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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 34458 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 34458 Views
  • 90 comments
  • 148 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 24232 Views
  • 90 comments
  • 103 likes
  • Desktop
  • Fixed
  • 24232 Views
  • 90 comments
  • 103 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 47178 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 47178 Views
  • 280 comments
  • 408 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Spotify Legend
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 32025 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 32025 Views
  • 41 comments
  • 57 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Spotify Legend
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 11170 Views
  • 64 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 11170 Views
  • 64 comments
  • 66 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 43116 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 43116 Views
  • 168 comments
  • 525 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Spotify Legend
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 11747 Views
  • 88 comments
  • 67 likes
  • iOS
  • Fixed
  • 11747 Views
  • 88 comments
  • 67 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 70727 Views
  • 407 comments
  • 660 likes
  • Android
  • Fixed
  • 70727 Views
  • 407 comments
  • 660 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 28574 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 28574 Views
  • 125 comments
  • 124 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 28142 Views
  • 140 comments
  • 206 likes
  • Desktop
    Windows
  • Fixed
  • 28142 Views
  • 140 comments
  • 206 votes

Spotify crashing when switching output device

PlanPremiumCountry DK Operating SystemWindows 7 My Question or IssueWhen I change the default output device in the Windows sound manager, Spotify crashes every time. With crashes, I mean it continues playing the last second or so of sound on repeat o...

  • Casual Listener
  • Plan Premium Country  DK   Operating System Windows 7   My Question or Issue When I change the default output device in the Windows sound manager, Spotify crashes every time.&...
  • caxapexac
  • Newbie
  • 13258 Views
  • 70 comments
  • 197 likes
  • Fixed
  • 13258 Views
  • 70 comments
  • 197 votes

App Crashing on Android (SOLVED)

PlanPremiumCountryThe NetherlandsDevice(OnePlus 6 / Samsung Galaxy S6 Edge)Operating System(Android Pie / Android Nougat) My Question or Issue Hello my friends, I have been having issues with the Spotify app on my Android devices since the last updat...

  • Casual Listener
  • Plan Premium Country The Netherlands Device (OnePlus 6 / Samsung Galaxy S6 Edge) Operating System (Android Pie / Android Nougat)   My Question or Issue   Hello my friends, &nbsp...
  • natashaemy
  • Newbie
  • 43018 Views
  • 336 comments
  • 215 likes
  • Android
    crashing
    Issues
  • Fixed
  • 43018 Views
  • 336 comments
  • 215 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 21914 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 21914 Views
  • 90 comments
  • 73 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 95127 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 95127 Views
  • 893 comments
  • 472 votes

[Android] Scroll bar not working in Liked Songs

Hi everyone! We've been receiving reports from you in the Community that the right hand-side scroll bar in Liked Songs is unclickable in the latest version of Spotify on Android. You can scroll through the Liked Songs by swiping up/down, but the scro...

  • Moderator
  • Moderator
  • Hi everyone! We've been receiving reports from you in the Community that the right hand-side scroll bar in Liked Songs is unclickable in the latest version of Spotify on Android.   You c...
  • Novy
  • Moderator
  • 16314 Views
  • 47 comments
  • 74 likes
  • Android
  • Fixed
  • 16314 Views
  • 47 comments
  • 74 votes