 replies) Status: Resolved Description Using broadband (i.e. not mobile data) many users seem to be receiving error 114 when trying to use Spotify and they're unable to use i...
  • Peter__
  • Community Legend
  • 10923 Views
  • 50 comments
  • 0 likes
  • Fixed
  • 10923 Views
  • 50 comments
  • 0 votes

[iOS][Bluetooth] Metadata is not transmitted

Thread: -Status: Closed Description: When using Spotify on an iOS device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed on third-party device) Additional information: - We're co...

  • Spotify Legend
  • Thread: - Status: Closed Description: When using Spotify on an iOS device to play over bluetooth, some third-party devices don't receive metada (track, artist, album info, etc. is not displayed ...
  • Peter__
  • Community Legend
  • 5696 Views
  • 9 comments
  • 1 likes
  • Fixed
  • 5696 Views
  • 9 comments
  • 1 votes

[Desktop] Playlist title not updating on rename

Thread: 337974 Status: Fixed Description Renaming a playlist does not change the name in the playlist view until Spotify is restarted Additional information Steps to reproduce: Click New Playlist in the left hand side menu panel Call your playlist "P...

  • Roadie
  • Thread: 337974 Status: Fixed Description Renaming a playlist does not change the name in the playlist view until Spotify is restarted Additional information Steps to reproduce:...
  • Peter__
  • Community Legend
  • 1175 Views
  • 3 comments
  • 0 likes
  • Fixed
  • 1175 Views
  • 3 comments
  • 0 votes

[Android] New music won't stay downloaded

Thread: 115032 Status: Resolved Description: Whereas older playlists remain intact, newer tracks synced for offline playback tend to get unsynced. Additional information: Disappearing playlists go back as far as July, 2012 When replying here, please ...

  • Spotify Legend
  • Thread: 115032 Status: Resolved Description: Whereas older playlists remain intact, newer tracks synced for offline playback tend to get unsynced.   Additional information: Disap...
  • Goodman
  • Spotify Legend
  • 31076 Views
  • 391 comments
  • 0 likes
  • Fixed
  • 31076 Views
  • 391 comments
  • 0 votes

[Desktop] Version 0.9.0 resets the cache location to default

Thread: 364532 Status: Resolved Description: Since update 0.9.0 the cache location resets every time you exit the app. This has two side effects: Any content you had downloaded before 0.9.0 is gone Any users with a small primary hard disk are unable ...

  • Spotify Legend
  • Thread: 364532 Status: Resolved Description: Since update 0.9.0 the cache location resets every time you exit the app. This has two side effects: Any content you had downloaded before 0.9.0...
  • Peter__
  • Community Legend
  • 6394 Views
  • 54 comments
  • 0 likes
  • Fixed
  • 6394 Views
  • 54 comments
  • 0 votes

[Windows] Clicking the title bar under the album art can crash the client every time

Reported by: jwylot Status: Closed Description: This seems to be Windows-only. Happening on, at least, windows 7 and 8. Go to preferences Put the cursor in the username field (field was blank in my case) Now click on the grey bar under the album art ...

  • Spotify Legend
  • Reported by: jwylot   Status: Closed Description: This seems to be Windows-only. Happening on, at least, windows 7 and 8. Go to preferences Put the cursor in the username fie...
  • Peter__
  • Community Legend
  • 1869 Views
  • 12 comments
  • 0 likes
  • Fixed
  • 1869 Views
  • 12 comments
  • 0 votes

[Mac][OSX 10.5] Spotify doesn't work any more

Thread: 393602 , 409632 Status: Resolved again Description Having worked previously, installing and using Spotify-0.8.5.dmg seems to result in a crash, rendering the app unusable Additional information - Updates 2013-05-16: We are investigating the i...

  • Spotify Legend
  • Thread: 393602 ,  409632 Status: Resolved again Description Having worked previously, installing and using Spotify-0.8.5.dmg seems to result in a crash, rendering the app unusable   ...
  • Peter__
  • Community Legend
  • 9050 Views
  • 68 comments
  • 0 likes
  • Fixed
  • 9050 Views
  • 68 comments
  • 0 votes

[Android] Unable to input/change last.fm details

Thread: 412352 Status: Fixed In Progress Description: Unable to input any character in the last.fm username and password fields. Attempts to enter characters the input field result in the cursor being visible for half a second, then it disappears. Ad...

  • Spotify
  • Spotify
  • Thread: 412352 Status: Fixed In Progress Description: Unable to input any character in the last.fm username and password fields. Attempts to enter characters the input field result in th...
  • Peter__
  • Community Legend
  • 5213 Views
  • 74 comments
  • 1 likes
  • Fixed
  • 5213 Views
  • 74 comments
  • 1 votes

[Account] Multiple artist recommendation e-mails

Thread: 439968 Status: Closed Description: Multiple emails being received suggesting the same artists / albums. Additional information: - - - - When posting in this forum please make sure you have read these guidelines. - - - Updates 2013-06-12: We a...

  • Roadie
  • Thread: 439968 Status: Closed Description: Multiple emails being received suggesting the same artists / albums.    Additional information: -   - - - When...
  • Peter__
  • Community Legend
  • 667 Views
  • 2 comments
  • 0 likes
  • Fixed
  • 667 Views
  • 2 comments
  • 0 votes

[Desktop][Windows] Clicking Help crashes Spotify

Thread: 442570 Status: Resolved Description: Clicking Help causes Spotify to crash Additional information: This seems to be limited to the latest version (0.9.2.18), on Windows Please provide this information so we can investigate: Spotify version(Go...

