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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

Moderator

Moderator

Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...

Vasil

Moderator

1183 Views

3 comments

1 likes

Desktop
Other
Fixed
  • 1183 Views
  • 3 comments
  • 1 votes

"desktop_login_accounts:3" error message when trying to log in

Hey folks, Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile. For some this was resolved by changing the default browser in the system settings.

Moderator

Moderator

Hey folks,   Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.   For some this was resolved by...

freedomsprogress

Newbie

19531 Views

47 comments

9 likes

Desktop
Fixed
  • 19531 Views
  • 47 comments
  • 9 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

Moderator

Moderator

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.

Yordan

Moderator

8735 Views

82 comments

38 likes

Android
Fixed
  • 8735 Views
  • 82 comments
  • 38 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

Moderator

Moderator

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...

Yordan

Moderator

4915 Views

33 comments

49 likes

Premium Student
Fixed
  • 4915 Views
  • 33 comments
  • 49 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

Moderator

Moderator

Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...

OscarDC

Moderator

3871 Views

16 comments

28 likes

Other
Fixed
  • 3871 Views
  • 16 comments
  • 28 votes

Unable to search on the desktop app and Web Player

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

Moderator

Moderator

We've received reports from Windows users that they cannot search on Spotify using the desktop app or the Web Player. An error message or a blank page is displayed.

Yordan

Moderator

11121 Views

9 comments

1 likes

Desktop (Windows)
Fixed
  • 11121 Views
  • 9 comments
  • 1 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

Moderator

Moderator

Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂

Maxim

Spotify Star

3236 Views

14 comments

15 likes

Other
Fixed
  • 3236 Views
  • 14 comments
  • 15 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

Moderator

Moderator

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...

83evans

Regular

20945 Views

51 comments

83 likes

iOS
Fixed
  • 20945 Views
  • 51 comments
  • 83 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

Moderator

Moderator

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.

Yordan

Moderator

9793 Views

25 comments

19 likes

Other
Fixed
  • 9793 Views
  • 25 comments
  • 19 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

Moderator

Moderator

Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...

Vasil

Moderator

73699 Views

284 comments

503 likes

iOS
Fixed
  • 73699 Views
  • 284 comments
  • 503 votes