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Ongoing Issues

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Forum Posts

'Show my current top artists' Button Not Working

Hey,We've seen a few reports of the 'Show my current top artists' button not working as it should. "Toggling on/off the setting under Spotify > Preferences > Social > 'Show my current top artists' on desktop does not seem to be controlling whether th...

  • Community Manager
  • Community Manager
  • Hey, We've seen a few reports of the 'Show my current top artists' button not working as it should.   "Toggling on/off the setting under Spotify > Preferences > Social >&nbs...
  • 31nbzgrmeu4aejmnveou
  • Newbie
  • 3399 Views
  • 9 comments
  • 23 likes
  • Desktop
  • Fixed
  • 3399 Views
  • 9 comments
  • 23 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Moderator
  • Moderator
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • Alex
  • Moderator
  • 2017 Views
  • 40 comments
  • 22 likes
  • iOS
  • Fixed
  • 2017 Views
  • 40 comments
  • 22 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Moderator
  • Moderator
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • spottyface
  • Newbie
  • 39330 Views
  • 792 comments
  • 7 likes
  • Other
  • Fixed
  • 39330 Views
  • 792 comments
  • 7 votes

Google Assistant opens alternate song versions in Spotify

I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months ago now?) I noticed a lot of songs don't default to ...

  • Casual Listener
  • I got a new car that supports Android Auto (and Apple's CarPlay but that's irrelevant to this) so I purchased premium Spotify so I can just tell my car what to play. However since day one (3 months a...
  • cktqicp66fib3v2qy7ap
  • Newbie
  • 16211 Views
  • 68 comments
  • 92 likes
  • Android
    Music
  • Fixed
  • 16211 Views
  • 68 comments
  • 92 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • davidoliver
  • Newbie
  • 4295 Views
  • 57 comments
  • 79 likes
  • iOS
  • Fixed
  • 4295 Views
  • 57 comments
  • 79 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • Semuellentho
  • Newbie
  • 84190 Views
  • 630 comments
  • 667 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 84190 Views
  • 630 comments
  • 667 votes

Unable to share songs on Instagram stories

My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see. [moderator edit]

  • Casual Listener
  • My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached...
  • DAVenyamor
  • Newbie
  • 48246 Views
  • 206 comments
  • 443 likes
  • Mobile
  • Fixed
  • 48246 Views
  • 206 comments
  • 443 votes

Spotify Connect not working on Desktop app

We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. This is now being investigated.

  • Moderator
  • Moderator
  • We're getting reports that Connect isn't working on the Windows desktop app. No devices appear on Device picker despite being in the same network. Connect works fine on the web player, though. &nbs...
  • Joan
  • Moderator
  • 9069 Views
  • 113 comments
  • 98 likes
  • Desktop
  • Fixed
  • 9069 Views
  • 113 comments
  • 98 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • mrhguildford1974
  • Newbie
  • 32477 Views
  • 576 comments
  • 115 likes
  • Desktop (Windows)
  • Fixed
  • 32477 Views
  • 576 comments
  • 115 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...
  • Carbonknight
  • Visitor
  • 7669 Views
  • 47 comments
  • 73 likes
  • iOS
  • Fixed
  • 7669 Views
  • 47 comments
  • 73 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • LSTARR
  • Newbie
  • 16914 Views
  • 113 comments
  • 303 likes
  • Your Library
  • Fixed
  • 16914 Views
  • 113 comments
  • 303 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue ...
  • Xforce80
  • Newbie
  • 38946 Views
  • 359 comments
  • 659 likes
  • Desktop (Windows)
  • Fixed
  • 38946 Views
  • 359 comments
  • 659 votes

Queue disappears after closing the desktop app

We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.

  • Moderator
  • Moderator
  • We're receiving reports that this issue is also affecting desktop users and queued tracks are being removed after restarting the app on Windows and Mac.
  • ninjafridge
  • Newbie
  • 16422 Views
  • 203 comments
  • 225 likes
  • Desktop (Mac)
    Desktop (Windows)
  • Fixed
  • 16422 Views
  • 203 comments
  • 225 votes

Spotify service outage 27.04.2023

There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.

  • Moderator
  • Moderator
  • There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.
  • AlejaR
  • Moderator
  • 2363 Views
  • 19 comments
  • 13 likes
  • accounts
  • Fixed
  • 2363 Views
  • 19 comments
  • 13 votes

Missing Public playlists

Hey folks, We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 200, users are seeing 20 or fewer. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re getting reports from users who are unable to see their public playlists on their profiles. Even though currently the number of playlists that can be viewed is 2...
  • shiro9or0
  • Newbie
  • 5652 Views
  • 139 comments
  • 21 likes
  • Desktop (Mac)
  • Fixed
  • 5652 Views
  • 139 comments
  • 21 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • Lyubka
  • Moderator
  • 19878 Views
  • 199 comments
  • 167 likes
  • iOS
  • Fixed
  • 19878 Views
  • 199 comments
  • 167 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • christopher_se
  • Newbie
  • 28002 Views
  • 77 comments
  • 150 likes
  • Your Library
  • Fixed
  • 28002 Views
  • 77 comments
  • 150 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • Yordan
  • Moderator
  • 1180 Views
  • 14 comments
  • 12 likes
  • accounts
    Premium
    Subscriptions
  • Fixed
  • 1180 Views
  • 14 comments
  • 12 votes

"Payment failed" red banner showing despite payments being successful.

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or ...

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  • Moderator
  • Moderator
  • We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment b...
  • _akkkasuna_
  • Newbie
  • 5010 Views
  • 38 comments
  • 61 likes
  • Premium
  • Fixed
  • 5010 Views
  • 38 comments
  • 61 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 22166 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 22166 Views
  • 225 comments
  • 504 votes