  • Spotify Legend
  • Thread: 442570 Status: Resolved Description: Clicking Help causes Spotify to crash   Additional information: This seems to be limited to the latest version (0.9.2.18), on Windows...
  • Peter__
  • Community Legend
  • 2513 Views
  • 24 comments
  • 0 likes
  • Fixed
  • 2513 Views
  • 24 comments
  • 0 votes

[Desktop] Spotify crashing when clicking user profiles

Thread: 447944 Status: Closed Description: Clicking particular user profiles on Windows 7 crashes Spotify. Additional information: Only seems to be affecting 0.9.1.53 version in recent reports. - - - When posting in this forum please make sure you ha...

  • Roadie
  • Thread: 447944 Status: Closed Description: Clicking particular user profiles on Windows 7 crashes Spotify.    Additional information: Only seems to be affecting 0.9...
  • Peter__
  • Community Legend
  • 1778 Views
  • 10 comments
  • 0 likes
  • Fixed
  • 1778 Views
  • 10 comments
  • 0 votes

[iOS] Error code 5600 bartender failed Discover Page

Thread: 454538 Status: Closed Description: Error code 5600, bartender failed appearing when attempting to access the Discover tab. Additional information: From the original thread: "I am receiving the following error for ios 6.1.4 iphone 5 with Spoti...

  • Spotify Legend
  • Thread: 454538 Status: Closed Description: Error code 5600, bartender failed appearing when attempting to access the Discover tab.   Additional information: From the original thr...
  • Peter__
  • Community Legend
  • 1642 Views
  • 8 comments
  • 0 likes
  • Fixed
  • 1642 Views
  • 8 comments
  • 0 votes

[iOS] Update 0.7.1 crashing after startup

Thread: 462212 Status: Resolved Description: iPhones (and potentially other devices) crashing as soon as Spotify starts up. Specific to version 0.7.1 Additional information: - Crash log kindly supplied by Biscuitface: http://pastebin.com/E6rWUyfu. - ...

  • Roadie
  • Thread: 462212 Status: Resolved Description:   iPhones (and potentially other devices) crashing as soon as Spotify starts up. Specific to version 0.7.1    Additional...
  • Peter__
  • Community Legend
  • 23598 Views
  • 90 comments
  • 0 likes
  • Fixed
  • 23598 Views
  • 90 comments
  • 0 votes

[Android] Missing Extreme Quality Option

Thread: 613302 Status: Fixed Description: Under some circumstances, the Extreme Quality option disappears from the Android streaming/syncing quality options. To reproduce (Steps provided by @Joe - Thanks!): Launch spotify in portrait mode Open settin...

  • Community Legend
  • Thread: 613302 Status: Fixed Description: Under some circumstances, the Extreme Quality option disappears from the Android streaming/syncing quality options.    To reproduc...
  • Peter__
  • Community Legend
  • 4153 Views
  • 22 comments
  • 0 likes
  • Android
    quality
    settings
  • Fixed
  • 4153 Views
  • 22 comments
  • 0 votes

[Android] Track data/artwork is not updated on lockscreen

Thread: 668096Status: Resolved Description: Sometimes when manually skipping a track or the next track starts the album art/track details do not get updated on the KitKat Lockscreen. Instead the previously playing track information is displayed. To r...

  • Community Legend
  • Thread: 668096 Status: Resolved Description: Sometimes when manually skipping a track or the next track starts the album art/track details do not get updated on the KitKat Lockscreen. Instead th...
  • Peter__
  • Community Legend
  • 3674 Views
  • 14 comments
  • 0 likes
  • Fixed
  • 3674 Views
  • 14 comments
  • 0 votes

[Desktop] Repeat One Mode not (and can't be) disabled on Radio Start

Thread: Rock Star Report (possible mention on the community, but can't find the topic!), verified by @Jack_H .Status: Fixed Description: If listening to a track with repeat track (one) mode enabled, upon starting radio repeat track mode is not disabl...

  • Community Legend
  • Thread: Rock Star Report (possible mention on the community, but can't find the topic!), verified by @Jack_H . Status: Fixed Description: If listening to a track with repeat track (one) mod...
  • Peter__
  • Community Legend
  • 3054 Views
  • 6 comments
  • 0 likes
  • Desktop
    Radio
    repeat track
  • Fixed
  • 3054 Views
  • 6 comments
  • 0 votes

[iPad] Screen Rotation Behavior Broken

Thread: 763861 (Reproduced in Rock Star chat)Status: Fixed Description: Spotify's rotation detection appears to be broken in Spotify for iOS 1.1.x on iPad. Opening/Closing the app or locking/unlocking the screen (with Spotify in the foreground) will ...

  • Community Legend
  • Thread: 763861 (Reproduced in Rock Star chat) Status: Fixed Description: Spotify's rotation detection appears to be broken in Spotify for iOS 1.1.x on iPad. Opening/Closing the app or ...
  • Peter__
  • Community Legend
  • 16441 Views
  • 46 comments
  • 0 likes
  • ipad
    rotation
    screen
  • Fixed
  • 16441 Views
  • 46 comments
  • 0 votes