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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

App is crashing when starting a podcast

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts.

Moderator

Moderator

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts. 

Dutch-Elvis

Music Fan

76593 Views

353 comments

691 likes

Android
iOS
Mobile
Fixed
  • 76593 Views
  • 353 comments
  • 691 votes

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

Eni

Moderator

17846 Views

132 comments

192 likes

Android
Other
Fixed
  • 17846 Views
  • 132 comments
  • 192 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Yordan

Moderator

7503 Views

73 comments

74 likes

Android
Fixed
  • 7503 Views
  • 73 comments
  • 74 votes

Black Screen in Now Playing View on iPad (v9.0.90)

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access to features like lyrics, queue, repeat, and shuffle. You...

Moderator

Moderator

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access t...

avareed

Newbie

116494 Views

283 comments

504 likes

iOS
Other
Fixed
  • 116494 Views
  • 283 comments
  • 504 votes

Downtime 11.25: Account profile page fails to load

Hey folks, We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' page (www.spotify.com/account/profile). The page does not load and the error...

Moderator

Moderator

Hey folks,    We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' pag...

Novy

Moderator

219 Views

2 comments

1 likes

Other
Fixed
  • 219 Views
  • 2 comments
  • 1 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

Eevee297

Casual Listener

31023 Views

123 comments

216 likes

Android
Fixed
  • 31023 Views
  • 123 comments
  • 216 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks...

jpbanderson

Newbie

14651 Views

113 comments

73 likes

Android
Mobile
Fixed
  • 14651 Views
  • 113 comments
  • 73 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

2327 Views

25 comments

19 likes

Other
Fixed
  • 2327 Views
  • 25 comments
  • 19 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

Joan

Moderator

7541 Views

100 comments

195 likes

Android
Mobile
Fixed
  • 7541 Views
  • 100 comments
  • 195 votes

Unable to Download Podcast Episodes on Android Devices

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails.

Moderator

Moderator

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...

Yordan

Moderator

897 Views

15 comments

3 likes

Android
Fixed
  • 897 Views
  • 15 comments
  • 3 votes

Downtime 6th Nov: Issues updating Family plan address

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Moderator

Moderator

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Maria

Moderator

176 Views

3 comments

0 likes

Premium family
Fixed
  • 176 Views
  • 3 comments
  • 0 votes

Downtime 5th Nov: Some Spotify webpages are not working

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Moderator

Moderator

We're seeing reports that some are having issues accessing spotify.com and open.spotify.com.

Maria

Moderator

368 Views

3 comments

0 likes

Other
Fixed
  • 368 Views
  • 3 comments
  • 0 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

15479 Views

139 comments

10 likes

Other
Fixed
  • 15479 Views
  • 139 comments
  • 10 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

bokfan83

Newbie

14898 Views

40 comments

97 likes

iOS
Fixed
  • 14898 Views
  • 40 comments
  • 97 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Demrayhalen

Music Fan

9425 Views

24 comments

57 likes

iOS
Fixed
  • 9425 Views
  • 24 comments
  • 57 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

6458 Views

60 comments

87 likes

Other
Fixed
  • 6458 Views
  • 60 comments
  • 87 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Blitherose

Newbie

12701 Views

31 comments

46 likes

Other
Fixed
  • 12701 Views
  • 31 comments
  • 46 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

AtuaNui

Casual Listener

17070 Views

44 comments

50 likes

Your Library
Fixed
  • 17070 Views
  • 44 comments
  • 50 votes

Popular songs can't be played on artist profile

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

Moderator

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

1996 Views

13 comments

8 likes

Desktop (Mac)
Desktop (Windows)
Fixed
  • 1996 Views
  • 13 comments
  • 8 votes