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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime 8th July 2022: Service outage on various devices

Hey there, We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices. We will keep you posted. It'll be resolved soon, no worries.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices.   We wil...
  • Dian
  • Moderator
  • 49 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 49 Views
  • 2 comments
  • 0 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • meltedbean1
  • Newbie
  • 39558 Views
  • 186 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 39558 Views
  • 186 comments
  • 192 votes

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • linea12
  • Newbie
  • 6426 Views
  • 30 comments
  • 78 likes
  • Fixed
  • 6426 Views
  • 30 comments
  • 78 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 4536 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 4536 Views
  • 63 comments
  • 66 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 762 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 762 Views
  • 15 comments
  • 8 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

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  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Yordan
  • Moderator
  • 1923 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 1923 Views
  • 8 comments
  • 11 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 37740 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 37740 Views
  • 168 comments
  • 525 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 3784 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 3784 Views
  • 32 comments
  • 17 votes

Users unable to leave Blend playlists

Hey folks, We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to leave Blend playlists clicking off the green heart or u sing the playlist menu.    This is being inv...
  • Anuar2000
  • Newbie
  • 2913 Views
  • 18 comments
  • 16 likes
  • Your Library
  • Fixed
  • 2913 Views
  • 18 comments
  • 16 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • namuwilliams
  • Newbie
  • 21043 Views
  • 43 comments
  • 146 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 21043 Views
  • 43 comments
  • 146 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 5212 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 5212 Views
  • 88 comments
  • 66 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • J-P_Fr
  • Newbie
  • 24092 Views
  • 225 comments
  • 255 likes
  • iOS
  • Fixed
  • 24092 Views
  • 225 comments
  • 255 votes

Downtime July 21 2022: Discover Weekly not showing up.

Hello everyone, We've received reports about the Discover Weekly playlist not being visible if not followed. It can't be searched for and it might not appear in the Home, Made for You and Discover Something New sections.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports about the Discover Weekly playlist not being visible if not followed.   It can't be searched for and it might not appear in the Home, M...
  • OscarDC
  • Moderator
  • 400 Views
  • 2 comments
  • 1 likes
  • Your Library
  • Fixed
  • 400 Views
  • 2 comments
  • 1 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • kay1amayx3
  • Casual Listener
  • 9971 Views
  • 108 comments
  • 297 likes
  • Your Library
  • Fixed
  • 9971 Views
  • 108 comments
  • 297 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 38566 Views
  • 407 comments
  • 614 likes
  • Android
  • Fixed
  • 38566 Views
  • 407 comments
  • 614 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Vasil
  • Moderator
  • 8411 Views
  • 62 comments
  • 114 likes
  • Android
  • Fixed
  • 8411 Views
  • 62 comments
  • 114 votes

[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.   If you’re experiencing this iss...
  • Yordan
  • Moderator
  • 5409 Views
  • 12 comments
  • 20 likes
  • iOS
  • Fixed
  • 5409 Views
  • 12 comments
  • 20 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • bdob
  • Newbie
  • 77167 Views
  • 628 comments
  • 666 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 77167 Views
  • 628 comments
  • 666 votes

[India] Failed payment error

Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard) My Question or Issue Not able to complete transaction with my Debit card. The entered details and a...

  • Casual Listener
  • Plan Free/Premium Country India Device Redmi K20 Pro Operating System (Android 10) Recurring Payment Method (trying for): HDFC Debit Card (mastercard)   My Question or Issue ...
  • tczk0oyyobg2lu9nnc7z
  • Newbie
  • 11074 Views
  • 60 comments
  • 113 likes
  • Debit Card
    india
    Premium 3 Month Trial
  • Fixed
  • 11074 Views
  • 60 comments
  • 113 votes

Env: prod